Pearson Chrysler Jeep Dodge

Poorly run dealer I left my Jeep with this dealer and when I picked it up, they had cracked the side window. I reported it promptly and hey asked me to bring it in for I left my Jeep with this dealer and when I picked it up, they had cracked the side window. I reported it promptly and hey asked me to bring it in for them to see. After taking another couple hours away from work to bring it in, they declined to accept responsibility for their damage. The unfriendly experience I had in the past with their staff in conjunction with this experience was all I needed to decide to never leave my vehicle here nor buy another vehicle from Pearson again. This is a poorly run dealer and not worth the risk. More

Recall Repair Turned into Hussle Dropped Jeep in for a recall repair. Mid-day received a call that the radiator was cracked and would need to be replaced. The crew noticed ‘leaking’ Dropped Jeep in for a recall repair. Mid-day received a call that the radiator was cracked and would need to be replaced. The crew noticed ‘leaking’ under the Jeep and this is what they found. Needless to say I did not have this fixed and there has been no leaking! I cracked radiator REALLY?? I believe they were just trying to get $600.00 from someone!!! Will never return to the place! So sad how people try to take advantage!!! Can only hope the recall was completed! More

Horrible service I went for a recall that was done in my 2013 durango the person in the front desk after hearing my accent started to act condecending refuse to even l I went for a recall that was done in my 2013 durango the person in the front desk after hearing my accent started to act condecending refuse to even look at the defect. And got very upset over me asking to look at the defect. The car was 10 feet away. Terrible experience after buying a very expensive vehicle of that company a Durango Citadel. Recomend people not go there and if you a minority please beware or record the interaction. Thanks More

Awesome Great place to buy a vehicles.Phil was great.He did everything he could to get me the best deal and was great to work with. Think you Phil and Pearson Great place to buy a vehicles.Phil was great.He did everything he could to get me the best deal and was great to work with. Think you Phil and Pearson More

Service center is horrible! Made an appointment with service at this dealer then drove 40 min early in the morning for my appointment. After arriving I was told by the service ma Made an appointment with service at this dealer then drove 40 min early in the morning for my appointment. After arriving I was told by the service manager that they would not be able to fit my vehicle in on that day. They will not make appointments unless they are scheduled at least a week out ( like this appointment was). Horrible and rude and careless about their customers. After two attempts to get it fixed my family is still riding around in 90 degree weather with no A/C. Having spent money on a warranty I expected top of the line service and that is not what I am seeing. More

Poor service center! I'll try to keep this brief, I purchased a brand-new Jeep from Pearson and I have had nothing but problems with it since day one. I have had to tak I'll try to keep this brief, I purchased a brand-new Jeep from Pearson and I have had nothing but problems with it since day one. I have had to take my vehicle back a half dozen times in hopes that they would repair my vehicles various issues I have spoken with everyone there from the general manager on down and they seem to care more about defending their reputation than actually addressing the problem. I have never been more frustrated in my life regarding having a brand-new vehicle and having to take it in for warranty work for various defects that they either can't or won't fix More

Excellent Sales Team that Goes Above & Beyond I purchased my Jeep here last year. The experience was nothing short of superb then. I recently returned because I thought I had a gas leak. Service w I purchased my Jeep here last year. The experience was nothing short of superb then. I recently returned because I thought I had a gas leak. Service was closed, but a sales person said he would take a look because I was unsure. Just the fact that they were willing to take a look and help me out when I really needed it meant everything. They had no idea that I would usually ask my Dad to take a look, but could not because he has been in the hospital for a month. It is the little things that matter in life. Thank you to this sales rep for going above and beyond. It made a bad day a little brighter. More

Best car buying experience!!!! I absolutely love my new car!!!! Thanks to Mr. Evans who made my car buying experience such a pleasure. He was very helpful and professional with all I absolutely love my new car!!!! Thanks to Mr. Evans who made my car buying experience such a pleasure. He was very helpful and professional with all of my concerns. This is my second time buying from Pearson and I couldn't be happier. I would definitely recommend them if your looking for a new ride! More

Poor Service center Terrible Service, please beware. I scheduled an appointment to have a hitch installed on my brand new jeep. I dropped it off at 7:30 am and I was reas Terrible Service, please beware. I scheduled an appointment to have a hitch installed on my brand new jeep. I dropped it off at 7:30 am and I was reassured that it would be ready later that day. About 45 minutes before closing time I received a call from "Chuck" stating my Jeep wouldn't be ready today and that the service technician "didn't have time to get to it". So apparently making an appointment was pointless. I took a day off work to have this done and now I was given a rental car and because of logistical reasons I will have to drive 100 miles and hours out of my way to return to the dealership to hopefully pick up my vehicle tomorrow. At least one other poor customer had to do the same thing because of an apparent "slow" technician I have a feeling that something will probably be wrong with my vehicle when i go to pick it up. They haven't instilled much confidence with me. More

Grand Cherokee Purchase From start to finish the shopping, test driving and purchasing of our new Jeep was a pleasure. Our salesman Steve was extremely familiar with the vehi From start to finish the shopping, test driving and purchasing of our new Jeep was a pleasure. Our salesman Steve was extremely familiar with the vehicle, courteous, patient and most of all eager to help at each step of the purchase process. The staff at Pearson define professional. They are good at what yhey do and are excited about the part they play in the purchase process! More