Pearl Motor Company - Service Center

My wife took the car in and had a good experience with the dealership, very pleasant area to wait on car being serviced. the dealership, very pleasant area to wait on car being serviced. More

Pearl Motor Dealership has friendly staff and great sales people. Their service department is excellent. people. Their service department is excellent. More

Glad that this dealership is still a locally, family owned business. Everyone there is very friendly and helpfull to your needs. owned business. Everyone there is very friendly and helpfull to your needs. More

I have had mixed experiences with this dealership over more than 12 years. I know it well having purchased 5 cars from this dealership. Sometimes I have had great experiences. At other times I have had more than 12 years. I know it well having purchased 5 cars from this dealership. Sometimes I have had great experiences. At other times I have had terrible experiences. My best experiences have been with my sales representatives. Chris Lewis is a positive for this dealership. Chris goes the extra mile for me and has assisted with issues with other departments bringing about a positive outcome. The Service Department has had a number of serious issues involving several different individuals. Service Department supervisory personnel come and go. A positive, friendly and helpful attitude has been hard to find at times from Service Management personnel and their assistants. I have had no complaints with any service associate who works directly on the car. I have been given false and erroneous information by a previous Service Manager (who is no longer with the company). My current vehicle (an Acadia) had been brought in 5 times for the same problem without a solution. It was finally solved by a Supervisory Manager outside of the dealership who knew how to fix the issue. Months later, a Safety Recall was issued for the problem I brought to the dealership's attention months before. It is too bad because this dealership is now in a new and modern building which is clean and very appealing. I have no idea whether Supervisory Personnel at each dealership must attend and "graduate" from a Leadership and Training program before being placed in a key leadership position at a dealership that deals with the public. The public is NOT the "enemy"! The public buys the cars that keep them employed and they need to be treated properly and with respect. More

They fixed an issue that was not covered under the factory warranty. This is Pure awesomeness factory warranty. This is Pure awesomeness More