Peacock Ford

Don't waste your time Customer service is non existent so it's hard for me to rate this business. Several emails and phone calls to get pricing and availability on vehicles Customer service is non existent so it's hard for me to rate this business. Several emails and phone calls to get pricing and availability on vehicles I need to buy and still no response over a month time frame. Finally I call the owner/president, had to leave a message, his assistant calls me back 2 days later with updates on nothing I asked about in my message, I asked for a call back and no one has called, not even a salesman. More

Windshill wipers for Ford focus 2012 I bought my 2012 Ford focus and may add Don Reed Ford. They have to service the car for 2 1/2 days before I could actually pick the car up. I asked I bought my 2012 Ford focus and may add Don Reed Ford. They have to service the car for 2 1/2 days before I could actually pick the car up. I asked for history on the car as what they had done to it and when I got it it showed they had changed their windshield wipers. But I had told the service manager that the Windshill wipers still made a lot of noise and scratching the ones he informed me that they do not lie to their customers that they were changed. On July 31 I took my car in to have the transmission broke down letting the service writer noted the Windshill wipers still were not working right. He called me back to inform me that the Windshill wipers were worn out so that is telling me that the service manager did lie to me and they were never changed and they put a false report on the history of the car. More

Best car buying experience Am going to talk very good about Don Reid ford and no am not associated to anything or anyone at Don Reid ford. I'll try to make the long story short Am going to talk very good about Don Reid ford and no am not associated to anything or anyone at Don Reid ford. I'll try to make the long story short but many times we are quick to complaint and often not we give credit when credit is due. On Labor Day weekend I decided to tray in my Ford Escape simply because I was been charge 30% interest rate because of my bad credit. Aug the 30th I got up and went to the dealer of choice and I promised my self that I would not be in any of this dealers for to long. I knew that my credit was still not that good, I had no money to put down and so this would be challenging. I was determine that I would leave with a car that day because of the 30% interest rate I was been charge with my current car. Like most dealers I felt the sales man were not really concerned with my well been and all they wanted was to make quick buck. On that day I went to a total of six dealers and will say not all were bad. One was bad but could not closed the deal. That day I was very frustrated and when it was all said and done I felt defeated. The next day (Sun) I woke up and said to my self to give it one last try but on the internet because I was not going to go through what I went trough the previous day. I filled out an application on line the went off to a bunch of dealers and as a result got many calls but none felt right. Then Dennis from Don Reid Ford call me and said this words to me. Mr. Leyva my name is Dennis am calling from Don Reid. Sir I have you approved for a car at a 13% interest rate if you like you can come down here and pick a used car that you like. I ask him are you sure cause I don't want to go there and then for you to tell me something else. He said come pick a car take it home drive it till Tue when my boss man gets here and if you like it we close the deal. That got my attention and I went there to check things out. When I got there he listened to what I wanted not what he wanted to sell me and that made me feel good again about the buying experience. My wife and I did like the used cars they had but the ones we wanted just seemed not to workout for us for some reason or another but mainly because we wanted something specific . We left home to think about witch of this used car could be a good fit for us. On Tue Dennis calls me and asked me if w had decided on anything and I told him yes. I said to him we want a 2014 Fusion, white with black interior. He responded by saying good let me talk to my boss and see what we can do to help you get into this car. Almost two hours later he calls and said it's done when would you like to come pick up your car. I was so excited that I did not pay to much attention to the other things he had said like we got you prime interest rate. Went I went there I was thinking that my interest rate was going to be in the 13% range. When I sit down and he show me a 3.9% I could not believe it. I owed $7500 for my trade in an$7300 while the others were only offering me $5,000. I was also thinking my new car was going to be the base model and he had an SE model ready to go for me. From the get go he was honest and listened/pay close attention to what we wanted. I can go on and on about this guys at Don Reid. Go see Dennis you will not regret it. He will not BS you and will tell you the truth and not waist your time. More

Poor customer service We wanted to drop off our car for scheduled service. Although we were able to make an appointment for the service, we could not drop if off early. T We wanted to drop off our car for scheduled service. Although we were able to make an appointment for the service, we could not drop if off early. This doesn't meet the needs of working folks. I will take my service business elsewhere, where customers needs as opposed to service center convenience are at the forefront. More

