Paul Miller Volkswagen of Bernardsville

I had gone online to check dealer stock, and invoice price with options before going to the dealership. I chose Bernardsville VW because they had the Tiguan Wolfsburg with the options we (my wife and I) price with options before going to the dealership. I chose Bernardsville VW because they had the Tiguan Wolfsburg with the options we (my wife and I) wanted. When we arrived at the dealer we were greeted by Bill Gaffney. He sent someone to get the vehicle from another lot, while we worked on the deal. He offered a great price on our trade (2009 Subaru Tribeca) and a great price on the new Tiguan. We looked at the vehicle, agreed to the deal, and went into town for lunch while they typed up the paperwork. We arrived back at the dealership after having lunch, and the paperwork was ready for us to sign. We signed all paperwork, the Tiguan had been dealer prepped, and was ready to go. Upon arriving home, we noticed that when they prepped the Tiguan, they installed the front license plate bracket, which we did not need because we live in PA and not NJ. I removed the bracket to find that it had been installed with 4 self tapping screws that left nasty looking holes in the front bumper. Our options were to have an ugly bracket with no plate, run some type of vanity plate, or have a front bumper with 4 holes in it. I called Bill to see what he could do, and he was NOT very understanding. At first he tried to tell me that the car had the bracket on it already, which it did not. We saw it before it was prepped. Then he tried to tell me that all vehicles in NJ had to have the bracket, which is sort of true, but we didn’t live in NJ. Then he tried to tell me that our Subaru had a bracket for a front plate, which it did not, because it was purchased and prepped in Pa. After shooting him down on all comments, he said I needed to talk to the sales manager. My call went to voicemail, and I have not received a call back, nor am I able to get a hold of Bill Gaffney. When I call and ask for him they give me to another salesman, or send me to voicemail, with no return call. In my opinion, the salesman should have told the guy who was going to prep the car that it was going to be a PA car, and that would indicate the front bracket not be installed. Furthermore, if a mistake was made, just admit it, and correct it, don't try to talk your way out of it. The next step is Volkswagen Customer Complaint Department at (800)822-8987. More

I leased a 2008 Touareg in April 2008. I have to say that this is possibly the worst experience I have ever had with a dealership full-stop. Leasing a car from VW is the worst option you can possibly c that this is possibly the worst experience I have ever had with a dealership full-stop. Leasing a car from VW is the worst option you can possibly choose. I would never recommend this or this dealership. During the lease of my car I was told by my salesman (Bill)that I would qualify for the tires for life program through Bernardsville of VW, but I am now being told that I don't qualify and in fact, the Touareg never has been included in this program. How would I have ever known about this program or be expecting that I would qualify for over 2 years? Also, they are now telling me that I wouldn't qualify for the program anyway since I missed my 20K service. I was not aware of a 20K service and why would I skip it if I knew it would affect my qualification for the program. Needless to say, they will NEVER see this car again for service. Anyone I know who uses them for service will certainly be told to go elsewhere and to never do business with this organization. This all just seems very shady and a big bait and switch on their part. Why would I pay $90 for an oil change if I didn't think I could offset the cost somewhat by not having to buy tires...simply does not add up. More

My experience purchasing a new car at Bernardsville Volkswagen was actually pleasant. The salesman, Mike Sclafani, was professional, knowledgeable and curious through out the process. There were no Volkswagen was actually pleasant. The salesman, Mike Sclafani, was professional, knowledgeable and curious through out the process. There were no high pressure tactics, just a very curious and professional conversation which ended in an agreement on an excellent price. More

Exceeded my expectations! Very straight forward, professional, friendly and non-pushy - all major pluses and would highly recommend to friends. Dan Kovacs was patient and was willing to show us a va professional, friendly and non-pushy - all major pluses and would highly recommend to friends. Dan Kovacs was patient and was willing to show us a variety of vans and let us test drive a couple until we found the car we wanted. More

Michael Sclafani was a great help and very pleasant to work with, he did everything he could to make the sale and help me obtain the car that I wanted! I would most defiantly return to Bernardsville VW an work with, he did everything he could to make the sale and help me obtain the car that I wanted! I would most defiantly return to Bernardsville VW and work with Mike again and refer him friends and family! More

i purchased a brand new GTI from this dealer and i was very satisfied from the begening of the process till the day i drove my car out of the dealer, the sales man dan kovac was very friendly. they ordere very satisfied from the begening of the process till the day i drove my car out of the dealer, the sales man dan kovac was very friendly. they ordered the vehicle for me from germany and it usealy takes 90 days, but they got it for me in 70 days. good job guys More

Great people to deal with - Can not say enough good about both John and Mike It was a real pleasure to do business with them. They answered all my questions - what else can one ask for. They alway about both John and Mike It was a real pleasure to do business with them. They answered all my questions - what else can one ask for. They always made me feel very welcome. Look forward to many many more 'visits' with them. Cheers Larry More

Ryan was very helpful with getting me into a CC sport. We discussed over the phone as I was already sold onthe car and was looking for the right color combination. He was efficient in getting the applica We discussed over the phone as I was already sold onthe car and was looking for the right color combination. He was efficient in getting the application approved and getting everything ready for pick up. Once i got there, he was patient as I looked through the color inventory and actually changed from white gold to mocha. The car was cleaned up and I was on my way. I did end up spending more than I anticipated by purchasing a service package but hopefully it will be invaluable in the end. Nice job, Ryan. It was a pleasure working with you. More

Had a very good experience in this dealership,Bill was very diligent in explaining the details of each vehicle we test drove. This is my first Volkswagen purchase and so far I am very satisfied. This is a very diligent in explaining the details of each vehicle we test drove. This is my first Volkswagen purchase and so far I am very satisfied. This is also my first lease not sure financialy if its the best deal, will let you know in 36 months. More