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Paul Miller Subaru
Parsippany, NJ
349 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 349 reviews
January 18, 2019
Great service Great workers awesome costumer service I will definitely use PM dealership the employees treated me with respect two thumbs up to everyone that helped Great workers awesome costumer service I will definitely use PM dealership the employees treated me with respect two thumbs up to everyone that helped me. More
by Cherlie
Employees Worked With
Dawn Werley
January 17, 2019
Another great visit Excellent service. Friendly, helpful personnel. Great experience! From buying my car here to having it serviced, I have never been disappointed. Thank Excellent service. Friendly, helpful personnel. Great experience! From buying my car here to having it serviced, I have never been disappointed. Thank you Paul Miller Subaru. More
by Willer1525
Employees Worked With
Joe, Chrissy
January 14, 2019
Review for Sam Kaiser We were recommended to Sam Kaiser by a friend and we are so happy we were!! We talked to Carlos (manager) initially about pricing. Paul Miller actuall We were recommended to Sam Kaiser by a friend and we are so happy we were!! We talked to Carlos (manager) initially about pricing. Paul Miller actually gave us the lowest price, with the highest package and additional add-ons out of all of the dealerships that we visited. Englewood Subaru actually said to us, that's a great deal you should take it, when we went back to counter. Nonetheless, we were pleased with our price. Sam Kaiser took us from beginning to end with paperwork, questions, ordering the car, touching base every so often. He is an industry warrior and has been in the business for many, many years. We trust his judgement and appreciate his honesty and extreme care. Thank you so much, Sam. We won't go to anyone else at Subaru, if you ever decide you want to purchase, work with Sam. More
by Christina Lam
Employees Worked With
Sam Kaiser
January 14, 2019
Great Purchase Experiance Have now bought my second car from Paul Miller and once again I got the price I asked for. The cars have been great and I'll go there for my next car. Have now bought my second car from Paul Miller and once again I got the price I asked for. The cars have been great and I'll go there for my next car. More
by Keen1901
Employees Worked With
Sharon Coppola
January 05, 2019
Sales and service bot GREAT Overall an amazing dealership. I was referred to Ron, the manager. He is amazing!!! After 6 years he still greets me by name, asks about my husbands a Overall an amazing dealership. I was referred to Ron, the manager. He is amazing!!! After 6 years he still greets me by name, asks about my husbands and requests to see pictures of my kid. Plus I'm in my second Subaru and they're great. I use the service department. Its out of the way for me as I live in Bergen county now, but worth the trip! The waiting area is clean and comfortable. I trust their recommendations too! A few years ago there was an issue with a repair done by an auto body shop during an insurance claim. They coordinated with my insurance and the auto body shop to get my car ready and gave me a loaner car. Plus I see familiar faces every time I go there. Outstanding! Exceeds all expectations when you think of car dealerships! More
by Dcook195
Employees Worked With
Vanessa, Ali, Dawn Werley
December 30, 2018
Good customer service Easy in and out with a great car wash and vacuum. Kept me up to date ~ thank you Sue and thank you Paul Miller for the bagels, coffee and water extra Easy in and out with a great car wash and vacuum. Kept me up to date ~ thank you Sue and thank you Paul Miller for the bagels, coffee and water extra plus restrooms were clean! More
by Subaru Fan
Employees Worked With
SUE
December 21, 2018
Great experience! From sales to service, Paul Miller Subaru is the best. We bought our second Subaru from Paul Miller, and we plan to return when the time comes. From sales to service, Paul Miller Subaru is the best. We bought our second Subaru from Paul Miller, and we plan to return when the time comes. More
by Tlane925
Employees Worked With
Harold Almanzar, the finance dept.
December 20, 2018
Service experience Polite friendly and professional. Always helpful and pleasant and review the service and findings with you so you have full knowledge of your car and Polite friendly and professional. Always helpful and pleasant and review the service and findings with you so you have full knowledge of your car and needs More
by Kc
Employees Worked With
Ali
December 18, 2018
Great Car Maker, Typical and Terrible Buying Experience I was having a difficult time with deciding two or three stars and decided on three because the employees at Paul Miller are simply following a script I was having a difficult time with deciding two or three stars and decided on three because the employees at Paul Miller are simply following a script and using the training they receive to work with customers. That's where the 3 Stars comes from. Otherwise, the training and the experience and the dealership and the buying experience gets two. Friendliness I would have given 5 Stars but the scripted professionalism was thick and heavy. My biggest observation is the amount of time that was sucked out of my life to purchase a used car. 3 hours from walking in the door to test driving 2 vehicles and wrap up financing. More than half that time spent in the waiting area! Please know this was with no haggling over the price of the car, which was average for year, mileage and options, or haggling over the remote start and installation or the outrageous fee to fill tires with Nitro Fill. I honestly told myself for the last item, "It's The Season of Giving, Merry Christmas Ingram". My concern with recommending this dealership came on the night of picking the car up. With a 5:00 Appointment I arrived 10 minutes early, After checking with the receptionist twice and 8 minutes before I was going to leave the dealership (even though they had 10% of my deposit), Carlos, my guide through finance came to me. This was after 1.75 hours of waiting to provide the other 20% of my deposit and collect the car. With an appointment to give the dealer money I waited 1.75 hours! That is disrespectful and inconsiderate! What is a warranty claim going to be like!?! During my wait, I did get introduced to the remote start and confirmed the windshield was cracked in at least one place that I could see in the dark. Ultimately the dealership is repairing the windshield and I hope to take position of the vehicle tonight. Yes, I put my trust in the Paul Miller name to make this right. More reasoning not knowing that I will recommend this dealership is this; before inviting me for the final walk around, the finance department wanted to collect the reminder of the deposit and sign a few more papers. Unacceptable and I found this to be more like swindling than salesmanship, especially after my finance guide left the room only for another to come in and state that he was there to count the money. He immediately obliged when I expressed that we were not at that point yet. Paperwork being reviewed was not signed, phone numbers were incorrect, options and "we owes" were opaque and hard to understand without questioning and for a place of business that does this everyday to make these simply over-sites leaves me less than confident. Along the way, with pre-approvals in my pocket, the representative from finance department went out of his way to stroke my ego and tel me how good at bargaining I was. Hogwash, the dealership simply matched the best financing offer I already had but the classic stroking and getting the client , me, to say yes with close ended questions is old and stale and rather insulting. I spent six weeks watching the local used car market and Subaru's move fast. As a buyer, keep that in mind because in the used car market, a better deal always comes along and being treated with respect and dignity should take priority over the desire for the car. More
by Edward
Employees Worked With
Ingram Lewis, Carlos in Finance
December 04, 2018
GREAT TEAM Harold is one of the best salesmen you can meet. He answered every question about my vehicle of interest and also was very honest and not pushy whic Harold is one of the best salesmen you can meet. He answered every question about my vehicle of interest and also was very honest and not pushy which is a very rare in this business. His salesmanship is what every consumer should have when making a purchase GOOD FOR YOU HAROLD!!! keep up the great spirit, it will bring you far in this car business and any other business. Also special thank you to Sinil GSM for approving a great deal I'm very happy early Christmas gift. I can't forget about Jeremy the finance manager who waited patiently after store hours while I obtained my insurance. He understood it was my first purchase and was able to get me a reasonably priced warranty for my car also. Ron thanks for such a great introduction to your dealership you'll be surprised about the many dealerships that lack warm welcomes and basic customer service skills.. you guys have a great team. THANKS MERRY CHRISTMAS More
by ushldkno
Employees Worked With
Harold sinil ron jeremy salesguy from newark nj great help
