Paul Miller Subaru

poor service, ineffectual staff, lies I noticed deep scratches on all four doors of my 2017 Forester immediately after delivery. I have documented six attempts to get the attention of Paul I noticed deep scratches on all four doors of my 2017 Forester immediately after delivery. I have documented six attempts to get the attention of Paul Miller Subaru dealership. I reached out on several levels from salesman, Ingram Lewis, to service manager, Jerry Ciriaco, to general manager, James Scott, all with no results and worse, no reply. Finally, after making some noise in person, Ron Sheffield, General Sales Manager, comes into the picture ready to do justice, as it were. They agreed to fix the damage at cost. He told me not to worry, he would “quarterback” the reparations to my vehicle. Well, he sucks as a quarterback. He dropped the ball. I doubt he even had hands on the ball. Many months later and not a peep out of him or anyone else at Paul Miller. That is the persistent and pervasive level of service I’ve experienced from Paul Miller Subaru for over a full year now having purchased my vehicle on October 31 of 2016. When I finally got their attention, we end up with this total lack of class and awareness of the responsibility to which you freely obligated themselves. Paul Miller Subaru xxxxxxxxxxxx me on day one and never stopped. There is another story about the 0% financing that went south. Shame on me for expecting truthfulness and reliability and, yes, honor from you. There can be no excuse. There can be no apology. In fact, I refuse any communication of any sort. I have corrected the damage myself with no help from the dealership and have borne the cost just so as not to deal further with them. I have removed the badge and license plate frame and anything else I can find that displays the name “Paul Miller.” Do not trust Paul Miller Subaru. More

Did not disclose additional fees until time of sale Found a great used car here. Was all ready to buy it only to find out that their online quoted "Paul Miller" price conveniently omitted the $475 d Found a great used car here. Was all ready to buy it only to find out that their online quoted "Paul Miller" price conveniently omitted the $475 dealer prep fee and the $400 document fee they added onto the final bill. The document fee is standard with other dealerships (slightly high in fact) but the $475 fee was not disclosed until we agreed to buy. This is just misleading and dishonest. When I showed Sunil (manager) the quote I received from them on my phone,  he agreed that there was no mention of the fee. He then went to their website and after several minutes, he was finally able to find the fine print at the bottom of the page noting that they tack on this fee. The sad part is that if they were just up front about the fee in the "PaulMiller" price, we likely would have bought the car. It's really unfortunate that they have this practice. We felt deceived and ended up walking away from the purchase. Based on our experience, I would not recommend the dealer  More

They sell crashed vehicles! If you're reading this I hope you're paying attention to this review. I purchased a used vehicle from this dealership at the end of May 2017. The serv If you're reading this I hope you're paying attention to this review. I purchased a used vehicle from this dealership at the end of May 2017. The service and price was amazingly well. The first time i drove the truck at night i noticed a problem with the headlights. After finally getting an appointment with Mazda, I got some really bad news about the truck. Mazda stated to me that the truck has been in a front end collision and that's the reason why I'm having problems with the headlights. The Mazda service dealership did try to fix it as best as they could. I called over to Paul miller Subaru and spoke with an Anthony. I stated to him what was going on and he stated that he will let the general sales manager know the situation. Finally got to speak with the general sales manager Sunil and he stated I had to bring the truck in. I brought the truck to the dealership and they noticed exactly what Mazda saw. The front bumper was replaced and it was two different colors. The service manager who was with Sunil stated that people change front bumpers all the time. He stated that's common. I stated to him, that's the dumbest thing I've heard. It's been more than two weeks since I brought the truck to them and it's still an on going issue. I also have paperwork proving that the car was an collision car from Mazda. Please stay away. More

Excellent service What an amazing experience. When there with my son to buy an used car. Mr. Harold Almanzar was amazing. He took the time to explain to us how every What an amazing experience. When there with my son to buy an used car. Mr. Harold Almanzar was amazing. He took the time to explain to us how everything worked. He's an amazing sales person; patient and more than able to help you understand all the transaction's details. then when we had to go to the finance department it was extraordinary awesome. Mr. Jeffrey explain every single page my son had to sign. He was awesome too. More