Peacock Ford

Wonderful experience I like to thank Sales rep Manuel C for helping my husband and I with the process of purchased our 2015 Ford focus . Mr Manuel was a great help and a I like to thank Sales rep Manuel C for helping my husband and I with the process of purchased our 2015 Ford focus . Mr Manuel was a great help and a champion for walking around with a broken foot to find us a vehicle in our budget . He attended to our needs , listen and made suggestions to help us . Mr. Manuel needs to be in the president"s club for being an excellent Sales rep More

Great experience!! I had a rest experience! From the moment Manuel called me and started asking questions I had a good feeling. He listened to what I wanted and to what I had a rest experience! From the moment Manuel called me and started asking questions I had a good feeling. He listened to what I wanted and to what my budget was. He gave me very helpful tips on how to get my credit score up. Within two hours I already knew what car I was taking home and and about thirty minutes later I was out the door! It was my first time buying a vehicle and Miguel made it a smooth process. Thank you Manuel and Ford Peacock! More

Great Deal I got a great deal on a leftover 2016 Ford Edge. Everyone I dealt with through the process including delivery was professional and courteous. I dro I got a great deal on a leftover 2016 Ford Edge. Everyone I dealt with through the process including delivery was professional and courteous. I drove all the way down from Jacksonville for the deal and glad I did. More

Stress Free process Fred our "Salesman for LIFE" makes our visits feel like we are home. Listens to every requirement, and tentivly assest and deliveres every possible op Fred our "Salesman for LIFE" makes our visits feel like we are home. Listens to every requirement, and tentivly assest and deliveres every possible option. Very smooth and stress free process. Thank you to everyone at Peacock Ford for your tentiveness. More

Check engine light 70 miles I bout a 2011 Ford F-250. I drove from Minnesota to pick this thing up and on my way back I made it 70 miles down the road and the check engine light I bout a 2011 Ford F-250. I drove from Minnesota to pick this thing up and on my way back I made it 70 miles down the road and the check engine light came on. I was told the mechanics went through the truck in and out and said it was good but when I got it checked out at another ford dealer they said it was clearly detected the egr/egecooler was plugged as to why I had a check engine light (4700 dollar repair). Also I asked multiple time about how to check the def fluid level and the sales rep actually referred me to YouTube because he didn't know how to check it. Also was told the 4 aux switches by the console were for the running lights on the cab which he obviously didn't have a clue what he was talking about because the running light come on when your headlights come on. I understand I bought a "used" vehicle but you don't expect the check engine light to come on 70 miles down the road. More

I am officially a repeat customer. Fred and Julia provided a 5 star sales experience. They actively listened to my vehicle and budget goals and helped reach a solution that I was happy Fred and Julia provided a 5 star sales experience. They actively listened to my vehicle and budget goals and helped reach a solution that I was happy with. More

