Paul Miller Subaru
Parsippany, NJ
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Super Average When you leave your car for service, all you want from them is a call when the repair is done. That never happened. It rarely happens anymore, but tha When you leave your car for service, all you want from them is a call when the repair is done. That never happened. It rarely happens anymore, but that does not make it right. More
Excellent Experience Excellemt service from start to finish! Friendly and helpful front desk staff, fast and efficient service, and reasonably priced. Overall very positiv Excellemt service from start to finish! Friendly and helpful front desk staff, fast and efficient service, and reasonably priced. Overall very positive experience. They go out of their way to help accomodate your needs. More
Highest satisfaction Every aspect of the experience was very enjoyable. From the friendliness and professionalism of everyone involved, to the cleanliness of the showroom, Every aspect of the experience was very enjoyable. From the friendliness and professionalism of everyone involved, to the cleanliness of the showroom, and the time spent before getting into a new car More
Impressed by the entire dealership We drove out from Brooklyn to see a Forester that they showed on line, Liked it, but liked a more expensive on even more. Even though agent Carlos Gr We drove out from Brooklyn to see a Forester that they showed on line, Liked it, but liked a more expensive on even more. Even though agent Carlos Green knew we were going to buy, he checked and got us a $1,000 discount. He arranged everything, including registering it for us in NY. Drove it home the same day. We'd go back again. Roger and Angel More
Great customer service We found a Chevy Silvarado on line. It was a great deal. They were very professional and followed up with us to make sure we got what we wanted . The We found a Chevy Silvarado on line. It was a great deal. They were very professional and followed up with us to make sure we got what we wanted . The customer service was excellent. Mark & Sophie P More
2013 Honda Accord Coupe EX - 32,000 Miles - $10,500 I had been looking for a Honda Accord for a few months. I had been to multiple dealers with and each time I had to deal with higher prices, lots of e I had been looking for a Honda Accord for a few months. I had been to multiple dealers with and each time I had to deal with higher prices, lots of extra fees and charges, and haggling on the price. Paul Miller Subaru was by far the easiest experience I had. The 2013 Honda Accord was priced at $10,999 online, after the test drive the price was lowered to $10,500 without negotiation, out the door was ~$11,100. Great deal and fantastic experience!! Ask for Sharon Coppola and Ryan Patrick Murphy (973-402-1700) More
Outstanding experience Found a car I was interested in on their website and all the people involved were incredibly responsive and helpful. I was coming from out of state a Found a car I was interested in on their website and all the people involved were incredibly responsive and helpful. I was coming from out of state and they went out of their way to make the transaction smooth and seamless. When I arrived to complete the paperwork, there were no surprises and I was treated not like I was buying a sub-$10k used car, but as if I was there to pick up a $40k new car. Ryan Murphy, my primary contact was extremely knowledgable, courteous and professional throughout the process, from my initial contact all the way through the entire transaction. I'm delighted with all aspects of the purchase and the car itself and would highly recommend Paul Miller Subaru , Ryan Murphy and the entire team. More
They dont stand by their products They sold my mom a new Subaru and convinced her to buy the extra protection that covers the paint according to them "if anything happens we will cover They sold my mom a new Subaru and convinced her to buy the extra protection that covers the paint according to them "if anything happens we will cover" I think it was an extra $699. Now within a year of owning the car the paint started to wear away in spots all over the car. Doing a quick google search subarus are notorious for having paint issues. When we went back to the Paul Miller Subaru with the paint issue that pretty much told us to go to xxxx. That it was her fault for parking under a tree or something. We Will never do business with them again and I encourage you not to. They DO NOT stand by their vehicles. It's to bad because Subaru used to have a decent reputation. Again just to be clear if the car was 10 or 15 years old I can see having paint issues but this was less than an year old, it's still a new car! Do yourself a favor and go to a different dealership. More
Purchased Used Durango After a bad experience earlier in the day with a different dealership. We found this used Dodge Durango online. We headed over 2 hours before they clo After a bad experience earlier in the day with a different dealership. We found this used Dodge Durango online. We headed over 2 hours before they closed in a bit of a snowstorm (12/10/17) Carlos Green (our salesman was as nice as anyone could be. We never felt rushed even though we knew closing time was quickly approaching. They accepted our pre-approval letter, tried to beat it but couldn't. We took out the suv for a test drive and had everything done (including meeting the finance manager who tried to sell us extra insurance and such but accepted only what we wanted, which is GAP insurance.,with no pressure) We'll definitely be back as we'll have 2 boys with driving privileges within the next year that will need something to drive. More
Ran my Credit Report 3 Times!!!! I picked up my 2017 Subaru Legacy 2.5 Limited since they had a great price advertised on the web for a 17' demo with 7K miles. Everything was OK until I picked up my 2017 Subaru Legacy 2.5 Limited since they had a great price advertised on the web for a 17' demo with 7K miles. Everything was OK until I found out that they ran my credit report 3 times in one day. 3 inquires in one day made my credit score drop by 18 points. When I went to lease my wife her new SUV two months later, I was not offered the most prime lending rates since my score dropped from 796 to a 778. Shame on Paul Miller Subaru for not disclosing that they would run 3 different inquires on one purchase. They also stuck me with a hefty VIN etching fee that was already applied to a used car... talk about shady and greedy. The finance person that I dealt with was less than desirable. NEVER AGAIN. Buyer Beware. More