Paulding Chrysler Dodge Jeep Ram - Service Center

Fast and Great service Could not be happier with the service I received. I dropped my truck off expecting for it to stay most of the day. Went and got breakfast and when I w Could not be happier with the service I received. I dropped my truck off expecting for it to stay most of the day. Went and got breakfast and when I was done they called to say it was ready. I now had my whole day free. Service was fast. Keep up the great work!! More

Exceptional service Fadil was exceptional! We bought our car in for issues we were having with our vehicle. It was quickly determined that is was a transmission issue. Fa Fadil was exceptional! We bought our car in for issues we were having with our vehicle. It was quickly determined that is was a transmission issue. Fadil was patient, diligent, thorough and transparent. He explained the entire process with us, kept us informed on time frames and pricing, all while having the best customer service. We are typically skeptical of car repair reps but our experience with Fadil has been exceptional. Speaking now as a past Regional Manager of another company, I can honestly say that Fadil exemplifies everything that my employees were trained to be. The difference is, Fadil doesn't seemed to be trained to do this, he seems like a natural- this is rare! Paulding Chrysler Dodge Jeep Ram, I think you've found a winner! Thank you for everything, Fadil. You have gained a customer! More

Excellent experience! Fadil couldn’t have been more helpful in his customer service. His honesty and personable traits made the service experience positive. I will defini Fadil couldn’t have been more helpful in his customer service. His honesty and personable traits made the service experience positive. I will definitely recommend your dealership in the future. More

Fadil is the only guy to see! I had a previous bad experience here but Fadil made that right and he was awesome in my most recent visit. If not for him I would not have returned. H I had a previous bad experience here but Fadil made that right and he was awesome in my most recent visit. If not for him I would not have returned. He made my experience and he is the best guy in the building in my opinion. More

Service and 2 recalls I was very satisfied with the level of service, and I was even given a courtesy car. But, once I got my car back, my seatbelt was messed up. Now, I ha I was very satisfied with the level of service, and I was even given a courtesy car. But, once I got my car back, my seatbelt was messed up. Now, I have to come and sit there for them to fix this issue that wasn’t messed up prior to my visit. More

Great service You can get in and out in a jiffy fast service friendly people i would only want my Ram serviced here the owner is nice and friendly this by far the d You can get in and out in a jiffy fast service friendly people i would only want my Ram serviced here the owner is nice and friendly this by far the dealership i no More

Excellent service men and quick service The service men were quick, knowledgeable, and kind. They took care of me and showed me the amazing waiting area. My car was taken very well care of. The service men were quick, knowledgeable, and kind. They took care of me and showed me the amazing waiting area. My car was taken very well care of. More

Frustrating I purchased my 2018 RAM on 5/30/2018 and made it know that my back sliding window had issues. I brought my truck in several time for that issue along I purchased my 2018 RAM on 5/30/2018 and made it know that my back sliding window had issues. I brought my truck in several time for that issue along with correcting some other things. I was assigned to a Service Counselor and she never called me back about the window after, supposedly, taking the photos and ordering the parts. Again she never called me back. I finally come back in for another issue and to state the window needs to be taken care of again. I am happy I was assigned to Tricia after stating I refused to go with the other lady again. Tricia did a really good job getting everything taken care of to include the missing foam cup holder for the driver's side of my truck (I never had one on the driver's side). Tricia even had to call and inform me that she had to get an approval for the glass because the warranty on glass is 12 months when I clearly had taken my truck back prior to 3 months for service. She had to be apologetic due to someone else's lack of care. Well the real issue is here... I picked up my truck after this last service and I was in a rush to get back to my desk. I received my keys jumped in my truck, in the shade in the service bay, and couldn't go anywhere because my seat was not where I left it. I adjusted my seat, which took me the whole way home (10+ miles) to get corrected, away to home I went. Once home I ran in the house to work for the day. At lunch I went outside to see my truck covered in mud! Red MUD! When I text back photos of my truck I was told "We have red mud in the parking lot".... I have never seen red mud in the New building's parking lot. I am at a loss for words with how I have been treated. RAM Trucks aren't cheap and I went over $40K to find out 1 year later the same dealer who woooo'd me, now cares nothing about me. When I prepare to purchase my next RAM I'll drive back to Florida and somewhere else in the greater ATL area for service on my truck. I made a complaint on Facebook on 6/21 and I received a message today asking me to call Danny Pompa to schedule a detail of my truck... Would you take time out of your busy day to take your truck back to someone who has shown you how they really feel about you? More

Friendly and helpful Came into the dealership as a walk in oil change. Customer service was great. Tommy gave me information on my ouk change plan and helped me set up my Came into the dealership as a walk in oil change. Customer service was great. Tommy gave me information on my ouk change plan and helped me set up my next appointment. More

Very happy I have been very happy with my service at the service center. My advisor was very friendly & helpful! I was in & out in a timely manner. I'll definite I have been very happy with my service at the service center. My advisor was very friendly & helpful! I was in & out in a timely manner. I'll definitely be back! More