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Pearson Honda - Service Center

Midlothian, VA

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21 Reviews

21 Reviews of Pearson Honda - Service Center

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November 21, 2024

Have bought 4 cars over the last 15 years at this dealership. Always have gone there for service, even though 2 other Honda dealers are closer to me. NEVER again. My last service visit I was charged More

by JCWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Bell
Nov 25, 2024 -

Pearson Honda responded

We’re sorry to hear about your recent experience and understand your frustration. Your feedback is important to us, and we’re committed to improving our services. We appreciate your loyalty over the years and hope to earn back your trust in the future. Thank you for sharing your concerns.Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

Nov 25, 2024 -

JCWOOD responded

If you had appreciated my loyalty the dealership would not have overcharged me for repair that should never have been needed for not the fault of an inferior filler neck or poorly designed area of my truck. Too late to get me back. I bought a new car at another dealership that does not charge $150.00 to tell me what is wrong with my car, I checked with the service department before my purchase. I showed my loyalty by driving 45 minutes to Pearson only to be ripped off, too bad this loyalty was not reciprocated.

October 08, 2024

I tried to buy a car from them years ago, and was quoted $5k over another dealer so I walked out. They didn't care to earn my business 3 years ago. Today, I called to inquire about a part for my Honda. More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts department
Oct 09, 2024 -

Pearson Honda responded

I’m sorry to hear about your frustrating experiences. Your feedback is important, and we strive to improve our service. We'll review our policies to ensure we're providing the best customer experience possible. Thank you for sharing your thoughts with us. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

Oct 09, 2024 -

Q responded

I'm highly skeptical that anyone actually cares at Pearson. IF that were true, the employee on the phone wouldn't have said "I look forward to reading your review" and hung up on me. Is there any accountability? I left a negative review for the sales department when they were unwilling and did not care to hear me out on a vehicle purchase either. A manager didn't even speak to me before I left the showroom. I went to Pohanka and got the same 2021 Accord for literally $5k less. This time, the same story but on parts. Admit it, you KNOW you price parts (And cars) higher than other dealers, and don’t want the customer comparing. Lack of transparancy=more profit for Pearson. Why would the same part cost less at another dealer? The same reason the same vehicle costs less somewhere else. You guys are a bunch of crooks. I called another dealer, got the part number and paid $65 for the part vs the $100 your parts guy wanted. I have worked at dealerships, I've sold cars, I know how it all works. You guys are just a garbage dealer. I don't care about a few bucks, but you guys really got on my nerves. I've started a case with Honda too, because I have the time.

February 03, 2024

I dropped off my car a 2011 Honda CRV at this dealership for a rear differential assessment. My car is making noise when driven over 45 miles and the rear differential is making noise as teeth slipping. I d More

by amartinslawusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luberto
Feb 05, 2024 -

Pearson Honda responded

Thank you for bringing this issue to our attention. We’re sorry you had a tough experience with us and want to assure you we take your concerns seriously. We would love to work with you to make this right. Please email when you have a moment. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

October 13, 2021

I would have left NO stars if that option had been available. I will NEVER let Pearson Honda do ANY service work on my vehicle. Nor, due to their dishonest tactics in the service dept., would I ever p More

by Cathedra
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Johnny Willis, Service Manager, Scott Reyes
August 21, 2021

Been coming to Pearson Honda for over a decade since they were still on Midlothian and now Hull St. Service has deteriorating for the last couple of years. Yesterday brought our 2015 Pilot for scheduled 8 am More

by mrmg2420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor
Sep 07, 2021 -

Pearson Honda responded

Your feedback means a lot to us and we regret to hear that you were at all dissatisfied. We hope to have the opportunity to speak with you regarding this experience. Please email when you have a moment. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

August 04, 2021

Very poor service I think this place is a rip-off I was charged for the technician guess work and also charged for a starter, now I’m having same exact issues and unable to get in contact with anyone at Pe More

by Seon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnny willis
Aug 19, 2021 -

Pearson Honda responded

We are sorry to receive this feedback and to hear you have had any issues. We are looking into this situation and hope to find a solution you are satisfied with. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

October 08, 2020

10/8/2020 (don't often post reviews but this needs to be 10/8/2020 (don't often post reviews but this needs to be said) TLDR - Watch out for: poor quality wearable parts, pressure based maintenance reco More

by maxhen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon Hugenberg
Oct 09, 2020 -

Pearson Honda responded

Thank you for bringing this to our attention. I am concerned by your review and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

Oct 12, 2020 -

maxhen responded

Update 10/12/20: The Service department contacted bridgestone and it appears that they will honor their supplementary mileage warranty for the factory installed tires. So credit to bridgestone! I was given a $60 discount per tire. Pearson Honda is not discounting any labor cost or offering any other assistance... Again this on a 2018 Honda CRV, with under 20,000 miles, that was purchased new and has always been maintained at the the dealer's service department. I still find this unacceptable but it is clear that I will be no further compensation.

July 17, 2020

Very happy with this service! I brought my car in for the 100,000 mile AC service. When I left, I felt very cold even with the settings in the same position I had left them! I real More

by Donnamooney50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Waylon Lloyd
Jul 20, 2020 -

Pearson Honda responded

This is such wonderful feedback to receive! Thank you for taking a moment to share this review about your experience with Waylon and our service department. We look forward to working with you again so please reach out if we can ever be of assistance in the future!

February 03, 2020

I was greeted by a pleasant gentleman when I pulled up. The sales person was great. The place clean. Warm beverages available. I'd rate Pearson Honda a 10 out of 10. More

by Bev
Recommend Dealer
Yes
Employees Worked With
John
Feb 05, 2020 -

Pearson Honda responded

This is so great to hear! We cannot thank you enough for leaving such a great review for our team. Thank you for giving us a chance, and please reach out if we can ever be of further assistance!

October 19, 2019

Refused to honor Honda prepaid service plan You better think twice before having your car serviced at Pearson Honda especially if you are from out of town and want to use your purchased service More

by GR
Recommend Dealer
No
Employees Worked With
Jonny Service Manager
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