Never Going Back BUYER BEWARE!!! I purchased my Ford F150 approx. 4 years ago from Don Reid Ford. I do not recall much about the purchase, so I’m assuming it wasn’t BUYER BEWARE!!! I purchased my Ford F150 approx. 4 years ago from Don Reid Ford. I do not recall much about the purchase, so I’m assuming it wasn’t a bad experience. I love my truck and have not experienced any issues with it up until last month. I noticed that I had to add more coolant to the radiator than normal and that the truck was shifting hard when I accelerated from a complete stop. My truck is currently at 73,000 miles. I purchased the extended warranty when I bought the truck. The extended warranty went up to 75,000 miles so that made me feel a little bit better about the issues. I also was in need of new tires. Prior to taking the truck in to be serviced, I called around for quotes on new tires. To my surprise, Don Reid Ford gave me the best quote. I spoke with David from services on the phone and he quoted me $679 for 4 new tires and install. It also came with a $70 mail in rebate and I was given the option for a second $70 rebate if I put the tires on credit. I then scheduled my car for service after getting off the phone with David. So later that day, I dropped my truck off and was assigned to Ryan in the service department. I spoke with him at the dealership and gave him the price quote I received on the tires and explained the issues I was having with the truck. He told me he would call me later on after the mechanics looked at the truck. Just as I was getting home, Ryan called. The truck had not been looked at yet, but he was calling in reference to the tires. He could not find any tires that met the description and price I gave him. I was told that I misinterpreted the information from the previous quote. I told him to speak to David and call me back. He decided to put me on hold while he talked to David. He gets back on the phone and proceeds to tell me that David did not recall talking to anyone about tires that day. So within a matter of 5 minutes, I’ve been called incompetent and a liar. At this point I tell him to forget about the tires. After the $200 rope a dope upsell and the exclusion of the rebate, every other quote I received was better than what Don Reid Ford offered. However, I still needed the other work done. I get a call the next morning. Ryan starts off by giving me price quotes. $550 to replace a few radiator hoses and flush the system and $250 to fix the shifting issue. I kindly remind him that my vehicle is under warranty. At this point he gets on his computer, looks up the info and tells me none of it is covered under warranty. So the extra money I paid on the extended warranty does not cover anything. I might understand if the vehicle was had been in an accident or if I mistreated it, but none of that has happened. Now I’m officially over Don Reid Ford’s service department and Ryan. I told him not to do anything with my truck. I will be calling another Ford dealership about the warranty and issues with my truck. If I get the run around by them, my next option will be calling Ford directly. If Ford will not my stand by their warranty, I will find my own mechanic. I will not give them another cent. As for my tires, Tires Plus will be getting my business for the 4 new tires. The bottom line is, I will never do business with Don Reid Ford again. Depending on what happens with the warranty and the truck’s current issues, I may never do business with Ford again. More

Excellent service Was in need of a car and starting to rebuild my credit. Was told by other dealerships that I they can't get me financed and wolud need big down paymen Was in need of a car and starting to rebuild my credit. Was told by other dealerships that I they can't get me financed and wolud need big down payment. Clay worked hard for me and found me a great 2016 focus with awesome warranty and payments right were I needed them. I can't recommend enough Clay and the whole team in the used car department. Definitely will be back for my next car. More

Happy with my car but disappointed with the unkept promises After being treated rudely and harassed by David Flores i dealt with a different salesman and I purchased a beautiful strong running 2014 Ford Taurus After being treated rudely and harassed by David Flores i dealt with a different salesman and I purchased a beautiful strong running 2014 Ford Taurus in June for my gift to me for fathers day. It was starting to storm that evening being that the weather was bad the car didn't get detailed I received it as is. I was told to bring it back because everyone was gone home for the day and when I came back they would detail and fill my car up. I was told to bring it with the light on. I attempted several times to cash in on the salesman promise at which it was never fulfilled. Just attempted again Oct.1st when I took a friend of mine to purchase a car from there as well despite the lies. And yet again was given a lame excuse.. That's sad...!! Now I'm being given the run around for the $200 referral. When will the lies end. JUST KNOW I LOVE MY CAR BUT IM DISAPPOINTED WITH THE UNKEPT PROMISES... More

Excellent care and Keeping a Man's Word Don Reid Ford provided exceptional help in my purchase of a used car - a 2008 Lincoln MKZ. My own car was totaled in a crash where I was rear-ended b Don Reid Ford provided exceptional help in my purchase of a used car - a 2008 Lincoln MKZ. My own car was totaled in a crash where I was rear-ended by a truck. It was a 2007 MKZ and I wanted the same product, an MKZ. I followed up on about a dozen leads found on the Internet from other dealers only to find that the listed price didn't include their very large dealer fee, or they wanted to suggest a different car. So I kept looking and found the ad from Don Reid and called. The salesman I got is truly. a gem named Captain Dave Rogers, and if you want great treatment ask for him. "Captain Dave" invited me to visit that same day, which is what I wanted. When I got there the listed car was already brought up and waiting out front for me. I knew what I wanted and he had the right vehicle for me. We sat down after the test drive and negotiated a deal with a very fair dealer fee. Captain Dave was very thorough in explaining the documents and helped arrange an auto loan through their finance manager. Everything went smoothly and he made sure the service department took care of a mechanical issue I had noticed. I returned when he told me and everything was exactly as he had promised. I felt Captain Dave and the staff at Don Reid Ford are honest and fair and were focused on providing me the absolute best customer service. I recommend them to my friends and you. . More