Pearson Ford

I have visited the Performance Collision Shop on several occasions, both for my own car, and others cars related to my company. The people in the front office have been friendly, helpful, courteous and h occasions, both for my own car, and others cars related to my company. The people in the front office have been friendly, helpful, courteous and have seen to it that the job was done in a timely fashion. I would recommend this shop to anyone. I say the same for the dealership itself and Quicklane as well. I have sent 3 people to buy cards from the dealership and again, service was superb. Carol Shugert-Carlson concierge St. Vincent Hosp. More

I have now leased five vehicles from Pearson Ford. I just took delivery of the fifth. A 2010 F-150 that is just great. A special thanks to Bill Sawyers. I just call and he finds the vehicle I want. Bill the took delivery of the fifth. A 2010 F-150 that is just great. A special thanks to Bill Sawyers. I just call and he finds the vehicle I want. Bill the new truck is a home run thats out of the park. Pearson Ford gets my vote as the number 1 dealership in Indiana. Tim McCoy More

After I bought my Ford Fusion, I decided to have it rust-proofed. I was provided with a car and Michael got me a discount for the service. I noticed what I thought was a scratch on my front fender so rust-proofed. I was provided with a car and Michael got me a discount for the service. I noticed what I thought was a scratch on my front fender so ordered some paint. When I picked up the paint, Michael looked at my car and said they could buff it out so my car looked like new again. He also had my car washed and vacuumed. I also used the Quick Lane for my oil change. I was having issues with my cell phone, so they let me use their phone. Everyone there was so helpful and friendly. More

I had to keep calling the dealer for everthing. Shortly after we finalized the deal and the car was "ready" for delivery, the interior was dirty and the salesman needed to clean it. After the delievery, w after we finalized the deal and the car was "ready" for delivery, the interior was dirty and the salesman needed to clean it. After the delievery, we got a recall notice from Ford. We took the vehicle in and the work was very sub-par. Also, we were promised things when we signed the finance paperwork that we had to call repatedly for afterwards (i.e. oil change card, etc.) Turns out the finance guy was let go shortly after we bought the car. Our experience may be exclusive to us, but I cannot recommend Pearson Ford to any of my friends. More

Very good on getting answers to questions and getting items corrected prior to sale. After the sale completed then not so good on follow-through on addressing MPG concern. Would have preferred more dir items corrected prior to sale. After the sale completed then not so good on follow-through on addressing MPG concern. Would have preferred more direct answers on whether vehicle (2007 F-150) was experiencing lower than expected MPG requiring maintenance or simply low due to model performance. More

Mike was prepared each time I visited. The Ford Mike was prepared each time I visited. The Ford paperwork is a real drill. The Ford option list can be confusing. But that is a Ford problem not Mike was prepared each time I visited. The Ford paperwork is a real drill. The Ford option list can be confusing. But that is a Ford problem not the dealership. Mike knew his product well and all we needed to do was verify. I'll be going back for some systems training, as there are some complex options. More

I have been bringing my car to Pearson Ford for a couple years now and have been overly pleased with the service I have received. As being a woman, I am always scared to take my car some place in fear of be years now and have been overly pleased with the service I have received. As being a woman, I am always scared to take my car some place in fear of being taken advantage of. I have never felt this way at Pearson Ford and am very grateful to be able to take my car someplace and receive such great service. Thank you Pearson Ford! More

I have been purchasing cars from you since 1992. (chevy blazer, Pont Bonnieville, Thunderbird, Olds Sillouette, Cavilier, Freestar, Mirage) Due to my last experience, I have no plans to vist your dealersh blazer, Pont Bonnieville, Thunderbird, Olds Sillouette, Cavilier, Freestar, Mirage) Due to my last experience, I have no plans to vist your dealership ever again. Maybe sour grapes but I feel you pushed off our issue and cost us $2600.00 for a transmission. We purchased the Freestar in Feb 2008, purchased a warrenty, 3yrs 36,000 miles. The first full winter we took it in because we had tranmission issues. After doing a little internet research, I found numerous complaints that the tranmission would just go out around 100,000 miles (purchased with 69,000). I was told there were no issues with the tranny. Next winter same issues arose, took it back in, and was told once again, the tranny is fine, no issues. Low and behold, 6,000 miles out of warranty, the tranny goes out. I speak to a couple people at Pearson Ford, and they can replace it for a low price of $3300.00. Ask if they can work with me on the price, they could reduce it by $50.00. I had it towed to Edward's Transmission and they did the same work that Pearson wanted to do for approx. $600.00 less. Edwards confirmed the tranny had been going out for awhile and I feel Pearson decided to ignore my complaints (because I could not re-create on demand). Just search Freestar Transmission Issues and you will get hundreds of thousands of hits. Glad to see Ford is willing to stand behind it vehicles. If Ford is so custmer service oriented as they claim, pay me back my $2735.00, less the $100.00 deductible. I had my van in the shop multiple times noting tranny issues, nope no problems, if you can't recreate it then it does not exist. Again, this may be just sour grapes, but two weeks after I had to have the work done, then you send me a survey request, bad timing. Again, I have no plans to ever visit Pearson Fords lot, and be warned, buy cars from them for 18 years, but don't expect to be treated any different than Joe Smith off the street. More

My visit was a follow up to my new car purchase. I worked Don Thompson my sales consultant who has made my car purchase a pleasure. He continued his white glove treatment by spending some time on his knees r Don Thompson my sales consultant who has made my car purchase a pleasure. He continued his white glove treatment by spending some time on his knees removing some overlooked glue missed by the detailers. More