Paul Thigpen Ford of Waynesboro

Jasmine Haulk was amazing I would give her a perfect 10/10. She had excellent customer service and went above & beyond to make sure that all my needs were met during my SUV purchase. She hit all the mar 10/10. She had excellent customer service and went above & beyond to make sure that all my needs were met during my SUV purchase. She hit all the marks as a salesperson. I would recommend her to anyone looking to purchase a vehicle from FORD. More

Had a truck delivered to my house after purchase. It arrived with broken winshield. After salesman told me it wasn’t broken when they left the dealership. I asked how they were going to fix it. They It arrived with broken winshield. After salesman told me it wasn’t broken when they left the dealership. I asked how they were going to fix it. They told me to file a claim against my insurance. Not good business. Will not do any business with them in the future. More

They are very nice and they will make sure you get in something nice to ride I something nice to ride I More

Sammy is absolutely amazing. He always goes above & beyond to make sure that the suv I got would hit all the marks. He always goes above & beyond to make sure that the suv I got would hit all the marks. More

I was sold 2014 Ford focus titanium. It was late at night and I didn't have time before closing to do a close inspection. After buying the car I did an inspection. The first was the in c It was late at night and I didn't have time before closing to do a close inspection. After buying the car I did an inspection. The first was the in cabin air filter, I changed it out and it was so dirty the entire thing was covered in yellow/brown/tan looking fine particles that where caked on. I checked with Mary blocker and she sent over the paperwork that the maintenance department quickly and it said in the file that they did change that and a lot of other stuff that wasn't done. The ENTIRE maintenance department needs to be retrained and checked behind. The back head rest are all missing. I payed 1k over BEST condition values and the first time I filled up the little filler cap filled out on the pump filler tip. There is a manufacturing error on the fuel door. The bottom left side bends outward because the Ford manufacturing inspections and testing of products has failed due to being cheap. I love ford but the problems with the maintenance department at this location is the worst. They died about a LOY. I have brought the car to the best maintenance department around in Augusta Ga and got an inspection done with all the problems because of the fuel leak the entire system will have to be purged. The rotor's where not new when I got it, if they were there trash. We need higher specs on ALL FORD MANUFACTURING. Communication between locations as well as corporate coming in and doing surprise visits will help greatly. When I connect bluetooth it allows phone and media to connect but one I stop the car, open door and restart the vehicle it only remembers my phone and no media(needs a software update or overhall). In the inside of the car there is no dimmer switch for the instrument panel. I have very bad light sensitivity at times and it would be nice to be able to adjust it like cars should be. Also there is no outside temperature displayed in the car that I can find. KEEP F.O.R.D. STRONG. Sincerely, Thomas Good More

The dealership was amazing! ! They knew what we wanted to do and they did everything they could to help us. In the end we got the trade we wanted and the truck. Everyone was g ! They knew what we wanted to do and they did everything they could to help us. In the end we got the trade we wanted and the truck. Everyone was great who worked with us. Roc was awesome in doing all he could to help us get where we wanted. Definitely recommend him!! More

Steven Crawford was very helpful and patient with me. I came in with not much and left with so much!! Big thanks to Steven!!! I came in with not much and left with so much!! Big thanks to Steven!!! More

This is the worst experience of my life. Purchased a truck on a Friday night. By Sunday morning had a horrible knock. Sent video to manager Kevin ASAP. Took it to my local deal. Needs rods a Purchased a truck on a Friday night. By Sunday morning had a horrible knock. Sent video to manager Kevin ASAP. Took it to my local deal. Needs rods and a cam, or maybe a new motor. Also funny that it was a quart over filled in oil. What happens when you do that you block the positive crankcase ventilation system and thus blow thing like your crank oil seal. Creating more damage and you can blow a motor. Which ended up occurring. They will not accept responsibly for this. Actually no-one wants to talk about this. But i do have this documented from the dealership it is at. The response from Paul Thigpen is it is a used car and as is. You did not get the extended warranty, which would not go into effect for 30 days, so i am beat. They offered ZERO help, accept this shady move. You can purchase the extended warranty now. It will not go into effect for 30 day. Ok great, but i will have to take this to another dealer other than the one who has it torn apart because there is already a service record of the problem before the warranty was in effect. So now i have purchased a $20,000 truck that needs a rebuild in less than 48 hours of purchase and i am stuck with it as these clowns that will not offer any assistance or do anything to make this right other than shady moves like buying a warranty and towing vehicle to another dealer. They are unethical and not trust worthy. So would you want to do business with a company like this. More

Outstanding experience! Mary was amazing.the entire process was smooth as silk. I would definitely agree if you aren’t dealing with Paul you aren’t dealing at all! Mary was amazing.the entire process was smooth as silk. I would definitely agree if you aren’t dealing with Paul you aren’t dealing at all! More

Roc was my salesman and was very knowledgeable and accommodating to my husband and I. He sent great videos and information about the vehicle prior to our appointment which was very helpful. Our buying accommodating to my husband and I. He sent great videos and information about the vehicle prior to our appointment which was very helpful. Our buying experience was seamless to include sales, finance, Dealership management and even the Owner came over to greet us. Great overall experience. More