Paul Thigpen Ford of Waynesboro

I am extremely disappointed with my experience at this dealership and feel obligated to share it so others can protect themselves. I originally came in to look at a 2023 Ford XLT advertised for $35,800 dealership and feel obligated to share it so others can protect themselves. I originally came in to look at a 2023 Ford XLT advertised for $35,800. Once I stated that I wanted to move forward with the purchase, I was suddenly told the price was $49,000. That unexplained increase is what led staff to redirect me to a 2022 Dodge Ram Big Horn instead. The Dodge was advertised on CarGurus for $32,189, which is the price I was initially offered. After my test drive—once I said I wanted to buy—I was told that price was “no longer available,” and I was also explicitly told that prices are lowered on CarGurus to lure customers in, which makes the advertising feel intentionally misleading. Even then, the numbers on the paperwork do not match what was said verbally. I was told a 100k/5-year warranty would be INCLUDED for free to “make the sale today.” After reviewing the documents, I discovered I was charged for that warranty anyway. To make matters worse, my down payment was ADDED to the price of the truck instead of deducted, bringing the effective total price of the Dodge Big Horn to approximately $46,000—a number that bears no resemblance to what we discussed. Most troubling of all, the truck was represented to me as a V8. I clearly stated that I cannot purchase a V6, as I plan to tow a camper and eventually live in it with my family after retiring from the military. Only after the sale did I discover the truck is actually a V6, something that would have immediately disqualified it from consideration. The deal was rushed at the end of the day, employees were leaving, and it’s clear that critical details were either not communicated or misrepresented. When I questioned discrepancies during signing, the answers I received did not match the finalized paperwork. I am a U.S. Soldier with 14 years of service, and I am proud of that service. I have always believed in honesty, accountability, and treating people the right way. To walk into a local business expecting a straightforward transaction and leave feeling misled and taken advantage of is deeply disappointing. This situation doesn’t just feel like a bad deal—it feels personal, and that really hurts. I am asking for this situation to be corrected immediately or for the sale to be unwound. Buyer beware. Please take the time to verify every number and every promise in writing. I hope sharing my experience helps someone else avoid going through this. More

They are best at customer service. I got a new car with bad credit. Awesome I got a new car with bad credit. Awesome More

I do not recommend Paul thigpen ford in waynesboro ga! !! When I got my car in 2018 it was still mizel ford and they were amazing!! But since Paul thigpen took over they do not make sure your cars are serv !! When I got my car in 2018 it was still mizel ford and they were amazing!! But since Paul thigpen took over they do not make sure your cars are serviced correctly! They sent me a coupon and ended up doing other things to my car I didn't ask for and over charged me. So I took my car elsewhere for my oil change after my 5000 miles and the man told me no1 had been topping off my fluids, as their little check lists states they did.... plus they tired to tell me I needed a new battery when I just put one in it 1 month pervious of there oil change... plus handed me a paper of stuff needing to get done "before it messes up" that was a little over 3000 dollars! They're a rip-off and lie!! My dad also bought 5 trucks from micel but said he does not recommend Paul thigpen in waynesboro!!! More

Very knowledgeable and friendly staff. Made my purchase go smoothly and no pressure. Great service. Made my purchase go smoothly and no pressure. Great service. More

They are the best car dealership that will help you out in times of need they have great manager and great salesman and they get the job done great right on time they don't beat around the bush they tell i in times of need they have great manager and great salesman and they get the job done great right on time they don't beat around the bush they tell it just like it is faithful trustworthy honestly Sammy Anderson and the manager and also Julia Chishom are they best two salesman I tell anybody who looking for a great dependable reliable vehicle to go see those two Julia Chishom and Sammy Anderson they are great they get the job done well and the manager there is wonderful and great he get the job done to thank u all for my 2023 Nissan Altima More

Great service for sales department Ms Julia was great helping mr get the truck I needed helping mr get the truck I needed More

Tyler was amazing. It car was dine can completed in a timely manner. I definitely use them if needed again It car was dine can completed in a timely manner. I definitely use them if needed again More

they all was very professional and friendly and good customer care they tried very hard to put you in a ride.I would recommend you to go there. customer care they tried very hard to put you in a ride.I would recommend you to go there. More

I enjoyed the time with my sales person, Julia. As well as the other staff that I had contact with. They made me feel at home. As well as the other staff that I had contact with. They made me feel at home. More

Service is always good- efficient, knowledgeable, courteous and friendly. Been a customer at this Ford dealership for many years. courteous and friendly. Been a customer at this Ford dealership for many years. More