Peacock Ford - Service Center

Jeff = 5/5. Service Department 3/5. Jeff is the best, I go to him every time. However, the first advisor I spoke with before Jeff ignored my explicit request to Service Department 3/5. Jeff is the best, I go to him every time. However, the first advisor I spoke with before Jeff ignored my explicit request to check the battery so I had to ask again when I was told my truck was ready. Jeff was helpful in getting it tested. It is obvious the service department takes way too many service appointments every day. Focus on serving your customers not overloading your service employees just to get the maximum amount of appointments. I can’t even get a call through the normal line most of the time. When I go in I see why, every advisor is constantly working with the overload of customers. Luckily Jeff gave me a direct line to contact/text. More

Great service love working with Tom On time good work everyone is nice and polite everyone is nice and polite More

Service advisors are great to work with. Just wish you were like the Lincoln Dealership that vacuum the fool . You pay good money for the service at least you could do is vacuum the car. Just wish you were like the Lincoln Dealership that vacuum the fool . You pay good money for the service at least you could do is vacuum the car. More

Told me two hours turned out to be nine. Part of my steering column was left unassembled. Part of my steering column was left unassembled. More

Came in because my windshield wipers on my f150 wouldn’t turn off and an oil change. Employee said he didn’t know if they could fix the wipers in a day. I said ok just let me know. He said he would. Then ca turn off and an oil change. Employee said he didn’t know if they could fix the wipers in a day. I said ok just let me know. He said he would. Then called back an hour later and said my car was ready. When inquired about the wipers he said I told him not to fix them. The guy who’s been driving for 48hrs with his wipers constantly on said no thanks… It wasn’t only poor communication but also just complete fabrication. I’ll just fix my wipers myself. Would give 0 stars if I could More

Great customer service with technicians. Work with Tom and appreciate his care of my car Work with Tom and appreciate his care of my car More

All parties involved were excellent, especially Jeff The service writer. The overall experience was good compared to other dealers. service writer. The overall experience was good compared to other dealers. More

It work out well Martin called me to explain what needed to happen ! And he did have my car washed too! to happen ! And he did have my car washed too! More

Service adviser Tom does a great job, he is knowledgeable, good listening and communication skills. Keep up the good work Tom. Thank you . knowledgeable, good listening and communication skills. Keep up the good work Tom. Thank you . More

Martin and Chuck in the Service Department did a good job. Stella works hand in hand with them and is a great asset. job. Stella works hand in hand with them and is a great asset. More