Payne Mission Volkswagen Mitsubishi

Customer service in the service department sucks I chose to give this one star because I could not give it less the service department needs new management ASAP The worst customer service I’ve eve I chose to give this one star because I could not give it less the service department needs new management ASAP The worst customer service I’ve ever received while at a Volkswagen dealership More

Facilities co-signed fraud Had never been to this dealership and they checked my credit and included me as a cosigner on a loan. I'd day avoid this dealership! Had never been to this dealership and they checked my credit and included me as a cosigner on a loan. I'd day avoid this dealership! More

Fast and great service My battery was giving out so I arrived just before closing and they got my battery changed out within an hour, and i was back on the road! My battery was giving out so I arrived just before closing and they got my battery changed out within an hour, and i was back on the road! More

AMAZING and fast service! Mr. David Ortiz was extremely helpful in a way that wasn’t pushy. He really pushed to get at the price I could afford and went above and beyond to mak Mr. David Ortiz was extremely helpful in a way that wasn’t pushy. He really pushed to get at the price I could afford and went above and beyond to make me a great offer on a great vehicle. I had been car shopping for a week and David from Payne Mission sealed the deal! Thank you! More

Awesome! Eli over at Payne Mission did an excellent job at getting me into a brand new Passat at the monthly payment I wanted. I was upside down in my trade bu Eli over at Payne Mission did an excellent job at getting me into a brand new Passat at the monthly payment I wanted. I was upside down in my trade but the team worked well in getting me to a comfortable payment. I look forward to enjoying my Passat! More

Excellent Everything was excellent, everyone is extra friendly and our seller is awesome, Eliazar “Eli” Salazar. He was very helpful and very nice and made sure Everything was excellent, everyone is extra friendly and our seller is awesome, Eliazar “Eli” Salazar. He was very helpful and very nice and made sure our experience was excellent. More

Service department My wife and her sister took here 2015 mirage in for an oil change . In which they were told everyone was at lunch which is fine .They told them to com My wife and her sister took here 2015 mirage in for an oil change . In which they were told everyone was at lunch which is fine .They told them to come back in 1 hour she did at 1:15 pm then they told here everyone is at lunch from 1-2 pm and come back after that.My question is whats tour problem and whos running the dept. I am a mechanic my self. Get your act together next time i buy a new car which is next year ill go to a Ford dealer not owned or associated with the PAYNE group. More

Horrible Called the day before, was told no appointment necessary. Bring car in at whatever time and it will be ready in an hour. Took car in for oil change an Called the day before, was told no appointment necessary. Bring car in at whatever time and it will be ready in an hour. Took car in for oil change and 10,000 mile inspection next day (my day off). Was advised that car would not be ready in an hour but would be ready by 6 because they close at 7. They never called. When I called around 6:30 I was advised vehicle would not be ready till sometime tomorrow and everybody was "gone". I was left without a vehicle, no way to take kids to school or get to work. They should have called and let me know car would not be ready before they all left at 5 so I could either pick it up or make arrangent for transportation to school and work. Nobody would talk to me. They even said there was no managers or supervisors and wouldn't even give me a name of who I could speak with tomorrow. I will take my business back to SA or Corpus Christi where staff is reliable and accessible and comunication is not an issue. More

Beware of dealership Dealership sucks. They don't know how to run a business. Stay away from them. They will tell you something and do it differently, beware! Dealership sucks. They don't know how to run a business. Stay away from them. They will tell you something and do it differently, beware! More

Service department saturated, they does not help. Never again! They could not reprogram my key in Brownsville and they refuse service in Mission store. Expensive parts. again! They could not reprogram my key in Brownsville and they refuse service in Mission store. Expensive parts. More