Pearson Honda

Stand behind a vehicle that was sold We purchased a used truck for our son which was supposed to given to him on his birthday. The truck was purchased on Sunday June 17, 2018, We had the We purchased a used truck for our son which was supposed to given to him on his birthday. The truck was purchased on Sunday June 17, 2018, We had the truck delivered to my work so we could keep the truck a surprise. I drove the truck for the first time on Thursday June 21, 2018, after driving the truck less than 50 miles the drivers side rear brake began "locking up" to the point the truck had to be towed to another "shop" for repairs. I contacted PEARSON HONDA because the truck had just been through SERVICE and had a VA STATE SAFETY INSPECTION completed. While service was polite they did nothing to help with the payment for repairs or towing. I would have thought that a dealership such as PEARSON HONDA would have done something to try and make this issue right, perhaps because I reside out of state the thought process was I would not be a repeat customer or utilize them for service. Which I can assure you I will not. More

Disappointment Turned to Satisfaction Purchased my fifth Honda vehicle today. This was my first experience buying from Pearson. Salesperson , Josh Blizard and I had been communicating ove Purchased my fifth Honda vehicle today. This was my first experience buying from Pearson. Salesperson , Josh Blizard and I had been communicating over the weekend about a particular used Ridgeline. While I traveled over an hour on Monday morning to test drive the vehicle I received a text informing me that it had sold. Josh worked hard to get me into another Ridgeline that turned out to be in better condition and a better value with acceptable terms. Hands down the easiest and smoothest buying experience ever! More

Forbes top Saleman at Pearson Honda . . . Shawn Snider takes the cake - 12 out of 10 stars . I am super happy with my 2018 Accord sedan . Shawn was personable, professional, knowledgeable, an Shawn Snider takes the cake - 12 out of 10 stars . I am super happy with my 2018 Accord sedan . Shawn was personable, professional, knowledgeable, and efficient. Shawn came highly recommended, by my brother who recently purchased his car , and he did not disappoint! I was thoroughly impressed by my entire process. More

Customer for 15 years not satisfied ! Pearson Honda has the best service dept. I have been a customer since they were across from Cloverleaf Mall and they have always taken care of my cars Pearson Honda has the best service dept. I have been a customer since they were across from Cloverleaf Mall and they have always taken care of my cars 100% and beyond! However.... I tried to buy a car from Pearson a few weeks ago and the sales manager would not sell me the car for MSRP. He wanted to charge me $5000 over the MSRP. He said they have added a "market adjustment" to the car because of supply & demand. The majority of cars sell for less than MSRP, so I was not going to pay $5000 over MSRP. I ended up buying the car from Criswell Honda for MSRP. More

SUCK! When you go to buy a car .. you will receive the best service of course because they want your money, but after that for service , OMG! Very poor cust When you go to buy a car .. you will receive the best service of course because they want your money, but after that for service , OMG! Very poor customer service, Everytime i go for services i feel rush and no satisfied at all, today i went and wait for my car to be check and my car was done long time ago and they never call me at the waiting room to tell me my car was ready. 2 hrs waiting . And they never fits my car. Suck! More

Attitude plus I've had to take my 2015 CRV in several times. The service tech that has been assigned to me always has an attitude that tries to make you feel as th I've had to take my 2015 CRV in several times. The service tech that has been assigned to me always has an attitude that tries to make you feel as though he doesn't want to help, could care less about what your problem is and that you're really bothering him. I dropped my vehicle off on 9-10-17 due to the "check tire pressure" light coming on; I requested that the car be ready at 4 p.m. (the next day) as I had a meeting to go to that evening. It wasn't until I made the call at 9:30 a.m. 9-12-17 that I knew the car had been worked on and was completed. The gentlemen that advised my car was ready couldn't tell me why I wasn't notified 9-11-17 that my car was ready to be picked up couldn't tell me why I hadn't been notified but offered to transfer to "Waylan".....that told me everything I needed to know. More

Top Car Salesman Eric Gibson is an excellent salesperson. He listens to your "wants and needs" then skillfully meets them. His ability to find what you need at a reaso Eric Gibson is an excellent salesperson. He listens to your "wants and needs" then skillfully meets them. His ability to find what you need at a reasonable price (with no hassle) is exactly what dealerships need. I highly recommend Eric to anyone shopping for a new or used car at Pearsons Honda Dealship! He won't disappoint you! More

They took my vehicle away I had the vehicle almost a month and when I went to get the tags somehow they informed me my credit was not approved to have the vehicle any longer..B I had the vehicle almost a month and when I went to get the tags somehow they informed me my credit was not approved to have the vehicle any longer..But how??? So thought the bank approved you before u drive off the lot..I am so pissed.. They are so unprofessional and I will not recommend them to anyone More

Very professional Very impressed with the level of knowledge, professionalism, honesty and courtesy of Shawn Snider, we purchased a brand new vehicle and even though ev Very impressed with the level of knowledge, professionalism, honesty and courtesy of Shawn Snider, we purchased a brand new vehicle and even though even the dealer was about to close he took the time to wait the entire time... i highly Recommend Shawn Sniderand Pearson Honda. More

Too Many Games with Pricing I live over an hour away .... I spoke with Chase over the phone and VIA Text message a few times about purchasing a new vehicle. I advised him I was I live over an hour away .... I spoke with Chase over the phone and VIA Text message a few times about purchasing a new vehicle. I advised him I was a serious buyer and I wanted the bottom dollar price as I had done my research. We arrived to look at and hopefully purchase our new vehicle.... Everything went fine until we started taking prices ... The initial best deal was the "STICKER PRICE" ... SERIOUSLY!!!! Its not like we walked in to make a purchase before doing any research. .... FYI Pearson Honda the internet and the many car buying research websites on the Internet are actually used. If coming back with the sticker price wasn't enough the salesperson wanted to argue with me and justify the game they were playing.... OK let's play... After negotiations to what I thought was a fair deal, I kindly got up, gathered my belongings and went to West Broad Honda and had a wonder buying experience. More