Peak Kia Chapel Hills - Service Center

Terrible! Absolute rip off merchants! Sold me a ford explorer for almost 26k with their power train warranty! Car engine blew up after 5 days!! They eventually Absolute rip off merchants! Sold me a ford explorer for almost 26k with their power train warranty! Car engine blew up after 5 days!! They eventually “replaced” the engine which took weeks of excuses and being given the run around and I’ve had nothing but issues ever since. Electrical ghosts (which is what the ford dealer called it because it all worked when tested), Battery randomly not connecting and leaving me stranded on multiple occasions for no reason, speedometer dropping to zero and car chocking at 70 on the highway again and again and so much more. Not to mention the last oil change they kept me waiting two hours and when I said I had to go to pick up my child they said it was ready but apparently forgot to put any oil back in it so I had to stop at the nearest garage and buy some so my car didn’t seize!! They refused to give me a copy of the new engine warranty and have refused to update the car fax that the engine has even been replaced! I tried to return it because the GM PERSONALLY PROMISED ME IF I KEPT HAVING ISSUES AFTER THE REPLACEMENT HE WOULD TRADE IT OUT - BUT WHEN I WENT BACK HE HAD CONVENIENTLY LEFT AND NO LONGER WORKED THETE!! Of course, no one would do a thing about it! Michelle promised she would look after me, she’s the service manager, so I go back and talk to her and ask them to keep their word on a swap out and she sympathized with me still having all these issues. She introduced me to the sales GM who offered me a pathetic 10k -so a reduction of 16k in 18 months!! I then went back to Michelle and said since they are going to rip me off on a trade can she at least fix it under the power train warranty they sold me! She promptly told me to take it to ford because they don’t have the tools to fix fords! But they will sell you a complete FORD lemon even though they have no tools to fix them! they give you non stop xx! DON’T TRUST THEM!!!! Dealers like this are typical “oh let’s rip her off because she’s a woman attitude” or maybe they are just old school con artists either way it’s Disgusting! It’s 2023 what happened to fair trade? no wonder car dealers are a dying breed! This one needs to close their doors too! I would highly recommend you avoid buying her or having a service here ESPECIALLY IF YOU’RE A WOMAN! More

I love my Kia K-5, but the dealership is a huge disappointment. The salesperson was sweet as could be while I was buying my car, but I never heard one word from her after the sale. Service at this disappointment. The salesperson was sweet as could be while I was buying my car, but I never heard one word from her after the sale. Service at this place is a joke. Took over 2 hours the first time I went in for routine maintenance. Second time was a bit better because I told them I was in a hurry, so it only took a little over an hour. I went in today for my final "free" oil change that came with the car. Guess what?? I guess free isn't really $0. I had to pay $71 for this oil change because when I bought the car, I was told that I would get my first 4 oil changes included. What they didn't tell me was that the time expired before I got in for the final change. I was informed of this as my car was brought out to me after service. The good news is I don't ever have to set foot in this place again and I will go back to my regular mechanic from now on. More

Awesome service and bought my first car!! Bought my first car on my own!!!! Such great service from Miguel Martinez,a very friendly person!!! I recommended speaking to Miguel when buying a car Bought my first car on my own!!!! Such great service from Miguel Martinez,a very friendly person!!! I recommended speaking to Miguel when buying a car:) More

Great service ! Miguel Martínez was fantastic ! I went there to find my car and I did it.. they were so friendly especially Miguel Martínez who help me with everything that I needed... I recomm I went there to find my car and I did it.. they were so friendly especially Miguel Martínez who help me with everything that I needed... I recommend this place !! Thanks !! More

Super nice people They really do care about their service and made me feel comfortable as soon as I walked in. They take time to explain everything. Wonderful! They really do care about their service and made me feel comfortable as soon as I walked in. They take time to explain everything. Wonderful! More

Great service for my car at Peak KIA Colorado Springs I leased a 2018 KIA Sorrento in March 2018. I had been in a car accident the day before which totaled my car so I needed a new car right away. Peak I leased a 2018 KIA Sorrento in March 2018. I had been in a car accident the day before which totaled my car so I needed a new car right away. Peak KIA in Colorado Springs is where I leased the car. The sales person there was very knowledgeable and sensitive to the fact that I had lots of questions since it had been 13 years since I had bought a new car. I didn't feel pressured to buy something and I ended up with a great car that was within my budget. I recently took the car in for its first service at 5,000K miles. The Service Department was expecting me and did the service work promptly. I am very pleased with my Sorrento and the buying and service experiences have been excellent. I would recommend Peak KIA Colorado Springs to anyone looking for a new or used car. More

