Paul Miller Volkswagen of Bernardsville - Service Center

First Service visit since purchasing my 2010 Passat VW The appointment was done promptly as scheduled and all was handled well. The service representative Tom, was helpful and came outside with me after t The appointment was done promptly as scheduled and all was handled well. The service representative Tom, was helpful and came outside with me after the car was finished to help program the Bluetooth cell phone for the car. The car was ready and washed. More

Service appointment Very pleased with the customer service I received. Everything went well, employees that helped me were courteous. I would get my car serviced there a Very pleased with the customer service I received. Everything went well, employees that helped me were courteous. I would get my car serviced there again. More

last minute service car was not running properly the night before. was able to bring the car in next morning without an apppointment and had the car fixed by end of day. car was not running properly the night before. was able to bring the car in next morning without an apppointment and had the car fixed by end of day. Thanks! More

Great Service I came in for service had been having trouble with another VW dealer I was concerned as to the bill Mr Walker came out of his office and helped me exp I came in for service had been having trouble with another VW dealer I was concerned as to the bill Mr Walker came out of his office and helped me explained everything to me completely very nice , I will only use Paul Miller from now on. More

Extremely rude customer service (Joe Fallivene). Paul Miller broke my window track and they refuse to fix it. Now my window won't shut all the way. They also did an oil change and left a metal sheet lo Miller broke my window track and they refuse to fix it. Now my window won't shut all the way. They also did an oil change and left a metal sheet loose which was clanging around until I got it fixed at another dealer. Joe will tell his customers to "please give him all 10s" on the electronic surveys. I was not sent a survey because I was not happy with my experience and they do not appreciate honest answers. More

Mis-sold the car, dealer used paperwork to hide the fact that a car that came with no options, had in fact had an option that could not be de-selected actually deselected by the dealer (Of note VW still adv that a car that came with no options, had in fact had an option that could not be de-selected actually deselected by the dealer (Of note VW still advertising a car online that is NEVER fitted with the spec). Let's put it this way - buy a car from paul miller vw and count the wheels before driving off, as far as they are concerned if it only has three then it's your fault not theirs. Also turned up to collect the car and the dealer refused to hand over the keys, saying my wife needed to sign for the car (Untrue and the second time I turned up she did not have to), despite calling twice to let the dealer know I was coming alone, and having already paid for the car. Therefore illegally withheld the car keys. Don't be fooled by the smiles. The laugh being WE BOUGHT THIS CAR ONLINE - all they had to do was hand over the keys. Shake hands with them by all means, but check how many fingers you have afterwards. Bad use of Paul Millers name. More

Awful, took three trips each lasting three hours to fix one small problem with my door handle. These workers are incompetent, slow, and unreliable on followups one small problem with my door handle. These workers are incompetent, slow, and unreliable on followups More

I have been going to this dealer for service for several years since they are the most convenient Volkswagen dealer. The experience is very mixed. Most recently, we needed to replace a broken strap for th years since they are the most convenient Volkswagen dealer. The experience is very mixed. Most recently, we needed to replace a broken strap for the gas tank. They didn't have the part. The promised the part four days later. We showed up, no part, no apology. They promised the part three more days later, this time they promised to call to confirm. No call. It is now nine days since we brought the car in ...I called to see if the part has arrived. They don't know, they will have to find out and call back. More

Jared was very personable and was not pushy to get me to Jared was very personable and was not pushy to get me to buy my Golf TDI at Bernardsville VW. He is very knowledgeable about the car and I was impre Jared was very personable and was not pushy to get me to buy my Golf TDI at Bernardsville VW. He is very knowledgeable about the car and I was impressed with the length of the test drive and explaination of the cars functions as we were driving. After the test drive and talking about the price of the car, my perception of Jared was that he was honest and up front with me on the price of the car and availability. He also made it a point to let me know how Bernardsville VW is different from other VW dealerships and I can personally confirm this as I had visited several other dealers before coming to Bernardville. I would characterize Jared as a down to earth guy and did not come across as a salesman who wanted me to make a commitment before I left, even though I did, because I liked his professionalism and his true concern for my financial situation and what I wanted in the car. More

I purchased my VW here, but when I brought the car in for a regular 40,000 miles service, I walked out with a bill of $1,700. Is that a joke? There was NOTHING wrong with the car when I brought it in. The se a regular 40,000 miles service, I walked out with a bill of $1,700. Is that a joke? There was NOTHING wrong with the car when I brought it in. The service staff will "invent" problems with your car in order to steal your money. DO NOT HAVE YOUR CAR SERVICED HERE. More