Paul Miller Subaru

Purchased a new Forester I have always gone to dealers in person to purchase a car. After comparing various makes, we decided on a Forester. I decided to try the "internet" an I have always gone to dealers in person to purchase a car. After comparing various makes, we decided on a Forester. I decided to try the "internet" and requested a quote from Paul Miller (and a couple of others). The quote I received from Sharon Coppola was an excellent price; better than the others. Simply put, I met with Sharon and in one visit, after a couple of minor option selections, I purchased the car for the quoted price and was given an estimated delivery. Sharon kept me up to date on progress, the car came in a bit faster than expected and she made an appointment for us to pick up the car. Our experience with Sharon and the Paul Miller dealership in buying the car was excellent, professional, and went smoothly. We have some friends that also purchased a Forester from Paul Miller a while back and have commented about how satisfied they have been with their service group since their purchase, which also helped us with our decision. I clearly would recommend Paul Miller (and please note I am just a customer, and all the preceding is exactly what transpired). More

Fantastic experience! Buying a car can be as painful as a trip to the dentist, but NOT if you have Ryan Murphy to guide you! We were pleasantly surprised to find an extrem Buying a car can be as painful as a trip to the dentist, but NOT if you have Ryan Murphy to guide you! We were pleasantly surprised to find an extremely knowledgeable, very patient sales representative to guide us through our purchase. He showed us all the models of the Outback which were available, explaining the options on each vehicle. After selecting one for purchase, Ryan went over the car carefully explaining the options in detail. He gladly hooked up our phone, even practiced remote start with us! In short, I would highly recommend Ryan Murphy if you are thinking of purchasing/leasing a Subaru! More

Fantastic customer service Paul Miller is a reputable and familiar name for a reason. I started coming here after I bought a used Subaru from a private dealer which turned out Paul Miller is a reputable and familiar name for a reason. I started coming here after I bought a used Subaru from a private dealer which turned out to be a lemon, and Paul Miller has turned it into a good car. Their service is great and their customer service is fantastic. More

Great Service Greeted professionally, polite and courteous. They fixed my problem in good time and even gave the car a washing. How nice is that. I would't tak Greeted professionally, polite and courteous. They fixed my problem in good time and even gave the car a washing. How nice is that. I would't take my car anywhere else. More

Sweet new Impreza We had to buy a new car because our 1995 Legacy died. Naturally we wanted another long-lasting Subaru. The Impreza fit our budget and was cute. The We had to buy a new car because our 1995 Legacy died. Naturally we wanted another long-lasting Subaru. The Impreza fit our budget and was cute. The test drive was sweet -- we didn't need a wagon, but the hatchback was a good idea. And with the Costco membership discount, we could afford to upgrade to a better package! Our salesman, Ryan Murphy, was so easy to work with-- not pushy or overbearing, like salespeople at other dealerships. We are very pleased. More

Why we retruned to Paul Miller Subaru, In January 2014, my wife and I purchased our Jeep Liberty Limited from Paul Miller Subaru. Once we decided to purchase a second vehicle, we immediatel In January 2014, my wife and I purchased our Jeep Liberty Limited from Paul Miller Subaru. Once we decided to purchase a second vehicle, we immediately visited their web page and came across a Hummer H3. We called Brian (used car sales manager) and visited the showroom the following day and met with Ron Sheffield and Mike Geller for a second time. Just as our first visit, they were professional and superb. We completed the deal without the anxiety we are accustomed to from other dealerships. As a consumer, I highly recommend this dealership. My only issue is that my wife now wants the H3 but I'm sure we will compromise. More

Service visit Service was excellent except for oil spill in engine compartment requiring return visit to get it cleaned up. I was treated very patiently with my Blu Service was excellent except for oil spill in engine compartment requiring return visit to get it cleaned up. I was treated very patiently with my Bluetooth problem. More

