Pauly Toyota

We recently went to Pauly Toyota after visitng Elgin Toyota. I need to start with what a difference right from the beginning. I will also rate Elgin a 1 for their lies. Pauly Toyota was straight forward Toyota. I need to start with what a difference right from the beginning. I will also rate Elgin a 1 for their lies. Pauly Toyota was straight forward, easy to deal with, gave us a simple negotiation on both the purchase of our new Camry and our trade in. We live local to Pauly Toyota but due toa price from Elgin Toyota whic turned out to be a lie in every sense of the word we went to Pauly Toyota. I had a great conversation with the sales manager Jim Bechtold before we went to Elgin. I was trying to get him to match their price. He respectfully explained what they were doing and how they got to their number. Everything he stated was true, right down to the way they changed the price when we got to Elgin. Seemed their game at Elgin is to lie to get you in and than to push until you say yes. Needless to say we left immediately and ended up back at Pauly Toyota, which is where we should have gone originally. The old adage if it seems to good to be true it is. Funny how I forgot that and when Elgin was 1000's less than the other 3 quotes I got, Pauly Toyota was second best by far, I needed to be shown again why it would be to ggod to be true. Upon arriving at Pauly Toyota I was greeted immediately by Sam Ahmed who introduced my to Jim the sales manager. I wanted to explain to Jim everything he told me was correct and that I wanted an easy deal, especially after the experience I just had. He assured me we would have no games and it would be the easiest car deal of my life. The price of the Camry was already set and Pauly made no tries or attempts to change it, as Elgin said they would. Elgin said all dealers play that game. I'm here to tell you Pauly doesn't. Anyhow Sam was great and got everything rolling along. However we needed to come back on Friday and Sam was off on Friday, he was willing to come in for us but we insisted he not do that. So he introduced us to his partner Jimyy Kieras. Jimmy did the favor of helping Sam out on his day off by finishing everything up for him on Friday. WOW!!! What a concept in sales to have someone who works with you so when your not available they can jump right in to help out. Seems to be the opposite experiences I have had at other dealers when the salesperson was worried about their commission and not me. Here they were worried more about me and my experience than the money, what a nice surprise. Jimyy got us into finance where Art Blaese did our paperwork. What a great experience there too. He went through everything with us, halped us understand why an extended warranty was a good idea and how it would fit into our payments. Plus it was in their at 0% just like the car. So after we finished our paperwork Jimmy spent over an hour going through the vehicle with us. He set up our bluetooth and made sure we understood everything there was to understand about the car. I can't say enough about the whole experience. From my first contact with Jim Bechtold the sales manager who was so willing to explain how this business has gotten tougher by dealers using rebates to quote a price, and the fact that most people will never be eligible for such rebates. Next he explained how they all pay the same for the cars and can all in the end do the same number and just wanted me to think about the fact that they were so much lower than everyone else, and that should be my red flag. He was right and I was wrong, but I had to go be tortured to realize it. It was a pleasure to deal with someone who in the end understood why I had to go to Elgin at such a different number and just asked me for one thing, to leave when the number changes. I did and that was easy. The problem is most people don't. When I met Jim and we got to talk face to face he explained how that most people end up going to the dealer who lies and do business with them. The funny thing is the business at the number that the honest dealer gave them. I can see why you would do that, especially since the dealer explains they were lieing also. Well Pauly didn't lie. I hope in the end if one other person goes to Pauly than I helped them get a better deal and a more pleasant experience. If there is any final point I would like to make it's Pauly handled everything professionally, from beginning to the end. I'm a Pauly customer for life. More

Mike and Charles couldn't have been more friendly or helpful. They gave me a great price on a new 2012 Camry Hybrid. They got us the exact car we wanted and they got the deal done in one day. Charles helpful. They gave me a great price on a new 2012 Camry Hybrid. They got us the exact car we wanted and they got the deal done in one day. Charles stayed late to show us the new features on the car. Thanks to both of them! More

I was quoted $500 in April by Barry who is a great guy, for both front & rear brakes on my 06 Sienna w/60K miles on it in April 2012----400 miles and 2 months later today June 4th, I brought it in and Just for both front & rear brakes on my 06 Sienna w/60K miles on it in April 2012----400 miles and 2 months later today June 4th, I brought it in and Justin told me, Yup $500, I'll call you when it is ready. 2 hours later I am called by Justin and told I must replace the rotors also on a car w/60K miles on it. A certified brake technician who inspected the brakes in April and told Barry the pads were worn very close to gone, so I did not drive it much. I even asked Barry about the $500 dollar price and he said that was accurate---no surprises !! At the same time the "Certified Toyota Brake Technician" who determined the pads were bad had to see the condition of the front side of the rotors. The issue was not with the front surface, but with the back surface which, according to Paul LaRose, can't be seen from the front. High school auto shop kids know that to do a complete inspection of the brake pads and rotors, you use a technicians mirror to see the back side and report the condition of the rotors also, after all it IS part of the brake system. This inspection was done by a "Certified Toyota Brake Technician" in April. The pads DID NOT score the rotors yet and I have the rotors in question that have more than enough metal to be refaced, but Justin insisted that I replace the rotors (I have that on my answering machine) which brought the total bill up to $1011.00 dollars. This is the good old "bait and switch" if I ever saw it as those rotors can probably be cut and still be within specifications, close, but within specs. I am going to send a similar letter to the local television news stations, newspapers and to the consumer fraud division of the Attorney generals office as this is deceptive practice in it's purest form. So other reviewers will tell how wonderful their waiting room is and blah,blah,blah. All I can say about that is there are some really poor consumers out there who are enjoying some very expensive coffee and pretzels and not aware as to just how they are being fooled by Pauly Toyota in Crystal Lake, Ill. More

