Pearson Honda

Service dept is taking peple to the bank Our Honda has been to this service dept 3 times for the same issue . The first time they say they didn't see a issue did some minor touches here and t Our Honda has been to this service dept 3 times for the same issue . The first time they say they didn't see a issue did some minor touches here and there and the cost was $300. The second time we was told it was the AC compressor and it would be $700 . Now mind you they didnt find a issue the first time but a month later now its the AC compressor . A month after replacing the compressor now the AC is gone out again. Thats $1000 in a month . I think its time to call in some legal help if the GM of this location cant help. REPAIR or REFUND. More

Pearson Honda got it right! For several weeks, I had been searching for a gently used Honda Fit but was having little success finding one that met the criteria I had in mind. For several weeks, I had been searching for a gently used Honda Fit but was having little success finding one that met the criteria I had in mind. I live in NC but decided to extend my search and found a candidate at Pearson Honda - a 3 hour drive away. My inquiries and questions about the vehicle were fully answered by Barry, the internet sales manager, via several e-mails and phone calls. He quoted me an itemized out the door price quickly with no hemming or hawing, explained what the "certified pre-owned" designation meant in great detail, and answered all my questions about the condition of the car. Based on this, I drove up to the dealership to purchase the Fit. From the minute I stepped onto the lot, I was greeted in a genuinely friendly, non-pushy manner. The purchase process went smoothly from start to finish. Joe England was the sales consultant I worked with and he was beyond excellent in going over the car with me and making sure I had all questions answered. I was out in 2 hours and driving my Fit home. I hate walking on dealership lots as a rule, but this was an EXCELLENT purchase experience. More

Fancy new dealership but bad strategy Pearson is my local dealership and was the first one I visited. I stopped in on a Monday and ask the, to give me the best price on a 2015 Accord LX m Pearson is my local dealership and was the first one I visited. I stopped in on a Monday and ask the, to give me the best price on a 2015 Accord LX model. They gave me the MSRP and said that's the best price - which must be a joke or insulting my intelligence. For the next couple days, I called West Broad and Colonial Internet sale department, they both gave me, as their first price quote, about $3,000 lower than Pearson. I tried to to negotiate with Pearson and was very clear that they need to do better market research and be more competitive. This was a painful experience. We went back and forth serveral times. Throughout the entire negotiation, I was very clear on the phone and my emails that I'm only discussing about "Out the Door" price. After two days, they finally agreed to match the price from the other dealers. But after I tried to clarify, they said the price does not include tax and fees. Again, they were trying to play games. I decided to purchase the car from Colonial on the Friday. Dearships need to understand that consumers are much more informed now with the Internet. The selling strategy of the eighties and nineties doesn't work anymore. For most car buyers, by the time they stopped in the showroom or pick up the phone, they'd already done a lot of research or even know exactly what they should pay for the car. More

Good price, slow process, horrible service department I purchased a used car through this dealership after I had determined what I wanted and was willing to pay. The purchase process for paperwork and ge I purchased a used car through this dealership after I had determined what I wanted and was willing to pay. The purchase process for paperwork and getting multiple people to process it was absolutely painstakingly slow (over 3 hours) on a Monday afternoon in the middle of the month. At the end of the day I am pleased with the vehicle and the price which is why I bought it but have major issues with the service department. Vehicle had several minor issues that needed addressing and were still under warranty. Before the sale they took care of everything quickly through a different dealer since it wasn't a Honda. After the sale, several other issues were noted that needed repair. They initially suggested I should take it to the other dealer myself. I challenged them on the "Pearson promise" and they finally accepted the vehicle and would take it to dealer that day. My issue is a week later I still didn't have my car. Repeated calls received no response so I called the other dealership to find out the vehicle hadn't been taken there until 3 days after I dropped it off. Really? Service department continued to avoid my calls after that and delayed, delayed, delayed with no honesty or response. I dealt with Clint and Waylon. Then outright lied about it after I already knew the status from other dealer. I had to escalate my issue before it received attention. Advice- Do your research before going there and stick to your guns on price, they aren't moving as many cars as they claim. They will do the standard pressure sale but draw line and be willing to walk away. It is just a car. If you get a car you like, at the price that you are comfortable with, go for it but take it elsewhere after that. More

