Pearson Honda - Service Center

Been Here for Service a Number of Times While I do a lot of routine maintenance myself (almost always with genuine Honda parts from Pearson Honda's Parts Department), when I do need work tha While I do a lot of routine maintenance myself (almost always with genuine Honda parts from Pearson Honda's Parts Department), when I do need work that I can't diagnose or repair myself, Pearson Honda is where I go. I know the problem will be fixed right, and since this is my only car, I'll be back on the road that day. The last time I was here, I had a grinding on the front passenger brake. Not the squeak you get when the pads need replacing, but a grinding. Turns out that a caliper pin froze and so one side of the brake pads wore down to metal. Even though this was an unscheduled maintenance issue, I was back on the road in a few hours with everything working properly! Always work with Scott Blaylock in Service! Chris McCollum is my go-to Parts guy! On another repair, a few years back, I went to another Honda dealer who was closer to where I lived. They wanted to replace a wiring harness and fusebox (long story). Anyway, I had them put it back together and came back to Pearson. They were able to salvage the fusebox and only replaced the wiring harness, which saved me money. After that, I make the trip to Pearson Honda and it's worth it! More

Unwilling to listen to problems with service or price Purchased new 2006 and then new 2010. Service was terrible. Rude, over priced and more concerned about going home than getting my car back to me. Part Purchased new 2006 and then new 2010. Service was terrible. Rude, over priced and more concerned about going home than getting my car back to me. Parts manager rude and told me I didn't know how to use a sun visor and that's why it separated. Do not use parts or service departments. Honda is not as great as people thinks. More

SUCK! When you go to buy a car .. you will receive the best service of course because they want your money, but after that for service , OMG! Very poor cust When you go to buy a car .. you will receive the best service of course because they want your money, but after that for service , OMG! Very poor customer service, Everytime i go for services i feel rush and no satisfied at all, today i went and wait for my car to be check and my car was done long time ago and they never call me at the waiting room to tell me my car was ready. 2 hrs waiting . And they never fits my car. Suck! More

Attitude plus I've had to take my 2015 CRV in several times. The service tech that has been assigned to me always has an attitude that tries to make you feel as th I've had to take my 2015 CRV in several times. The service tech that has been assigned to me always has an attitude that tries to make you feel as though he doesn't want to help, could care less about what your problem is and that you're really bothering him. I dropped my vehicle off on 9-10-17 due to the "check tire pressure" light coming on; I requested that the car be ready at 4 p.m. (the next day) as I had a meeting to go to that evening. It wasn't until I made the call at 9:30 a.m. 9-12-17 that I knew the car had been worked on and was completed. The gentlemen that advised my car was ready couldn't tell me why I wasn't notified 9-11-17 that my car was ready to be picked up couldn't tell me why I hadn't been notified but offered to transfer to "Waylan".....that told me everything I needed to know. More

Keith Hightower GM, BEST I have ever dealt with OUTSTANDING!! have never had a dealership go above and beyond as this one did. I mean this sincerely. I cannot say enough good about the way Keith Hig OUTSTANDING!! have never had a dealership go above and beyond as this one did. I mean this sincerely. I cannot say enough good about the way Keith Hightower, General Manager handled our situation. He is definitely a cut above any other General manager. More

waste of money ,they don't know what they doing ;( I take my car to 3 times Honda because I have a lot of vibration when I driving or stop on lights they told me That the problem was the transmission I take my car to 3 times Honda because I have a lot of vibration when I driving or stop on lights they told me That the problem was the transmission mounts , so I replaced that but still have the same problem ..$. 300 now they told me that is the transmition and 2nd ,3rd oxygen sensors 2200+900 ..lol I just need my money back Honda !!! More

Service dept is taking peple to the bank Our Honda has been to this service dept 3 times for the same issue . The first time they say they didn't see a issue did some minor touches here and t Our Honda has been to this service dept 3 times for the same issue . The first time they say they didn't see a issue did some minor touches here and there and the cost was $300. The second time we was told it was the AC compressor and it would be $700 . Now mind you they didnt find a issue the first time but a month later now its the AC compressor . A month after replacing the compressor now the AC is gone out again. Thats $1000 in a month . I think its time to call in some legal help if the GM of this location cant help. REPAIR or REFUND. More

Good price, slow process, horrible service department I purchased a used car through this dealership after I had determined what I wanted and was willing to pay. The purchase process for paperwork and ge I purchased a used car through this dealership after I had determined what I wanted and was willing to pay. The purchase process for paperwork and getting multiple people to process it was absolutely painstakingly slow (over 3 hours) on a Monday afternoon in the middle of the month. At the end of the day I am pleased with the vehicle and the price which is why I bought it but have major issues with the service department. Vehicle had several minor issues that needed addressing and were still under warranty. Before the sale they took care of everything quickly through a different dealer since it wasn't a Honda. After the sale, several other issues were noted that needed repair. They initially suggested I should take it to the other dealer myself. I challenged them on the "Pearson promise" and they finally accepted the vehicle and would take it to dealer that day. My issue is a week later I still didn't have my car. Repeated calls received no response so I called the other dealership to find out the vehicle hadn't been taken there until 3 days after I dropped it off. Really? Service department continued to avoid my calls after that and delayed, delayed, delayed with no honesty or response. I dealt with Clint and Waylon. Then outright lied about it after I already knew the status from other dealer. I had to escalate my issue before it received attention. Advice- Do your research before going there and stick to your guns on price, they aren't moving as many cars as they claim. They will do the standard pressure sale but draw line and be willing to walk away. It is just a car. If you get a car you like, at the price that you are comfortable with, go for it but take it elsewhere after that. More

Was going to bring the car in for service, but not very workhour friendly. No service on Saturday, does not open doors a little early, and although they offer a special golf while you wait, I was told I d workhour friendly. No service on Saturday, does not open doors a little early, and although they offer a special golf while you wait, I was told I don't qualify as if is only for the high $ services / repairs, not normal service. So although I might wait 2 - 3 hours... well, I guess it's not really for customer service, just profit maximization. I took my car to Colonial Honda on I95 on a Saturday. More

The service department said the serpentine belt would be covered under manufacturer's warranty, so I took it in. They discovered that a rock was stuck in it, meaning that it wouldn't be covered under the ma covered under manufacturer's warranty, so I took it in. They discovered that a rock was stuck in it, meaning that it wouldn't be covered under the manufacturer's warranty. Lucky for us,they did the repair for free since they originally said it was under warranty. AWESOME! Thanks so much! More