Paul Thigpen Ford of Waynesboro

The number one priority for the staff MUST be customer satisfaction; not closing the deal or survey ratings. The vehicle I agreed to buy, the one I shook hands with the sales manager (Byron), on 30 Aug 24 satisfaction; not closing the deal or survey ratings. The vehicle I agreed to buy, the one I shook hands with the sales manager (Byron), on 30 Aug 24, was not the one delivered to me on 3 Sep 24. Worse is they didn’t tell me about it. I realized the next day (4 Sep 24) and immediately contacted my sales person. I also spoke to the finance manager who said he would contact the general manager. I showed up at the dealership on 5 Sep to address my concerns and the GM (Kevin) refused to meet with me. The vehicle I agreed to buy had more options and an MSRP of $71+ and Byron and I agreed to a discount of $3k. I put $15k down and received $15k for my trade in. The vehicle I took delivery of has less options and an MSRP of $68,285. So effectively I ended up with less truck for the same price (no $3k discount). I contacted the Paul Thigpen corporate offices on 5 Sep 24 to voice my concerns and a few hours later, Kevin called me. When he finally understood what my issue was, he didn’t apologize for the mix up and refused to renegotiate the price of the vehicle delivered. I asked for a 3-year service contract instead and he agreed to it. I should have been told the vehicle I wanted was not available so I could evaluate my options. Perhaps I would have still chosen the one delivered at discounted price but instead someone else made the decision for me. My trade-in was in great shape, paid for, which meant I did not have to buy a vehicle that day. More

I would never have driven the 45 minutes to the dealership if I didn't think you had the truck I wanted at a price I could afford. Destinea went the extra mile to convince me it would be worth my t dealership if I didn't think you had the truck I wanted at a price I could afford. Destinea went the extra mile to convince me it would be worth my trip. It was! More

The Team was very professional, transparent, save me money, respectful of my time and budget money, respectful of my time and budget More

When I arrived I told my salesman and your Finance manager I did not want gap insurance. They kept me there for an hour or so while they xx with other people. Finally I sat down with the Finance guy manager I did not want gap insurance. They kept me there for an hour or so while they xx with other people. Finally I sat down with the Finance guy. After many times of me saying no gap insurance and them saying they understood. The morning I read my paperwork and found gap. They both lied to me. I will not recommend this dealership nor send anyone there More

The staff was very helpful and I was satisfied with the service. They did a good job making me feel comfortable. service. They did a good job making me feel comfortable. More

Julia was very helpful in me purchasing my automobile! I would highly recommend her in purchasing a vehicle. I would highly recommend her in purchasing a vehicle. More

Salesman Wayne Nash was great salesman but the dealership has been really slow about getting my windshield replaced that we agreed upon that they are going to fix has been really slow about getting my windshield replaced that we agreed upon that they are going to fix More

Anthony Miller is a Great Dealer ! !!! Still to this day call him for advice.. Which his dealership was a little closer. But i know he will always pick his phone up.. !!! Still to this day call him for advice.. Which his dealership was a little closer. But i know he will always pick his phone up.. More

Nick was very professional and helpful. A great experience, would recommend him to anyone looking for a vehicle A great experience, would recommend him to anyone looking for a vehicle More

Everyone was pleasant from the moment we walked in. Willing to help with all of our questions. Willing to help with all of our questions. More