Absolutely Perfect WRX Purchase Experience! My father and I had been in the market for a 2014 WRX for two months, searching for not only a good deal, but also for a particular color/trim (White My father and I had been in the market for a 2014 WRX for two months, searching for not only a good deal, but also for a particular color/trim (White or Ice Silver Base Sedan with as few accessories as possible). After exchanging emails and phone calls with roughly two dozen dealers from Maine all the way down to Virginia, we stumbled across Paul Miller Subaru selling the last new 2014 Ice Silver Base WRX Sedan with no accessories they had in their inventory. After inquiring about the e-price and exchanging a few emails and calls with Sharon, we agreed to an 'out the door price" and scheduled pickup for one week later. The transaction was perfect! A few emails were sent back and forth during the week to prepare the paperwork for the car before coming in to take delivery, and once arriving at the dealership, the purchase of the vehicle itself took minutes! Sharon also worked with us to transfer over existing registration/license plates to the new WRX since we were registering the car in New York. All our requests had been met as well, including not to wash the car prior to delivery, and including a copy of the window sticker with the car. Another nice gesture we had never seen at any other Subaru dealership before was the use of no-drill front license plate mounts. This is definitely something any other WRX/STI driver would appreciate, since drilling holes in the front bumper is generally frowned upon. For Paul Miller to install a $35 no-drill aluminum front plate adapter at no additional cost to keep the bumper from unnecessary holes and scratches shows the type of attention to detail the dealership has for it's entire business. In addition to having an efficient and smooth transaction, we have to commend Paul Miller and Sharon for being very courteous and professional throughout the entire process. Unlike the other dealers we had contacted, the Paul Miller staff exhibited no high-pressure tactics, price inflation, or attempt to sell us any unwanted accessories, warranty, or services. All in all, we had a great experience with no problems whatsoever. We will most definitely recommend Paul Miller Subaru or any of the Paul Miller Auto Group dealerships to anyone searching for a new vehicle! More

leasing of new Subaru Forester My husband and I leased a 2015 Subaru Forester from Mr. Ingram Lewis. Mr Lewis was extremely helpful, professional and knowledgeable. Our whole e My husband and I leased a 2015 Subaru Forester from Mr. Ingram Lewis. Mr Lewis was extremely helpful, professional and knowledgeable. Our whole experience was very pleasant. More

Terrible Experience This was the absolute worst car experience I've ever had, and I've bought 8 cars. I'm in Michigan and found this dealership through eBay. They just go This was the absolute worst car experience I've ever had, and I've bought 8 cars. I'm in Michigan and found this dealership through eBay. They just got in an 07 Acura RDX which was exactly what I was looking for. I called them, asked about the condition. They told me everything was great, the fluids were brought back to stock, the car looked and drove great, blah blah blah. My dad was in New Jersey right around this time, so he went to pick it up for me. While test driving it, a transmission error appeared on the nav. Big red flag... They looked at it and found that the car had no issues, so they said. To be safe, my dad convinced them to give me a 30 day tranny warranty. Hesitantly, they did. Once the car was in my possession, I brought it to my local Acura dealership, to make sure the transmission was okay. Lo and Behold, the transmission didn't need to be repaired, but it actually needed a replacement. We contacted them (Brian Gasokosky specifically) and told them the issue since we had the warranty on the car. He didn't believe us! Why would an Acura dealer lie? We then asked the Acura dealership for proof to send to this terrible Subaru dealership. We sent that over and still they wouldn't fix the car. What's the point of a warranty when they don't back it up? Finally, they offered to take the car back, but they wouldn't fix it. What car dealership ever takes cars back? It was very fishy. They either knew the car was crap, they were trying to avoid a lawsuit because we had the proof of warranty, or they didn't think we would accept. Needless to say, we returned it. Then it was a huge pain to get my money back. It took about a week and a half to get it. What a pain in the butt. NEVER BUY FROM THEM, THEY'RE CROOKS! TL;DR - I bought a car with a warranty, it had a bad transmission. Brian would not back up the warranty. We ended up returning the car and were out about $1,000 in shipping/repair costs. More