Paul Miller Volkswagen of Bernardsville

I would like to thank everyone at Bernardsville Volkswagen, especially Mr. Sclafani our sales representative. It truly was a wonderful experience thanks to Mr. Sclafani, I found him to be very frie Volkswagen, especially Mr. Sclafani our sales representative. It truly was a wonderful experience thanks to Mr. Sclafani, I found him to be very friendly, intelligent and also professional. During the time my wife and myself spent at the dealership during the decision making process everyone was friendly and professional, it gave me a good feeling about our purchase and the dealership. I must say that all the representatives of Bernardsville Volkswagen demonstrated the attention to the customer and also that they were proud to be a member of the Bernardsville Volkswagen. It truly gives the customer and secure feeling knowing that after we drive off the property that the representatives will still be their to support the product and the customer. The dealership was also very clean and organized; this once again demonstrates pride and ownership and gives a very good impression to the customer. I once again would like to express my sincere thanks to Mr. Sclafane and everyone at Bernardsville Volkswagen for making this the best experience that my wife and myself have had purchasing a new automobile. More

Bernardsville VW and Jared Strowbridge in particular have always been honest, fair, timely and responsive to my desires. I leased a Jetta previously from Jared at Bernardsville, then my son purchased a GTI, always been honest, fair, timely and responsive to my desires. I leased a Jetta previously from Jared at Bernardsville, then my son purchased a GTI, again through Jared Strowbridge. I have sent friend to Jared who were also pleased and leased a Passat through him. When I have needed service in the past the service dept has also been honest, timely, and quick to respond, providing a loaner when needed. More

Our recent purchase is the fourth with this dealership primarily because our sales person, Bill Gaffney, has gained our trust. Everyone at the dealership is courteous, attentive and knowledgeable which ma primarily because our sales person, Bill Gaffney, has gained our trust. Everyone at the dealership is courteous, attentive and knowledgeable which makes it easy to keep going back. The service area is well organized and very helpful. More

Made an appointment to check out a new GTI. On arrival, I saw my name listed on a white board in the showroom, welcoming me to the dealership. As it was busy that evening, Pedro - one of the finance guys, saw my name listed on a white board in the showroom, welcoming me to the dealership. As it was busy that evening, Pedro - one of the finance guys, took me out for a test drive of the GTI and I loved it. Sat down with Jared, got a very fair price on my trade-in and made the deal. It was very painless. In all, I'm very pleased with my experience at Bernardsville VW. More

walked in drove the car loved the car spoke to the walked in drove the car loved the car spoke to the manager made a deal went to the bank wrote a check waited for the car spoke to the money gu walked in drove the car loved the car spoke to the manager made a deal went to the bank wrote a check waited for the car spoke to the money guy waited for the car Ryan gave me the keys drove home in the car very, very happy!!!! love the car!!! thanks! Anne More

I have been a happy customer for many years - this is my 4th VW! Keep up the good work! Wow, I didn't realize I needed to type more to be able to submit - so...how many ways can I say that I have been 4th VW! Keep up the good work! Wow, I didn't realize I needed to type more to be able to submit - so...how many ways can I say that I have been pleased with the service from Bville VW over the past years? Well, I've already spread the word and have gotten a friend of mine to drive the extra distance to do business with Bville as opposed to other dealerships that are closer (Trend, for instance). And I do the same...it is worth the extra time and effort. Thanks again! More

Our family just leased a 2010 Jetta for our 79 year old Mom at Bernardsville VW. Our sales rep, Mike was very professional, upfront and conscientious. What made our sales experience more challenging was Mom at Bernardsville VW. Our sales rep, Mike was very professional, upfront and conscientious. What made our sales experience more challenging was that while our Mom visited the dealership, others in the family living away from NJ contacted Mike by phone to better understand the offer, the application process and what we needed to do to ensure our Mom was both getting a good deal and was able to fully understand the process and steps she needed to take to complete the process. The staff at Bernardsville VW were polite, accomodating and did everything they could to help us. While buying a car is not something you do everyday, I'd recommend anyone shopping for a VW in the area to speak with Mike or John. We are very satisfied with our experience. More