It was OK I went there one evening after work to look at a used 2012 GMC Terrain SLT-2. I had already been to another dealer and had several more I was looking I went there one evening after work to look at a used 2012 GMC Terrain SLT-2. I had already been to another dealer and had several more I was looking at before I was making a decision. I dealt with Greg, who at first came across very pushy. I do not like pushy sales people. I know what I want and what I will pay and you cannot bully me into a purchase. They kept making offers and insisting it was the "final" offer. I kept refusing. Finally, about 30 min before they closed, they came with one "final" offer, saying it would only be good if I bought the car RIGHT THEN. I declined, thanked him for the offer and told him I needed to check out other options.I came back the next day, after going to other dealers. I wanted to discuss the car again, including some minor issues. I asked him about the deal and of course, last night's "final offer" was suddenly good again. I told him there were a few dirty spots on the interior that I wanted clean. He stated they would clean. The buying process TOOK HOURS. Even though I already had financing through the credit union and had already picked the car and the price. I spent most of my time "waiting my turn" to get paperwork done.This is where I am not happy. Before I signed papers, before I said ok to the deal...I asked if the car came with both keys. He told me yes. However, once paperwork was signed and I was putting my belongings in the car, suddenly "he couldn't find" the second key. This was upsetting, bc a new key/fob can cost several hundred dollars to get from the dealer. Had he been honest with me from the get-go, I would have further negotiated the price to make up for having to get a 2nd key. Also, once the dealer paper floor mats were removed, I noticed the car had NO FLOOR MATS. No floor mats! How does that happen?! So now, in addition to buying a 2nd car key/fob, I have to buy floor mats for the front and back of the vehicle.Another thing- they did a CRAPPY job cleaning the car. It looks like they literally just sprayed it with water and scented the inside with air freshener. The smudges I asked to be clean- weren't. The interior was barely vacuumed, when you put your hands in the creases of the back seat- completely full or dirt and sand. I understand it was a busy saturday, but come on. I just bought a $22K vehicle from you, the least you could do is clean it a little better. Also, he made a comment "we are only suppose to give you a half tank for used cars, but I gave you almost a full tank." WHAT?Overall, I am happy with the car. I got a decent deal and I love the vehicle itself. I am not happy with the fact they lied about the key, hid the fact that there were no floor mats, and did a crappy job cleaning it. More

They are Terrible! I went shopping for new Accord for my wife. They gave me a ridiculous price and trade value! Sales management is a complete joke. Left and went to Col I went shopping for new Accord for my wife. They gave me a ridiculous price and trade value! Sales management is a complete joke. Left and went to Colonial Honda and received a honest price for the deal. They gave me a quote that was $3800 better than Pearson without telling them about the numbers Pearson had given us. Don't waste your time shopping at Pearson Honda!!! Colonial will now get my service business on our other Honda. More

Was going to bring the car in for service, but not very workhour friendly. No service on Saturday, does not open doors a little early, and although they offer a special golf while you wait, I was told I d workhour friendly. No service on Saturday, does not open doors a little early, and although they offer a special golf while you wait, I was told I don't qualify as if is only for the high $ services / repairs, not normal service. So although I might wait 2 - 3 hours... well, I guess it's not really for customer service, just profit maximization. I took my car to Colonial Honda on I95 on a Saturday. More

I was shopping for a Honda Fit. When I first got there, it didn't seem busy, but I had to wait a while before anyone would speak with me. I spoke with a very nice man from Florida who was there as part of it didn't seem busy, but I had to wait a while before anyone would speak with me. I spoke with a very nice man from Florida who was there as part of their mother's day weekend incentive. It was unclear though what his role was. He gave my daughter $10 in coins, made some small talk, and then sent me over to a salesman named Victor. It was clear to me early on that Victor felt it was a waste to spend time with me, making me feel like I wasn't an important customer because I couldn't afford a more expensive car. He took me on a test drive and seemed very bored with my questions and comments. I asked him if the Fit had navigation capabilities and he said "no." (I later read in a catalog that you can indeed order a Fit with Navigation.) I asked him what were the major differences between two of the Fits he had on the lot and he wouldn't answer, but instead directed me to the catalog to compare the base model and the sport model. When I was about to leave, I realized Victor hadn't given me my driver's license back. I went back in to get it and it took 15 minutes for the people inside to find Victor and return my license to me. There was no apology for the mistake or the time I spent waiting for it and frantically searching through my purse. What was especially odd was that after I left, there was no follow-up call. It was very clear to me that Pearson Honda as represented by Victor had no interest in putting any effort into selling me a car that day or any other day. I went to West Broad Honda the next day and my experience there was completely different, from the salesman greeting me as soon as I pulled into the parking lot to the friendliness and enthusiasm he showed to me during every step of the process. That dealer and salesman made me feel that my car purchase was just as important to them as someone who was buying a more expensive car. I will be telling everyone I know NOT to go to Pearson, but to go to West Broad instead. More

The service department said the serpentine belt would be covered under manufacturer's warranty, so I took it in. They discovered that a rock was stuck in it, meaning that it wouldn't be covered under the ma covered under manufacturer's warranty, so I took it in. They discovered that a rock was stuck in it, meaning that it wouldn't be covered under the manufacturer's warranty. Lucky for us,they did the repair for free since they originally said it was under warranty. AWESOME! Thanks so much! More

One of the Best car dealer I have ever worked with in 30 years! Mike Crist is one of the best sales mgrs you could ever ask for! Thanks for all your help in buying my Honda 2011 Insight! Donna & Bill Welch years! Mike Crist is one of the best sales mgrs you could ever ask for! Thanks for all your help in buying my Honda 2011 Insight! Donna & Bill Welch, www.DBPromotions.com More