Service center I have an oil change package with Peak Kia and used to frequent the location on Wadsworth. I typically have my son do all services and maintenance to I have an oil change package with Peak Kia and used to frequent the location on Wadsworth. I typically have my son do all services and maintenance to my vehicle. Dave was extremely friendly and mentioned the other services due by miles and left it at that. No high pressure sales and I really appreciate that. More

Disgusting Dont buy from here!!!!!! I financed my car 3 months ago and they didnt offer me any kind of an extended warranty and now my transmission is malfunctio Dont buy from here!!!!!! I financed my car 3 months ago and they didnt offer me any kind of an extended warranty and now my transmission is malfunctioning and they claim "well we did an inspection before we declared it was ready to be sold so we couldnt have known anything would go wrong." Thats xxxxxxxx! Complete xxxxxxxx. Your company didnt offer me any kind of a warranty because you knew and you wanted to get it off your lot!!!!! Now you wont take responsibility for your actions?????? I will always deter people from using your company for anything!!!! More

Sold me a lemon then took me for another 15,000 more Sold me a lemon then took me for another $15,000 more. So approximately 18 months ago I bought a 2011 Rubicon Jeep… This was my dream vehicle. Six m Sold me a lemon then took me for another $15,000 more. So approximately 18 months ago I bought a 2011 Rubicon Jeep… This was my dream vehicle. Six months in to owning this I had to veer off the side of the road just going over Bumpy terrain.. the bumper come off and the side bumpers over the tires come off. My head was thrown into the dashboard to which no airbags deployed. I was left with a scar after 22 stitches to the left eye. Six months later my car totally died on the road… The engine is dead, they have to replace it. Understanding I have less than 9000 miles at this point on my car. It was in the shop for over a month. I get it back and all the sudden it keeps on slipping out of fourth… I called Charles… I was going to bring it in then ended up in the hospital with an MS relapse… When I started it again and am still in first, the car shakes like the engine is going to blow. I take it back to the dealership, I’m furious. I tell Charles that I’m going to do a very negative review on the establishment. Of course I am put in touch with the GM who says he’s going to make this better. They have it for three days they cannot make it do what I say it’s doing. So now I’m a liar. So basically here’s your keys to your jeep, take it back. They were kind enough to let me use A 2015 Nissan Xterra. When I asked what the price of the Nissan the GM says oh don’t worry about price… What would you think! . Still thinking in my mind with all the problems I’ve had and what was stated by the GM, so I will go forth and buy this.. After the GM wouldn’t lie, he is going to do something to help me out. Yes the car was up in value, I do get that. I had a remaining 25+ thousand dollar loan. When I left there I was now $42,000 loan. The Blue book worth 29 that’s with all the bells and whistles.. The manager handling the paperwork told me the GM was going to play around with the numbers to give me the best possible deal…Nothing was done to alleviate everything that I’ve gone through with this jeep. In fact the dealer has now made money on me. The Nissan is blue booked at 28+… They dug me for 32 grand and then refused to reimburse my service contract which was only 18 months into a six-year deal. I’m told by the manager “we don’t do reimbursements on service deals”! So now I paid 2000+ on the jeep add another 2000 for the new car. So they screw me on that as well. I now am Proud owner of a Nissan Xterra are valued at $42,000… Remembering it’s only worth 29… Absolutely is this because I am a female.. I don’t know. I do know I’m not a stupid lady. To all you women out there be very careful going through this dealership. They may act like they care… I am now the proud owner of a Nissan Xterra for the deal of $42 grand. Absolute thief’s.. Maybe it’s because I didn’t have a man there with me… I have never felt so taken advantage of in my life. I was overwhelmed and should never have signed. Congratulations Peak Kia Colorado Springs on making my Christmas. I am sure you will have a wonderful holiday based on you screwing people over and being paid on commission. I will spread the word. I manage a very large restaurant in this town. More

Service dept is great! I have had to take my car in for warranty work. They get it done and the process is seamless. Everyone is friendly and they even let me borrow a car t I have had to take my car in for warranty work. They get it done and the process is seamless. Everyone is friendly and they even let me borrow a car to use til work is complete, without any hassle. Also, trying to find a car for my daughter who is extremely small is hard. Christopher and his new successor are helping me, knowing I am taking my time! They aren't pushing me or giving up on me. It's been awesome working with them! More