Peake Chrysler Dodge Jeep Ram Fiat
Sodus, NY
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Very professional dealership Peake is a step above other dealers in professionalism. It seems that all their staff puts the customer first. As soon as you walk into the dealership Peake is a step above other dealers in professionalism. It seems that all their staff puts the customer first. As soon as you walk into the dealership, you can see how the building is maintained. It is clean, modern, quite large, and very user-friendly. I was first greeted by Kristin, who led me into the sales offices. Note that she accompanied me, not just merely saying, "It's over there". The Sales Counselor, Fred Raulston, joined me in a moment. We talked, and test drove two vehicles. I chose one and we agreed on a price and I bought it. Fred is a very relaxed and helpful sales person. This is the 4th car I have bought from him. I believe that speaks volumes about how I trust and enjoy working with Fred! I also was introduced to Chris, the Manager and Thad, the Owner. Both thanked me for purchasing my new Cherokee. The car was ready in about an hour, and I happily drove home. About a week later I had splash guards installed and was greeted in Service by Andria. Again, very friendly and professional. The car was ready in less than one hour. Very satisfied with everyone! More
A happy woman I brought my mother to Peak for a vehicle. She has never owned a brand new car before and was very nervous about the whole thing. We got Anthony Raine I brought my mother to Peak for a vehicle. She has never owned a brand new car before and was very nervous about the whole thing. We got Anthony Rainey as a salesperson and I'm so happy we did. He put my mother's fears at ease immediately and helped her find the perfect vehicle. He worked with her as far as payments to where she could make it every month easily and got her into the best vehicle for her. She WAS so afraid of driving during winter, so he got her into a 4X4 and she feels so much safer driving in the snow now. Anthony was very patient with her as she had many questions and concerns. He spent several hours with just her and made her a happy woman. I am so grateful for Anthony's expertise and kindness. I will send everybody that asks for a vehicle to Anthony. He will be my go-to guy when I'm ready as well! Thank you Anthony for all of your help!!! More
Excellent customer service! Very pleased. I was very pleased with my experience at Peake Chrysler Dodge Jeep. Anthony Rainey was very helpful in finding the vechile that was perfect for me. I I was very pleased with my experience at Peake Chrysler Dodge Jeep. Anthony Rainey was very helpful in finding the vechile that was perfect for me. I couldn't have asked for a better car salesman, the normal stress of buying a car was nonexistent once I met Anthony. I would recommend him to all my friends and family looking for a new vechile. Thanks again Mr. Rainey! :) More
Amazing staff and great service !! Love the dealership and the service was amazing ! Zack helped with everything I needed and I gave me A+++ SERVICE !! I will 100% recommend this place Love the dealership and the service was amazing ! Zack helped with everything I needed and I gave me A+++ SERVICE !! I will 100% recommend this place to friend and family ! More
Very unprofessional I arrived to Peake Jeep in Sodus without an appointment, however I was emailing Sale person Kirk Cushman prior to my arrival. I was interested in tra I arrived to Peake Jeep in Sodus without an appointment, however I was emailing Sale person Kirk Cushman prior to my arrival. I was interested in trading in my practically brand new 2012 Jeep Liberty with 20,000 miles on it for a new Cherokee I saw advertised on their website. Kirk was not available so I was handed off to Anthony. Right away this Anthony looked very unprofessional for a sales person. He was dressed down and looked more like a lot person then a sales person. I told them I wanted to look at new cars, but he insisted on me looking at a used Cherokee that was just turned in by the owner's son. It was a 2016 with over 12,000 miles on it and in not that good of shape (dings, stained seat, etc). Anthony kept telling me that it was the owner's son that had this car and that he is a "rich boy" who didn't drive it much and took care of it. He kept referring to the son of the owner as a "little rich boy", I found that to be inappropriate and uncomfortable to hear, as he was talking about the owner of the dealerships son. Throughout the test drive he kept calling me "Brother" and "Bro.". As a potential customer, I feel I should have been addressed as sir or Mr.. He then showed me a different new car than the one I really came in to see (driving over 50 miles) costing much more. I was willing to discuss cost and when I mentioned that since my car is already paid for, I am somewhat reluctant to get into a payment, but for the right price would. Anthony then referred to me as being "cheap" and "frugal". He said I had "Alligator arms" meaning I don't like to reach in my pocket to spend any money. This was so rude and insulting, How can you treat your customers that way, it was so demeaning. After a few uncomfortable moments Anthony left and Kirk showed up with an apology. He then brought the owner, Thad, over to also apologies. Thad apologized for the way I was treated but then laughed when I told him the names I was being called (his apology meant very little because of that). Then they magically found the car I originally came in for (after telling me it was sold). In the end they were not willing to give me the deal I wanted. I left after 2.5 hours very unhappy and dissatisfied. What a total waste of my time!!! I would not recommend this dealership to anyone unless you like to be put down and taken advantage of. More
Great! The customer service is just great the people are very nice and friendly. A big Thank you to Katie Bowman-Roessler as Service advisor! Thanks for all The customer service is just great the people are very nice and friendly. A big Thank you to Katie Bowman-Roessler as Service advisor! Thanks for all your help! More
Amazing Service! Through a car buying service, I was connected to the folks at Peake, in particular Fred Raulston. The service that he and the staff at Peake provided Through a car buying service, I was connected to the folks at Peake, in particular Fred Raulston. The service that he and the staff at Peake provided was truly exemplary. Even though this was a long-distance transaction, Fred (along with his colleagues Chris & John) and went above and beyond the call of duty in meeting all my needs and ensuring I was comfortable with making a purchase sight-unseen. I could not be happier with the result. Most highly recommended! More
Helpful staff I recently bought a Jeep Cherokee at Peake. My salesman was a young man named Kirk. He was very helpful, gave me many test drives, and was there for I recently bought a Jeep Cherokee at Peake. My salesman was a young man named Kirk. He was very helpful, gave me many test drives, and was there for me after the sale, when I still had some questions about features that were on my vehicle. Kirk made it an enjoyable experience. More
Customer service is key! I was car searching with my wife and this process can be extremely stressful for me. I was sitting for a minute with my face in my hand when this pol I was car searching with my wife and this process can be extremely stressful for me. I was sitting for a minute with my face in my hand when this polite women approached me and asked if I was ok and offered to get me coffee. I accepted and While my wife roamed outside desperate to spend my $$ I sat with my coffee. She then returned and we had a conversation for a few minutes and I get better. She made my trip worth it and it results in $$ for you. I asked when I left what her name was and she Said Katie Bowman Rorsser? I didn't want to offend to repeat but that's what I recalled. I have 35 years in sales, this girl has a gift. Don't overlook it. More
Excellent! State of the art facility, nicest dealership I've ever seen, biggest showroom ever, staff was very knowledgeable of the product and the process of the State of the art facility, nicest dealership I've ever seen, biggest showroom ever, staff was very knowledgeable of the product and the process of the sale, very nice experience. More