We bought a 2010 Jetta TDI diesel wagon, driving 2 hours from home because Bernardsville VW (NJ, off Route I-287) had a large allocation and our local dealer had maybe one of this model and 4 buyers. When from home because Bernardsville VW (NJ, off Route I-287) had a large allocation and our local dealer had maybe one of this model and 4 buyers. When we ordered the car, they offered a NAV device (integrated into a fancy radio system), and we paid them $2000 for it -- steep, but we reasoned that a built-in NAV would avoid the theft issue (our previous car was broken into, costing us about $1200 in repairs, plus replacing the Garmin and a stolen laptop, plus a lot of time and aggravation). The NAV device is from a company called Rosen -- not as attractive as Garmin or what our Honda has -- but as Bernardsville VW and their signage promised, appears to be made for this make, model and year of car. We also bought a 7 year warranty for the car through VW. First, when we went to register the car in Connecticut, it turned out Bernardsville VW had failed to give us one of the documents we needed. They were apologetic and said they'd overnight it. It arrived a couple days later by regular mail. Okay. Annoying, but mistakes happen. The analog speedometer worked oddly; we thought maybe it was registering kilometers and that a simple programming tweak would fix it. We couldn't find it in the manual, and we thought it could wait for the first servicing. Then the information panel which displays the odometer, digital speedometer, tank range, etc., started intermittently displaying random white lines and no information. We took it to our local VW dealer in Connecticut, whose service manager had never seen that before. At his suggestion, we made an appointment (here) and took it in. It turned out that it was the way the NAV device was installed, or a problem with the radio/NAV device. Since the local dealership hadn't installed the Rosen NAV/radio, it was not his problem. He charged us $50 for their time. So today we took it back to Bernardsville -- a 4 hour roundtrip, plus waiting time of 3 hours. Bernardsville VW's response? Not their problem. Our problem. They didn't have parts on hand to fix the wiring problem, and they reinstalled the original radio. I suppose we're going to make another long round trip once the parts come in. Net net? It's not their problem! We're out $2000 and have a lovely $2000 doorstop. They offered it, they installed it, but they don't stand behind it. Sorry folks! Our advice? If you like the plain vanilla car, as it comes from the factory, Bernardsville VW might be just fine. But don't assume that Bernardsville VW stands behind anything themselves, even if they've sold you a $2000 add-on from THEIR selected vendor. The funny thing is that Bernardsville VW has a deal offering free tires for the life of your car, if they do all the service on your car. (They don't manufacture tires, as far as I know, and neither does VW.) But they won't stand behind the radio/NAV device, sold and installed at a premium price. What do we want? Either a car that works -- little details like speedometer, odometer, etc. -- with the NAV/radio device we paid them $2000 for, or our $2000 plus tax back (and the information panel and speedometer working, of course). Are we being unreasonable? I don't think so. STEER CLEAR! If they issue a check, I'll gladly post the information here. In the meantime, I'd advise you to use the web, and see what other customers have to say. I'm realizing we're not the only unhappy customers, but I didn't think to look before we bought. We were too trusting. How could the largest VW dealership in the NY Metro area not be worthy? Shame on us. More

I visited this dealership and put a down-payment on a 2010 Jetta Sportwagen TDI in August 2009. Part of the deal was to submit for the cash for clunkers program. They submitted my claim but never follo 2010 Jetta Sportwagen TDI in August 2009. Part of the deal was to submit for the cash for clunkers program. They submitted my claim but never followed up with it. The new car was due to come in during October and the cash for clunker program requires that the dealership provide a status update every week. Well because of the carelessness of the dealership, my eligible claim was rejected and I ended up loosing out on $4,500 for my clunker. I contacted the manager at the dealership, Ed Levinstone, and asked why his dealership failed to handle my claim correctly and he told me that I am a nobody, I am only one of 78 claims and he didn't want to take the time to resubmit with the cash for clunkers program because he didn't want to get audited by the government. Ed Levinstone then had the nerve to ask me to back out of my down-payment because he had other prospective buyers. This car was our wedding present and he even called me up when I was on my honeymoon to make me have to call him back to verbally confirm I wanted the car despite the fact I put a downpayment on it before I left and told him the exact date of my return to finalize the deal. I had to take the time to call him back while I was on my honeymoon to tell him to keep my deposit on the car! The day I came to the dealership to pick up the car I was not on their list and they were not ready for me. I had to wait 30 minutes before being helped. In the final price for the vehicle, they charge a bogus amount of $200 for documentation and handling. I wanted the charge removed before finalizing the sale but they told me either I pay it or go somewhere else. I guess I should be lucky to get the car for just MSRP since other dealerships were offering the car for "only $500 over sticker". Before I left the dealership on the day I picked up my car, I had asked Ed Levinstone the manager if I could get mudflaps for the car (a port option for only a few dollars more). He told me that it was too late, that I should have been smart enough to think about that before and if I wanted to get them, I would have to buy them through his sales department. Overall, this dealership does not care about people. All they want is your money and they will try to scam you anyway possible. This all starts at the top with Ed Levinstone and his greedy careless mentality. THERE ARE OTHER VOLKSWAGEN DEALERSHIPS IN NEW JERSEY. SAVE YOUR MONEY AND GO SOMEWHERE ELSE. More

BEWARE of Bernardsville VW Service Department. Drove the car in one morning and could barely drive it out in the afternoon. Took it in for "loss of power" and they diagnosed a bad catalytic converter for $ car in one morning and could barely drive it out in the afternoon. Took it in for "loss of power" and they diagnosed a bad catalytic converter for $1000. I said I would take the car home and think about it. Upon starting the car, it blew black smoke and had no power whatsoever. It was barely driveable. I immediately drove it to another service station at about 30 mph - as fast as it would go. And to note, the VW Service man said that he "guaranteed" that the cat would fix the problem. Haha, many fixes later my car is running well again. NEVER, EVER trust your car to VW in Bernardsville. Having spoken to the general manager there, about this, he proved to be as ignorant as his mechanics. Sad state of affairs there for sure. STAY AWAY or be prepared to give them lots and lots of your money. More