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Paulding Chrysler Dodge Jeep Ram - Service Center
Dallas, GA
1,919 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,919 Reviews of Paulding Chrysler Dodge Jeep Ram - Service Center
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April 20, 2019
Great service Not everything went smooth with my service experience, through no fault of the service department, but the service professionals I worked with were to Not everything went smooth with my service experience, through no fault of the service department, but the service professionals I worked with were top notch. They were friendly, professional, and kept me in the loop every step of the way! More
by KHAZ87
Verified CustomerEmployees Worked With
Trisha, John Lloret
April 20, 2019
Recall issues Got. notice of three different recalls. I easily made an appointment, was assigned to Sean who met me when I pulled up. I was told it would be about 9 Got. notice of three different recalls. I easily made an appointment, was assigned to Sean who met me when I pulled up. I was told it would be about 90 minutes and I was back on the road within an hour. Extremely pleased with everything. More
by BillC
Employees Worked With
Sean Anthoney
April 19, 2019
They installed leather in my new cherokee very accommodating working out a day & time to have leather installed, even gave me a loaner car to use & finished product looks amazing! Great experi very accommodating working out a day & time to have leather installed, even gave me a loaner car to use & finished product looks amazing! Great experience More
by msrealtormom3
Employees Worked With
April 18, 2019
Service center review Stephan Forsyth is my representative. He makes appointments without actually talking to me. He never calls when my parts are back. My parts were actua Stephan Forsyth is my representative. He makes appointments without actually talking to me. He never calls when my parts are back. My parts were actually sent back because he never called to say they were there. I took my car to the service center at 9am. Stephan has told me that it was a 2-3 hr job. He never called when the car was ready. When I called, the operator said the service center was closed. I was highly pissed because my children and I were stranded. Luckily, Stephan was still there. He then told me that my car wasn’t ready. After he realized how angry I was, he checked and found out that the car was ready hours earlier. When I got there to get the car, the receptionist tells me that the service department is closed and that I would have to get my car tomorrow. After I told her that I had spoken to Stephan, she still said the center was closed. I had to get an attitude for her to actually leave her space to get Stephan. When I was sitting in Stephan’s office waiting on my car, he then sent me a text message to say that my car was ready. Customer service SUCKS!!!!! More
by rockic1016
Employees Worked With
Stephan Forsyth p
April 17, 2019
Very poor I brought my Jeep for a recall issue. I made the appointment a month in advance. They did not start looking at my car until 4:30 pm despite the fact t I brought my Jeep for a recall issue. I made the appointment a month in advance. They did not start looking at my car until 4:30 pm despite the fact that I had left the car the night before so it would be ready as soon as the technicians arrived. Had I not complained, they were going to ask me to keep the car another day. Worse, the first words spoken to me at 4:30 were, “You need to replace your rear brakes,” which was not true, I just had them checked at Pep Boys. I needed them to look at the rear ABS sensor as well, they told me it needed to be replaced and the charge would be over $300. I was able to buy the part on Amazon for $14 and install it in 30 minutes. I left feeling that I would be ripped off and taken advantage of it I return to their service department. More
by JOYCATHLEEN
Employees Worked With
. .
April 15, 2019
It was good service. We were happy with Fadil willingness to help us with the service order. He made the effort and went above and beyond to research the best option for o We were happy with Fadil willingness to help us with the service order. He made the effort and went above and beyond to research the best option for our repairs via warranty and history of the vehicle. Fadil was professional and gave details of the work in progress. Thank you! More
by pssoledadp
Employees Worked With
Tommy
April 14, 2019
Successful AC repair Work was completed in a day. AC is like brand new. Never needed any work done before, but we were pleasantly surprised. The only thing we wish was tha Work was completed in a day. AC is like brand new. Never needed any work done before, but we were pleasantly surprised. The only thing we wish was that there had been a loaner car available. More
by laster73
Employees Worked With
. .
April 14, 2019
Recall service Excellent handling by service. Friendly and communicated time required to complete service. Provided transportation back and forth while service was b Excellent handling by service. Friendly and communicated time required to complete service. Provided transportation back and forth while service was being completed. Tiffanie has a great disposition for working with customer. More
by harold_winters
Employees Worked With
Tiffanie Kenny
April 14, 2019
Oil Change / Tire Rotation Tommy Wallis was very professional in assisting me, and updating me as the service was performed. He also provided a thorough explanation of service Tommy Wallis was very professional in assisting me, and updating me as the service was performed. He also provided a thorough explanation of service which us recommended for my upcoming mileage appointment. More
by burkegreg55
Employees Worked With
Tommy Wallis
April 14, 2019
Easy to work with Great service, great customer service and will be back with my other vehicles. This does not need 25 words to complete a survey. You would get more su Great service, great customer service and will be back with my other vehicles. This does not need 25 words to complete a survey. You would get more survey if they didn’t have to write a novel More
by dag2323
Employees Worked With
Donna?
