Paul Thigpen Chevrolet GMC

Excellent Salesman Clint Sumner was exceptionally kind and knowledgeable about the vehicle I was interested and answered all questions. Everyone was friendly a Salesman Clint Sumner was exceptionally kind and knowledgeable about the vehicle I was interested and answered all questions. Everyone was friendly and this is my second purchase with this dealership. More

The worst auto purchase experience I have ever had. We decided on a Silveraido crew 1500 the salesman was not aware that the truck we wanted did not qualify for the available discounts. We discussed the We decided on a Silveraido crew 1500 the salesman was not aware that the truck we wanted did not qualify for the available discounts. We discussed these discounts prior to even looking at the available trucks. This caused a lot of confusion and my spouse felt like we were being taken advantage of. We agreed to purchase a different truck that qualified for the discounts. Our salesman kept disappearing and had to be located multiple times. I filled out forms and was told my credit would not be checked until we decided to move forward with the purchase. He was out of the room five minutes and I started receiving notifications on my phone that my credit had been accessed. We traded or 2016 Jeep Cherokee Trail Hawk and had to get the consumer protection agency involved in order to get the existing loan paid off. It took multiple calls to have the registration electronically processed. I will never set foot in a Thigpen dealership again. Not one person took responsibility to solve our challenges. Dealing with everyone was extremely frustrating and challenging. That was when you could speak to a live person, not one voicemail was ever returned. More

Still getting the runaround after 3 months! My son purchased a used vehicle from Thigpen automotive group in early May of this year. Our lien company still has not received the title and we are My son purchased a used vehicle from Thigpen automotive group in early May of this year. Our lien company still has not received the title and we are unable to register the car in our state due to missing paperwork. He has tried calling multiple times with the promise that someone will return his call or that the person who completed his title paperwork "is out of office". We called once again today and got the same story that the person who completed the paperwork was not in. We've had to notify the lien company as well. Pieces aren't adding up as to what has taken 3 months to obtain this information. Still waiting to hear from them but the customer service has been extremely poor and very frustrating especially because we are out of state. More

Purchase and service have all been exceptional. The staff is friendly and helpful. I will definitely recommend this dealership to my friends and family. Look forward to doing business again at thi The staff is friendly and helpful. I will definitely recommend this dealership to my friends and family. Look forward to doing business again at this location. More

Purchased a new truck We were looking for a new truck that had everything we wanted for a good price. The team at Paul Thigpen worked hard and put us in exactly what we wan We were looking for a new truck that had everything we wanted for a good price. The team at Paul Thigpen worked hard and put us in exactly what we wanted! More

First oil change and service on 2017 truck. The service I received at Paul's Thigpen Chevrolet was considerate and friendly. The staff did a great job, with the least amount of waiting time as p The service I received at Paul's Thigpen Chevrolet was considerate and friendly. The staff did a great job, with the least amount of waiting time as possible. More

great the sales man brought the car to me . I never went the dealer ship we drove the for 4 days then they pick it up with a list of a few things that nee the sales man brought the car to me . I never went the dealer ship we drove the for 4 days then they pick it up with a list of a few things that needed to be fixed. everything was fixed quickly then price was finalized and the car was brought back to m house . signed papers and deal was complete services was .....great........ thank you Chip Harris More

Purchase of a vehicle We were treated like family.Everyone so kind and considerate. Our salesman Clay was very helpful with the purchase of our vehicle along with our finan We were treated like family.Everyone so kind and considerate. Our salesman Clay was very helpful with the purchase of our vehicle along with our finance guy who was also great to work with. I have worked in the automotive industry for over 20 years and can say that no one tried to pull anything over on me. There were no added fee's or extra charges for the sale. In the future we will be back for vehicle purchases. More

service dept I have purchased several vehicles from PTC and went back for service but I want to know what happened to that young lady that was in service and came I have purchased several vehicles from PTC and went back for service but I want to know what happened to that young lady that was in service and came out to help me and was very friendly. She was a young girl, I think her name was Mikayla or something like that and all they could tell me was she wasn't there any more. She was very friendly and made me feel really welcomed. Get her back if you can..She was very welcoming. More

Con artist extrordinare Went there to buy a car, a sales rep was nice and friendly, got a car I was looking for, my car stopped in the road ( it's a 2016 Chevy Cruze) and it Went there to buy a car, a sales rep was nice and friendly, got a car I was looking for, my car stopped in the road ( it's a 2016 Chevy Cruze) and it has about 10000 miles on it. They said nothing wrong with it, even when I told them it's electrical. The alternator was shorting out. They are crooks and do not stand behind their product More