Paul Miller Subaru

Horrible Experience! Nightmare! Buyers Beware! Horrible customer service. Bait and Switch Techniques. The place is full of lies and empty promises. Lost keys and owners manual by salesman, Randy Gr Horrible customer service. Bait and Switch Techniques. The place is full of lies and empty promises. Lost keys and owners manual by salesman, Randy Grote. Had to go to this dealer 3 times for paperwork completion. Each time it was a different price and story by saleman, Randy Grote and finance manager Jeremy Alagna. I was pressured in to buying my Crosstrek. After the buying process, when asked Jeremy Alagna to shred my personal on my documents. he refused and made excuses saying, "cleaning ladies will do it." When keys were lost, salesman, Rady Grote had to take a company vehicle days later to my place of business to give me keys. He then tried to ask for a good review. GM Ron Sheffield tried to make up to me with empty promises such, as I will give to a free car wash after promising a life time oil changes. I will never come to this car dealer or recommend it. More

Terrible Service Horrible customer service. Salesman only shook my boyfriend's hand and talked to him, even though I was the purchaser of the car. When filling out pap Horrible customer service. Salesman only shook my boyfriend's hand and talked to him, even though I was the purchaser of the car. When filling out paperwork, we needed another chair. No one in the dealership offered one. No one offered water or coffee while we waited for financing or gave us an update. Car came without a manual. Emailed salesman twice only to get no answer, manager once, no answer. Finally contacted corporate just to receive a manual. Will never purchase another car there and will make sure my friends and family don't either. More

waited one hour for test drive, keys not available!!!!!!! Receptionist very friendly, wait very long, very chaotic place, got offered a beverage many times. Was told many stories about where the car was and t Receptionist very friendly, wait very long, very chaotic place, got offered a beverage many times. Was told many stories about where the car was and then finally told by the used car manager the key was locked in the mechanics desk, and they didn't have the desk key,I didn't know mechanics had desks!!! Obviously, because I am a woman, they must think I am an IDIOT!!!!!!! More

Unhappy I arrived the dealer ready to buy and negotiate terms. The dealer was visibly upset that I wasn't ready to take the exact price they had to offer. A I arrived the dealer ready to buy and negotiate terms. The dealer was visibly upset that I wasn't ready to take the exact price they had to offer. After several discussions and "extra" addon pricing. They kicked me out of the dealer. More

Call any other Subaru dealership This dealership deals with numbers not people. I called the dealership to find out if they had a Outback limited available. The salesman was friendl This dealership deals with numbers not people. I called the dealership to find out if they had a Outback limited available. The salesman was friendly enough but after 1/2 of talking to him he figured out that in fact there were none in stock. I received a follow up phone call from their follow up desk. The guy that called was overly familiar and hung up on me when I told him that I was not satisfied in fact. There are plenty of dealerships that want and appreciate your business. Paul Miller is not one of them in my opinion. The people at Victory Subaru are terrific and polite. Ask for Carlos at Victory. More

Great Staff When looking for a new or pre-owned vehicle call Ron S. At Paul Miller Subaru. He and Jim Jr. We're excellent to deal with. Very friendly. I would r When looking for a new or pre-owned vehicle call Ron S. At Paul Miller Subaru. He and Jim Jr. We're excellent to deal with. Very friendly. I would recommend them to family. I have been in car sales for 22 years and you will not find friendlier people. More

Awful Experience Had gone in over the weekend and the salesman we talked to wasn't the best but we chalked it up to him possibly being new. He was not knowledgeable ab Had gone in over the weekend and the salesman we talked to wasn't the best but we chalked it up to him possibly being new. He was not knowledgeable about the cars at all and could barely answer any of our questions. However, he did inform us of a great deal going on (a reasonable down payment and low monthly lease cost). Fast forward to a few days later, when we come in ready to lease, he now tells us that the down payment with fees would be an additional $3K. There was NO mention of these fees on our weekend visit, let alone that they would be DOUBLE the original amount. He had also told us over the weekend that the down payment for a different model would be under $2K with another low monthly payment. When we asked about that one instead, his response was that he never said that which was a flat-out lie. When we asked exactly what those fees were made up of, he couldn't even explain it to us. This guy was such a terrible salesman I honestly have no idea how he is still working there. He completely ruined my opinion of this dealership as well as my father's who had actually purchased his car from them! We walked right out and leased from a different dealer that night. More

DO NO BUY AN USED CAR FROM THIS DEALER. too good to be true, when i purchased the car for my son, the salesman said bring it back if any problems as they rather fix any problems then get a b too good to be true, when i purchased the car for my son, the salesman said bring it back if any problems as they rather fix any problems then get a bad review....well 5 months down the line car has a EVAC LEAK....i have only drove 2k on it since purchased......and they won't fix it.....supposedly salesman said 5 weeks....NO HE DIDNT.....BUT THATS OK CAUSE HERE IS YOUR BAD REVIEW......LIARS AND HORRIBLE SERVICE......NEVER AGAIN WILL I GO TO THIS DEALER..... More

Purchased a used car. My husband and I were very satisfied. The process was fairly simple and handled quickly by all involved. I had researched the vehicle before we arrive My husband and I were very satisfied. The process was fairly simple and handled quickly by all involved. I had researched the vehicle before we arrived for our appointment, and was able to put a refundable deposit to hold it. This was extremely helpful and necessary because we live over 2 hours away. Previously, at another dealer, the car we had wanted to purchase was sold before we arrived for our appointment. Therefore, Paul Miller Subaru understood our concern and we were able to focus on the specific car we had researched. More