All the dealer's staff personnel are friendly and helpful. They are considerate of each customer/prospect and will offer assistance in a friendly and non-pressurized manner. They are all knowledgea helpful. They are considerate of each customer/prospect and will offer assistance in a friendly and non-pressurized manner. They are all knowledgeable, helpful, and professional. More

We have used this dealership for over a decade on our 2000 Avalon and purchsed a new Sequoia recently. Paul LeRose was our sales associate. We greatly appreciated his candor, knowledge of the automob 2000 Avalon and purchsed a new Sequoia recently. Paul LeRose was our sales associate. We greatly appreciated his candor, knowledge of the automobile, financing options, AND willingness to match the best price we could obtain elsewhere. Would highly recommend Pauly and Paul. More

From the moment we stepped into Pauly Toyota we felt like we were being ignored. Apparently they do not need to sell cars there as it took at least 15 minutes to get someone to help us and they were not bus we were being ignored. Apparently they do not need to sell cars there as it took at least 15 minutes to get someone to help us and they were not busy AT ALL. Finally, a salesman by the name of Paul LeRose assisted us. Mr. LeRose turned out to be the typical high pressure "how quick can we make this deal happen", kind of salesman. After low-balling us on our trade he made several comments that made my wife and I very uncomfortable. We chose to leave and take our business elsewhere and I'm so glad that we did. Even after we told Mr. LeRose not to contact us anymore he kept calling, sending texts, and sending e-mails as well as leaving an extremely rude voicemail on my phone. This was not professional at all and that kind of behavior is reprehensible. My advice...stay away from Pauly Toyota and Paul LeRose altogether!! This experience is why we are leaving the rating that we are. More

HORRIBLE dealership! Purchased a Jeep Wrangler that seemed to be in good condition and as soon as the papers were signed and I got the jeep up to highway speed, it started pulling horribly to the right seemed to be in good condition and as soon as the papers were signed and I got the jeep up to highway speed, it started pulling horribly to the right. You could tell they hadnt even done an alignment on it. He guaranteed it was a great vehicle so i declined the extended warranty. A week after i had the jeep, the heat quit working and when the first rainfall had come, it leaked all through the seals and the inside of the jeep was SOAKED. After the first week everything started going bad, so now it sits in the driveway and collects dust. I called them and talk to them about what was going on and emailed them, left voicemails.... finally heard back over a month later and they told me that everything that was wrong with the vehicle still made it driveable and i purchased a used vehicled no matter if it cost $17,000 and im SOL and they will not do anything for me. He was extremely rude to my wife and I and I would like to personally shove the jeep right up Paulys A$$. DO NOT recommend them to ANYONE. WORST service IMAGINABLE! Anyone want to buy a lifted Jeep Wrangler????? More

They sold us a car in 2007 and claimed it had no damage. We just got a CarFax report when we tried to get it appraised for a trade in and found out it had structural frame damage from a 06 accident. We hav We just got a CarFax report when we tried to get it appraised for a trade in and found out it had structural frame damage from a 06 accident. We have attempted to contact Pauly to discuss this matter and 2 weeks of calling and leaving message they have never bothered to call us back. We have always had weird problems with the car, doors not closing, brake going quickly, joints wearing out but never did they disclose that it was caused by the frame being damaged. We bought a mini van and having been driving our kids around in this classified as unsafe care for almost 4 years. More

i found a used car on the internet that they were selling. I e-mailed them and asked if they still had the car. I never got a response of any kind from them, I guess they don't need the business so I selling. I e-mailed them and asked if they still had the car. I never got a response of any kind from them, I guess they don't need the business so I went to someone who wanted to sell me a car. More

I went to pauly Toyota looking to get a price on a new sequoia. I wasn't really planning on buying that day but I was so impressed with the dealership and the price I decided I couldn't pass up the deal. sequoia. I wasn't really planning on buying that day but I was so impressed with the dealership and the price I decided I couldn't pass up the deal. The entire experience was wonderful and probably my best ever at a dealership. I will recommend them to anyone looking for a toyota. More