Paul Miller Subaru

Extremely positive experience We had an excellent experience with this dealer, and the sales person Ryan Murphy. We solicited quotes from 6 dealers, and they were the most competi We had an excellent experience with this dealer, and the sales person Ryan Murphy. We solicited quotes from 6 dealers, and they were the most competitive. Equally important, the interaction was very professional from beginning to end, both by email and phone, then in person when we picked up the car. They were kind enough to fedex our EZ pass tag back to us after we left it in the car we were trading in. We hope to do business with this dealer again in the future! More

all around very good experience. We were very pleased with our experience. We knew that we wanted a CrossTrek and we knew what the price should be. We worked with another Dealership We were very pleased with our experience. We knew that we wanted a CrossTrek and we knew what the price should be. We worked with another Dealership in our area (Sussex County) and felt like we were getting the run around. One guy had to talk to another guy and then that guy talked to another guy. We felt like we were on a game show. This dealership was offering a special discount and that was exactly what we got, without and problems, double talk, mickey mouse with number or anyother nonsense. We dealt with Ryan the hole time. Everything was straight forward. Simple More

Sneaky, lies, takes advantage. Do not buy a used car from this dealership. They will lie to you about where the car came from. They tried to charge me DOUBLE for the repairs the c Do not buy a used car from this dealership. They will lie to you about where the car came from. They tried to charge me DOUBLE for the repairs the car needed right after I bought it. Then after arguing with them they realized oops, we thought the job would take double the time it actually takes. I had to take the car back again after they fixed it because stuff was rolling around in my dashboard. They delayed my entire vacation, and before I could leave the dealership I was stopped by another couple who had a very similar story. Safe yourself the trouble and go somewhere else. More

Knowledgeable and patient sales person Ryan Murphy was a great salesperson to deal with. He made the car buying experience pleasant if you can believe that. He was very knowledgeable and pa Ryan Murphy was a great salesperson to deal with. He made the car buying experience pleasant if you can believe that. He was very knowledgeable and patient. He made suggestions while helped us make our decision as to what model and options to choose. We negotiated really hard and Ryan never lost his composure. We purchased a great car at a very fair price. This is the second Subaru we bought from him in a year. While we were at the dealership they washed my Legacy and checked the air pressure in my tires. You do not get that kind of service anywhere! More

Five Stars -Paul Miller's Subaru Dealership in Parsippany Even though I did not purchase my Subaru at the Paul Miller Dealership in Parsippany, I would highly recommend this dealership because of their exce Even though I did not purchase my Subaru at the Paul Miller Dealership in Parsippany, I would highly recommend this dealership because of their excellent trade-in and extended warranty pricing , low documentation fee and excellent customer service with no pressure to buy! Unfortunately, the car that I finally decided on getting was not on the Paul Miller's Dealership lot. Although, after my car purchase, I purchased the Subaru Gold Plus Extended Car Warranty, at this dealership. Normally, I do not purchase car warranties. This time, I wanted that added peace of mind which also included Roadside Assistance, I visited and called many Subaru Dealers because this would be my first Subaru purchase. I truly had an Excellent Subaru Auto Shopping Experience, at this dealership, because of my Client Advisor, Carlos Arana. Carlos is a professional, polite , honest, respectful and a knowledgable Subaru Advisor. He took the time to answer all my questions and concerns and even set up an extended Crosstrek test drive for me. Again, thank you very much Carlos. I truly appreciated all your assistance which is why I wanted to take a minute to write this review. I will see you on my next car purchase! Best wishes for many future sales! God Bless! More

Having a pet voids your warranty according to service deprtm My Forester is less then 1 year old; and one seat in it has has a defect - it is coming apart at a seam. I have been bringing the Forester to Paul Mi My Forester is less then 1 year old; and one seat in it has has a defect - it is coming apart at a seam. I have been bringing the Forester to Paul Miller Subaru for every service, and assumed that since the car is still on warranty, I would have no problems having it fixed. Rob, the service representative, seemed nice and friendly. Asked me about the car, the weather, and if I have a dog. After taking a look at the car he said he had to talk to the "warranty manager". The "warranty manager" (never told me his name) says that because I have a dog it is not normal tear and wear and will not be covered by warranty! It did not matter that I explained to him that the dog only been in the car a few times and every time he rides in a crate in the back. Moreover, it is clearly not a scratch or damage to the seat from usage but a defect in the seam. Apparently at Paul Miller Subaru service department believes that having a pet voids your warranty! I was considering buying a second car from them to replace our old Honda, but now will look elsewhere. More

Brand new 2014 oil consumption Purchased 2014 Impreza sport wagon manual transmission with in 2000 miles started burning oil. Brought it back for the famous oil consumption test and Purchased 2014 Impreza sport wagon manual transmission with in 2000 miles started burning oil. Brought it back for the famous oil consumption test and sure enough it burns oil. Problem still not fixed. Make sure you read the fine print if you are a do it your self. I never thought oil changes were so complex. NOT I guess it's subarus way of avoiding a needed recall on all the boxer engines. Never again. I can't wait till this oil drinking pig is gone. More

BAIT AND SWITCH - TERRIBLE WORST EXPERIENCE AT A CAR DEALER! I drove several hours to this dealer and called them BEFORE I left our home and verified the vehicle was still for s WORST EXPERIENCE AT A CAR DEALER! I drove several hours to this dealer and called them BEFORE I left our home and verified the vehicle was still for sale. The said that another buyer bought out from under us once we arrived at the dealership! Very unprofessional and I would NEVER recommend or do business with this dealership again! More

Great Experience This was my first time buying a new vehicle (2015 Subaru Forester) from a car dealership and I had a very good experience. Everyone was very friendly This was my first time buying a new vehicle (2015 Subaru Forester) from a car dealership and I had a very good experience. Everyone was very friendly and helpful, and my sales associate Ryan Murphy was very knowledgeable, responsive, and easy to work with. Highly recommended if you're looking for a Subaru in North Jersey. More

not happy at all I'm very upset with Paul miller subaru 2nd time ever bringing my 2011 still limited into the shop they let a man drive my car, he didn't know how to I'm very upset with Paul miller subaru 2nd time ever bringing my 2011 still limited into the shop they let a man drive my car, he didn't know how to drive stick, burned my clutch all the way around the building and also doesn't even shift outta first gear! I brought my car back beca use you can hear 2 knocks in the clutch and the guy said he didn't" feel anything" after it happened no one came and helped me even when one of the workers smelt the burnt clutch and saw me really upset he never even asked if he could help me! I'm very upset with Paul miller subaru and don't think I would ever go here again! I know a lot of ppl that won't go there now after I've told them this! I really hope I don't have to buy a new clutch More