Peacock Ford

The most important aspect of dealing with a car dealership is customer service and at this dealership there's a lack thereof, especially when your purchasing out of state. I've always had a negativ dealership is customer service and at this dealership there's a lack thereof, especially when your purchasing out of state. I've always had a negative view of dealerships because most won't give you the time of day if your a young buyer and/or a first-time buyer; salesmen can be condescending and rude but I decided to give this dealership a chance very nervously, considering I live out of state and would be conducting all of the business over the phone and electronically. To make a long story short, the staff at this dealership have awful communication and if your not a celebrity or someone well known then you don't matter. They get your money and that's all they're adept at communicating; I wonder if I'd purchased a more expensive vehicle, would my service have been different? You'll have to continue to call and chase them down for information and they're full of empty promises of a call back, God forbid you need delivery, it'll never happen! I'm never one to ward people away from businesses but this one I'm definitely staying away from in the future. More

Jeff is a great service advisor to work with. He does a great job and is easy to work with. He always is fair and explains everything. great job and is easy to work with. He always is fair and explains everything. More

I was very pleased with how fast and please they was in helping me choose a car ,even do it wasn't a new car Wade that works at Peacock ford on 1792 in Orange Ave. is a great employee and person to deal wi helping me choose a car ,even do it wasn't a new car Wade that works at Peacock ford on 1792 in Orange Ave. is a great employee and person to deal with. He went over and beyond to help me out,I will never forget how such a nice person he is. More

Very responsive and friendly staff. Glad to feel the job was done right! We’re from out of town so getting the car back and ready for the return trip was very important. was done right! We’re from out of town so getting the car back and ready for the return trip was very important. More

Very helpful people and very patient and informative. I definitely will come back and refer more people. I would recommend my friends and family to come to the dealer. definitely will come back and refer more people. I would recommend my friends and family to come to the dealer. More

The newly remodeled Peacock Ford looks great and clean. My recent service was organized with Jeff and he was courteous, efficient, and helpful. Great service! My recent service was organized with Jeff and he was courteous, efficient, and helpful. Great service! More

I was greeted upon arrival, customer service was excellent and my truck was ready as promised. Definitely will return for future Maintenance for my 2018 F-250 Thanks to Joe! excellent and my truck was ready as promised. Definitely will return for future Maintenance for my 2018 F-250 Thanks to Joe! More

Peacock Ford is top notch. I’ve dealt primarily with the Service Department and the are top notch; Appointments are always on time, minimal wait times whilst service is performed, and they get the job do Service Department and the are top notch; Appointments are always on time, minimal wait times whilst service is performed, and they get the job done right the first time. I have been fully satisfied with Peacock Ford. Service Advisor Jeff Rudz always does a great job. More

Sorry,..accidentally deleted my first attempt at a response. From the first moment I called to schedule a appointment in response to a recall letter, I spoke with a pleasant lady named Serena. She i response. From the first moment I called to schedule a appointment in response to a recall letter, I spoke with a pleasant lady named Serena. She immediately transferred me to Service to set a date and time for the appointment. I was introduced to a Service Advisor named Tom Milburn, who was incredibly informative and courteous. He kept me informed every step of the way and made a recommendation for future service on my brakes. I am a huge fan of Kisselback Ford but I decided to try Peacock due to how close it is to my home. My experience with your service department was very good. Thanks, More

I took my truck in to have the transmission reset. Lyman made the appointment and service quick and easy and was very responsive to all my questions. I’m very pleased. made the appointment and service quick and easy and was very responsive to all my questions. I’m very pleased. More