Pauly Toyota
Crystal Lake, IL
Filter Reviews by Keyword
By Type
Showing 153 reviews
I should have read the reviews before I interacted with this dealership. Communication on purchase of a 2006 Toyota Sienna, was poor at best with Paul LeRose. He is a very poor communicator. I was ready this dealership. Communication on purchase of a 2006 Toyota Sienna, was poor at best with Paul LeRose. He is a very poor communicator. I was ready to leave from home to purchase this vehicle this morning after two weeks of interaction with him, thank God I did call, since we were 2 1/2 hours away. They sold the car as I called. He told me yesterday, he would call me back in 20 minutes, I waited all afternoon and he kept giving me the excuse that the used car manager was talking to some people from Toyota and he couldn't talk to him about my question. He is a terrible salesman to deal with. Now I wouldn't believe anything he said about anything! including the vehicle that I was sold on!!!! More
We bought a used Sienna here in 2024. We got what we wanted; the representative did his best to find the best option for us. The price was reasonable; the car was well-prepared, cleaned, We got what we wanted; the representative did his best to find the best option for us. The price was reasonable; the car was well-prepared, cleaned, and checked. We recommend this dealership and likely will buy more cars here. More
Recently bought a 2024 Rav4 Hybrid from Pauly and it was the easiest car buying process I've ever experienced. Bob Langenberg is like your friendly neighbor who goes out of his way to help you out. There wa the easiest car buying process I've ever experienced. Bob Langenberg is like your friendly neighbor who goes out of his way to help you out. There was no pressure, no upselling, no "I have to check with the sales manager theatrics." The entire process was straight forward and I could not be happier with the purchase. More
I had a fantastic experience at Pauly Toyota while purchasing a used Toyota Camry with my mom. We visited early on a Thursday and were assisted by Bob, a transparent and friendly salesman who uses a 4 purchasing a used Toyota Camry with my mom. We visited early on a Thursday and were assisted by Bob, a transparent and friendly salesman who uses a 42" TV so customers can easily see all the details. The final price matched the online finance calculator, ensuring no surprises. Overall, a highly recommendable dealership for anyone interested in a Toyota. Make sure to ask for Bob—you won't be disappointed! More
Bob and Jeff at Pauly Toyota truly went above and beyond to ensure an exceptional car-buying experience. What stood out the most was their fairness; they were transparent about pricing and ensured there we to ensure an exceptional car-buying experience. What stood out the most was their fairness; they were transparent about pricing and ensured there were no hidden fees or surprises. Their attentiveness throughout the process, promptly addressing any questions or concerns, made me feel valued as a customer. I highly recommend Bob and Jeff at Pauly Toyota for their professionalism, fairness, and attentive service. More
I bought a used RAV4 this week and had a great experience. I worked with Bob Langenberg and he was GREAT! He called me to follow up to see how I like the car and to see if I had questions. I got a experience. I worked with Bob Langenberg and he was GREAT! He called me to follow up to see how I like the car and to see if I had questions. I got a good deal and I was treated well. Go see Bob if you want a used car!! More
I was not looking forward to the car buying process but our salesman Bob Langenberg was great! He is friendly, positive, knowledgeable and not the stereotypical car salesman at all. I would definitely work our salesman Bob Langenberg was great! He is friendly, positive, knowledgeable and not the stereotypical car salesman at all. I would definitely work with him again and not hesitate to refer friends or family to him. In finance Victor was equally great explaining the warranty options with no pressure to buy anything we didn’t want. My car buying expectations were far exceeded. If you are looking to buy a car make an appointment at Pauly to talk to Bob. More
Bob Langenburg and Jeff Balcer made the car buying process easy. They are true to their word about not charging over MSRP and did not pressure me into buy any additional packages or warranties that I process easy. They are true to their word about not charging over MSRP and did not pressure me into buy any additional packages or warranties that I declined. They also worked to make sure I was getting the best rate! Highly recommend them for your car buying process, worth the drive from Chicago. More
Just last week I was involved in two car accidents in 5 days so my car was in bad shape. I called Bob Langenberg of Pauly Toyota to see if he could get me into a Toyota Rav 4. Bob searched his inventory an days so my car was in bad shape. I called Bob Langenberg of Pauly Toyota to see if he could get me into a Toyota Rav 4. Bob searched his inventory and was able to get me a Rav 4 to purchase the very next day. Bob was so helpful in picking the right car in addition to easing my stress from being hit twice in the last week. I would highly recommend Bob to anybody looking to buy a new car as his customer service skills are outstanding. More