Fantastic Fred and our '14 Ford Focus! This was our second sale with Don Reid Ford and it was four years from when we made our first purchase of a 2005 Ford 500. In 2010 I was referred by This was our second sale with Don Reid Ford and it was four years from when we made our first purchase of a 2005 Ford 500. In 2010 I was referred by a friend to a specific salesperson - Fred Berliner. He's been with Don Reid Ford almost as long as I've been married (29 yrs!). Very rare for a sales person to stay with one dealership so long but Fred is a rare and remarkable person! Just like four years ago Fred welcomed us and guided us to the best deal. He embodies a very successful balance of professional and friendly. He's incredibly knowledgeable and is excellent at conveying the many aspects of a car purchase or lease in understandable terms. Additionally, Fred was patient with us as we went through every step of the process. We decided to lease this time instead of buy because it was the best way for us to have a new car (2014). We had decided on the Focus (this was our first of this model) and we couldn't be happier with the vehicle and the program. I was especially impressed with how hard Fred worked to see we had a payment that fit our budget. Before we drove off the lot, he did me the favor of syncing my phone to the car and I benefited a bit from his tutorial on all the newer features of the '14 Focus. He has a marvelous way of communicating that gives you a sense of comfort so you feel okay asking him questions (even if they sound dumb to you- lol). There's a lot to be wary of in the purchase or lease of a car but Fred is fantastic and he instills such a feeling of trust that there's no doubt you'll be completely satisfied when you drive off the lot! You can trust him and call him later with more questions! He says he has many return customers; now being one of them it's not hard to see why he does. Thanks again Fred- you're the BEST! :-) I also wanted to mention- as our '05 Ford 500 was maintained at Don Reid Service these past four years- that this department is competent and staffed extremely well. Lyman Keele has been our service adviser (contact) during the last four years and is yet another rare individual who maintains a successful mix of a professional and friendly comportment. He really listens and this helps you feel comfortable. He takes his time with you and offers his thoughts for causes of the problems you state. After the repair or maintenance is complete he's equally willing to explain what was done and you feel confident that your vehicle has received the best care. Lyman, you rock! :-) More

Fred = Ford My family just purchased our 4th Ford from Fred at Don Reid. Fred is trustworthy and tells you the way it is! He is clearly commited to providing exce My family just purchased our 4th Ford from Fred at Don Reid. Fred is trustworthy and tells you the way it is! He is clearly commited to providing excellent customer service, resulting in customer satisfaction! Not only will we be back, but we will recommend Fred to our family and friends! Ruth P. More

Everything I hoped for I went into Don Reid because it was the only dealership referred by ford.com. I now know why. I'm 29, work in sales, and very much about researching b I went into Don Reid because it was the only dealership referred by ford.com. I now know why. I'm 29, work in sales, and very much about researching before going in. I knew what I wanted, and what would be good terms, but fair, in price, discounts, trade in, and financing. I was nervous because I had gone through the nightmare experience a few days before at Mike Davidson ford in jax. Fortunately, a very nice, soft spoken professional named Fred came to help me. I let him know the price amount I wanted to finance for the car I wanted, including all tax, title, etc., and the interest rate I wanted.... I knew what I was asking was most likely possible, but very good, so I sat back to wait for the negotiations to begin. But they didn't! Instead I watched Fred run around for half an hour talking to everybody. Finally he came back, giving me all I wanted (which was a lot) and that was it! No games, no gimmicks, just a simple yes we can do that. This is how a company can thrive on reputation, and I hope Fred and everyone at Don Reid continues their success just to prove to other dealers the value of customer service! P.S. The deal I asked for was what 5 hours of games at Mike Davidson got me. In the end of that day I was too exhausted and confused from 6 different sets of numbers presented thrown at me every time I tried to leave. Thanks Freddie for your simple up front honesty and customer service. I'll be back! More

Couldn't be happier.. Forget every bad thing you have ever heard about car salesmen - Fred Berliner is the most kind and considerate professional I have ever encounter in t Forget every bad thing you have ever heard about car salesmen - Fred Berliner is the most kind and considerate professional I have ever encounter in the area of vehicle sales. I have purchased my last three (3) vehicles from Fred at Don Reid Ford. All you have to do is tell Fred what type of vehicle you're interested and he will find the perfect match for you at the perfect price. He is honest and you can tell after being with him for only five minutes that he's not trying to swindle you or pull the wool over your eyes - he will go the extra mile to ensure that you're satisfied. He makes the car-buying process enjoyable and stress-free. I cannot say enough good things about Fred and the rest of the staff at Don Reid. I will continue to return there to purchase vehicles in the future and I highly recommend visiting their showroom. More

Don Reid's David Conway David was a pleasure to deal with, he got us into the car that we needed with a price that we can afford. I would recommend Don Reid Ford to my family David was a pleasure to deal with, he got us into the car that we needed with a price that we can afford. I would recommend Don Reid Ford to my family and friends. More

Fred is great! This is my second car buying experience from Fred and Don Reid Ford this year. He's very thorough and great at his job! He took great care of me. This is my second car buying experience from Fred and Don Reid Ford this year. He's very thorough and great at his job! He took great care of me. More