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Paul Thigpen Ford of Waynesboro
Waynesboro, GA
619 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 619 reviews
April 13, 2025
I have a government law suite against this company for senior abuse. They have had 5 managers in the last year. They sold me a Mercedes with bad tires and a bad battery verified by the Mercedes company an senior abuse. They have had 5 managers in the last year. They sold me a Mercedes with bad tires and a bad battery verified by the Mercedes company and sold me a maintance contract and then told me they can't work on in Mercedes and won't give the money back to me. Then they told me they would get me in another car and lied and I went in and they said no. Since then they have called and false advertised nothing down and we can get you in a car and it's false advertisements!!!! Bad service , bad management , bad sales. And not accredited with BBB and won't work with BBB. Waynesboro doesn't need a NB ad business like this one here. Seriously pass the word. More
by unhappy and mad
Employees Worked With
5 managers in a year. Not one of them did what they claimed to do .
April 01, 2025
Sales and service team are wonderful. We were very satisfied with the purchase of our vehicle. We were very satisfied with the purchase of our vehicle. More
by besowell1622
Verified CustomerMarch 24, 2025
Everything was great I will recommend others to Paul Thigpen Ford and to Julia Chisom Kevin and Antonio good job 👍😃 Thigpen Ford and to Julia Chisom Kevin and Antonio good job 👍😃 More
by hubbertleroy661
March 20, 2025
As far as their service department it is terrible. I went in for an oil change and was told it would take an hour. I sat for over 2 hours waiting….7.5 months pregnant at that. I was told it took longe I went in for an oil change and was told it would take an hour. I sat for over 2 hours waiting….7.5 months pregnant at that. I was told it took longer because “something came up in the shop”. Save yourself and go to a different ford location. More
by cailey
Employees Worked With
Alyssa
March 04, 2025
Friendly welcoming service. I found my vehicle online. They took care of me since I live three hours away. Made my purchase easy. I found my vehicle online. They took care of me since I live three hours away. Made my purchase easy. More
by MTodd
Employees Worked With
Other Employees :
Julia Chisholm
February 26, 2025
No extra key provided, said they could hook me up with a guy and that most used cars didn't have spare keys. Also, no paper dealer tag provided as promised. Of course, I'm the best and most valued custome guy and that most used cars didn't have spare keys. Also, no paper dealer tag provided as promised. Of course, I'm the best and most valued customer when I was purchasing the used 2023 Chevrolet Camaro. When I finally realized I was going to have to pay the three to five hundred dollars for the key, I basically told them that I guess it's better for it to come out of my pocket than Paul Thigpen's...no reply, so I guess they agree with me. I also know they could have given me a better deal on the Camaro and my Honda trade in. More
by gerrus73
February 19, 2025
Work with you ,very courteous I told him what I had to work with and he made it happen work with and he made it happen More
by darlene.ketchup
Employees Worked With
February 04, 2025
I purchased a 2022 Expedition on 10/22/24 with 34k miles sight unseen over the internet. Byron told me it was Certified Pre Owned and in order for the financing through Ford Credit I had to buy a bundle of sight unseen over the internet. Byron told me it was Certified Pre Owned and in order for the financing through Ford Credit I had to buy a bundle of warranties as a condition of the contract. Tire Warranty, maintenance warranty and an extended 100k mile warranty. Upon delivery I handed the driver my down payment and they came with no paperwork. Busy with work I took their word for it and accepted the car so my wife was in a reliable ride. I called Ford Credit to setup the auto payments and asked the gentleman if buying warranties was a condition to financing. He said absolutely not. They would finance without buying additional warranties through the dealer. The brakes were squealing and tires are worn to the indicators. We took it to a local dealer since we are three hours away and they did not show any of the purchased warranties in the system and only one that was good to 40k miles. This dealer did mention a CPO should not have came with worn tires. I called Byron immediately and said he’d get back with me. No word. Over the next month I’d call him or Tim and neither would call back like they said and not pickup my calls. I drove 3 hours on 12/30/24. Byron and Tim would not talk to me. They were there. I sat in the waiting room waiting and another man helped me. I did not catch his name. Said they would refund the tire warranty and maintenance warranty. Fix the 100k mile warranty in the system. NO! It’s not prorated when Byron lied and I’ve been trying to resolve since. He’s a complete liar and a coward lying car salesman that didn’t even have the decency to see me in person to resolve. Here we are 2/3/25. I take one of our fleet trucks in to our local dealer and deal with my service writer and tell him the back story. He searches the VIN and no change. A warranty ending at 40k miles. He told me to get him copies and he’d handle it. It shouldn’t take that. I have 3 personal newer Fords in my driveway and we have a fleet of Fords at work. This dealer was an absolute joke how they have conducted business. I was going to buy the car regardless and Byron and his team didn’t have to lie to make a deal. I’m busy with work and wanted my wife and kids in a reliable vehicle with a warranty. It was a shady under the table lie I was sold. More
by Jeff Glover
Employees Worked With
Byron
January 28, 2025
Great service and attentive to customers and their needs. Will definitely buy from them again. needs. Will definitely buy from them again. More
by elizabethmcfarlin
