Peak Kia - Service Center

Service Trey was awesome got in at a time that worked for me and allowed me the time to make my meeting. Thanks for your help and top knotch customer service Trey was awesome got in at a time that worked for me and allowed me the time to make my meeting. Thanks for your help and top knotch customer service More

Tire Warrenty Issues I purchased tires from Chad who highly recommend the Kumho I purchased over the Michelin I asked for The tires have a 50000 mile warranty on them and I purchased tires from Chad who highly recommend the Kumho I purchased over the Michelin I asked for The tires have a 50000 mile warranty on them and I have gone less then 30000. I believe these are wearing too quickly since they only have 5 mm left and are possibly the worst tires I have every have owned. The tires have been rotated every 5000 - 7500 mile and the car has been aligned a couple of times since buying them. I called on Thursday and spoke to Stephanie whom I believed was a service writer and she told me I had to bring the car in and we set an appointment for Friday. I took a day off work to get the tire issues taken care of which hasn't been taken care of. . When I got there i was given to Trey I. explained my issues and he told me I bought tires in 2017 and have gone almost 30000 miles like I should be happy with that. I Also found out that he has never done a warranty claim on tires and that I needed to call tire distributor. to find out what needed to be done. If I have to call why did I need to come in. I called and was told that I needed to go back were I bought them and they need to get in touch with there vendor to set up for them to inspect tires. I told Trey this whom told me about there tire sale and that we get different tires on there and see what we could do about warranty. My basic understanding of this is if I didn't buy more tires from them I wasn't going to get any help. I feel this visit was a total waste of my time I took a day off and got nothing resolved I will buy tires somewhere else and won't be back for service or too buy another vehicle since seems to me they don't care or want my business. More

Fast and flexible Everyone there is kind and willing to work with you, as well as has the info you need ready for use, so they can answer all your questions! They are Everyone there is kind and willing to work with you, as well as has the info you need ready for use, so they can answer all your questions! They are also flexible and do really well when it come to keeping your schedule in mind. They value your time and give you honest feedback on your vehicle. Would recommend to anyone. More

Never fixing problem Amazing how you can take your car in several times for the same problem and they can NEVER find out what’s wrong with it. The solution this time is “w Amazing how you can take your car in several times for the same problem and they can NEVER find out what’s wrong with it. The solution this time is “wait until the noise gets louder then bring it back in”. So pretty much wait until the warranty is up then we will find the problem . Will never buy a KIA again. Would I recommend Peak Kia for service..... xxxx no!!!! More

Oil change Service department was nice & friendly . I was greeted by the person in the service garage& I was helped .when my Kia was done they explained what was Service department was nice & friendly . I was greeted by the person in the service garage& I was helped .when my Kia was done they explained what was done and checked all around maintenance and said my Kia was good .robert said if their was anything I needed not to hesitate to call him directly. Robert also took me to my vehicle after work was done. More

OIL CHANGE!! Had my oil changed. Everything went smooth and as planned. They have a comfy waiting area that is also kid friendly. Employees were kind and helpful!! Had my oil changed. Everything went smooth and as planned. They have a comfy waiting area that is also kid friendly. Employees were kind and helpful!! I even got my car washed!!! More

Great Service The service and waiting room amenities at this location are great. The service rep was helpful and friendly. He recommended things that might be neede The service and waiting room amenities at this location are great. The service rep was helpful and friendly. He recommended things that might be needed for my vehicle but wasn’t pushy to get me to do them now and even recommended a brand of fuel injector cleaner if we wanted to do it on our own. The car was ready in the time promised and I am very pleased with my experience. More

Service in my Sorento Staff very friendly and professional. Was done when they said it would be. I’ve also had great service and no pressure sales. I would recommend you t Staff very friendly and professional. Was done when they said it would be. I’ve also had great service and no pressure sales. I would recommend you to anyone More

Recent Visit As always, Peak Kia provides outstanding customer service, and makes their customers feel very welcome. I will continue to use Peak Kia for purchase/ As always, Peak Kia provides outstanding customer service, and makes their customers feel very welcome. I will continue to use Peak Kia for purchase/lease of future automobiles for myself and my wife. More

I was very happy with the courteous service. Trey was very courteous and the service was timely. What I needed was not available at the time I first came in with my issue, but was well informed t Trey was very courteous and the service was timely. What I needed was not available at the time I first came in with my issue, but was well informed throughout the process. The problem with my KIA Soul was resolved quickly and without any problems. I was very impressed. More