Paulding Chrysler Dodge Jeep Ram - Service Center

Crappy people Will never go back. No knowledge of warranty and what could be done. Blamed me for an issues just so they didn’t have to fix it. John recommending I g Will never go back. No knowledge of warranty and what could be done. Blamed me for an issues just so they didn’t have to fix it. John recommending I go to a place and get it repaired for under $100. Donna never called my extended warranty company although I provided the info. And Bill never acknowledged what my concerns were However he did tell me prices and other things that could get fixed. Excuses, excuses excuses....... HATE THIS PLACE ONLY REASON FOR TGE ONE STAR IS ITS THE ONLY WAY TO SUBMIT THIS..... My response to John L...... it my decision to take my car where I want. If replacing the entire exhaust system is what I want then that’s is what should have been done instead suggesting a quick fix...... Again outside of the manufacture warranty I still gave Donna my extended warranty information which she FAILED to contact. If my quick fix is $100 I’d rather pay my $100 deductible and get the entire thing replaced if my warranty covers the ENTIRE system-meaning one less thing I have to worry about because it’s new. Again all avenues were not looked into because y’all clearly just did not want to do the work . And you are absolutely right y’all are in the people business, BUT THE PEOPLE BUSINESS IS NOT FOR SOME OF YOU PEOPLE! You John need to be retrained and definitely don’t need to be training people, especially after justifying a situation where all options were not weighed. There are people who want to help and people who are just seeking a profit!!!! . A Dodge service manager in a totally different state was willing to assist and offered me to drive all the way back there to provide the help that you people could have provided but instead you turned away all sources of guaranteed money. I’m thinking well no need to drive hours away if that location out of state can do it you can too at the same time I am advised by 2 different managers at 2 different locations y’all have strings you can pull but you just wanted to be an xxx over being 38 miles over not to mention you said it cost the shop money to help out.......Sound very foolish to me - clearly no money is better than some money to you!!! Tootles More

Issues in past. But last experience was good Had issues in past with service dept. looks like y’all may have turned things around. I’ll give y’all another shot and see how it goes Had issues in past with service dept. looks like y’all may have turned things around. I’ll give y’all another shot and see how it goes More

Great service Overall a pleasant experience. Definitely recommend going here for service.got great informative and did not have to wait long for the work to finish Overall a pleasant experience. Definitely recommend going here for service.got great informative and did not have to wait long for the work to finish More

Very helpful, and professional! I went in to have break service, but to my surprise!,my service Advisor Fadil, informed me that my brakes are in good condition, and I appreciate tha I went in to have break service, but to my surprise!,my service Advisor Fadil, informed me that my brakes are in good condition, and I appreciate that he didn't try to sell me, any other unnecessary services! Fadil is a one in my book!!!Sincerely, Rosa. More

Was told only a hour and after a 2 hours I asked was it tea After 2 hours I asked if it was ready and was told it was not started no one kept me up today I was there at 9AM and did not get out there until almo After 2 hours I asked if it was ready and was told it was not started no one kept me up today I was there at 9AM and did not get out there until almost 12:30 More

Very satisfied Great. The facility is so nice and everyone there very professional. We were customers with 2 jeeps at the old place for several years but love th Great. The facility is so nice and everyone there very professional. We were customers with 2 jeeps at the old place for several years but love the new place More

Ram srrvice Fidal was polite and professional and specified only work that was needed. Also had several recall items fixed. I will use this service center again Fidal was polite and professional and specified only work that was needed. Also had several recall items fixed. I will use this service center again More

Great service Always have a Pleasant experience. Always updated on repairs and cost. Can always count on service department to get the job done. We’ll be back. Always have a Pleasant experience. Always updated on repairs and cost. Can always count on service department to get the job done. We’ll be back. More

Work was completed on time as promised. Turned my truck in to have some recalls applied. The work was started and completed as promised. The facility is great with a nice customer waiting a Turned my truck in to have some recalls applied. The work was started and completed as promised. The facility is great with a nice customer waiting area. More

Excellent Service I am impressed with Paulding Service Center. The staff is always friendly and on top of their commitments. Stafan is very helpful and professional. I am impressed with Paulding Service Center. The staff is always friendly and on top of their commitments. Stafan is very helpful and professional. Thanks a happy customer. More