Paul Miller Subaru

Horrible first impressions over internet inquiry for a new vehicle. Very impersonal and cold, no attempt to get my business, quickly dismissive of my requests and inquiries. new vehicle. Very impersonal and cold, no attempt to get my business, quickly dismissive of my requests and inquiries. More

By far the best subaru Dealer I went to. Alex Kim is a great seller. Explained everything other sellers didnt. It was my first car so I didnt really understand how everything worked, I was helped every st great seller. Explained everything other sellers didnt. It was my first car so I didnt really understand how everything worked, I was helped every step of the way. Totally recommend. More

Insulted me; Wrong diagnosis; Won't admit it My A/C wasn't blowing cold air. I made an appointment, then dropped my car off the night before. My car is a 2016, with 23K miles. Service adviser My A/C wasn't blowing cold air. I made an appointment, then dropped my car off the night before. My car is a 2016, with 23K miles. Service adviser calls to say that I need to turn my AC on for it to work. I tell him I DID HAVE IT ON and it doesn't work. Adviser says I'M WRONG because the tech says it works just fine. I insist it doesn't and tell him I'll pick it up at 5:00 pm. Note** I paid for a 7 year, 100K mile comprehensive warranty upon purchase . Upon pickup, the invoice says "ADVISE CUSTOMER THAT AC SWITCH MUST BE ON AND ILLUMINATED AND TEMP MUST BE SET TO A LOWER DEGREE FOR COLD AIR TO CIRCULATE. TECH OBSERVED GOOD AC OPERATION." That's insulting!!! Service adviser offers no apology for insult and insists that AC works. Also, my car had 3 tires with 23K miles, and the 4th (rear) tire had 5K miles. The newest tire was listed at the same wear rate (6/32nds) as the one on the other side. Clearly, the vehicle had not been inspected. Driving it home, I notice that the AC still doesn't blow cold air. I call back the next day. Bring it back at my soonest convenient time and tell the same adviser it's not working. He could not tell me what temperature the air is supposed to be upon exiting the vent. He comes out to my car with me and I demonstrate. He says, "well, it was working when I had it in for service." They brought it in again. "Now" they say, "it's not working." Fast forward to this week with warmer weather. MY AC IS NOT BLOWING COLD AIR AGAIN!!! THANKS FOR NOTHING!! I will never return. Not even for washer fluid top-off. More

Worth the trip to Paul Miller Subaru.. Every aspect of the buying process was exceptional and hassle free, from the internet consultant, Maria Orlando, down to the salesperson, Sharon Coppo Every aspect of the buying process was exceptional and hassle free, from the internet consultant, Maria Orlando, down to the salesperson, Sharon Coppolla. Ask for Sharon. She was extremely patient and professional. Her knowledge is unsurpassed. This is my second Subaru Outback and I highly recommend them. I travelled out of state to make my purchase from this dealership, because they treat you with courtesy, professionalism and respect. Take the drive, You'll be glad you did. More

Buyer beware. We bought our first Outback and someone hit it. We called the dealership back and asked where they recommend we do the work so it's authentic Subaru parts. They said they have their own Paul Mi it. We called the dealership back and asked where they recommend we do the work so it's authentic Subaru parts. They said they have their own Paul Miller Collision Center. The experience has been awful and no one at the dealership will connect me with the manager to get my car back. They keep lying to me and contradicting what is going on. Buyer Beware! More

I went to Paul Miller Subaru dealership in Parsippany today December 23 2019 for the 3 recall items advised to me by letter last week. I came on the appointed time and I was helped right away by advisor today December 23 2019 for the 3 recall items advised to me by letter last week. I came on the appointed time and I was helped right away by advisor Joseph who was courteous and attentive. He processed me swiftly and asked me to sign a form and gave me the key to the loaned car asking me to come back after 4 hours. He called me back timely after 4 hours as he estimates! More

The sales department is terrific. Zero pressure and totally helpful. Ask for Ingram Lewis...he is the best. He is always helpful and knowledgeable all the time. totally helpful. Ask for Ingram Lewis...he is the best. He is always helpful and knowledgeable all the time. More

Always a good experience here. Intake is pleasant and quick, and I’m usually outbefore the estimated time. I’m a fan of this dealership and their service department! quick, and I’m usually outbefore the estimated time. I’m a fan of this dealership and their service department! More

Very pleasant to work with. Knowledgeable and not pushy. Would be happy to recommend and use again. Paul Miller Subaru is a professional car dealer. Would be happy to recommend and use again. Paul Miller Subaru is a professional car dealer. More

could not have had a better buying experience I was completely satisfied with every aspect of this purchase, from the people I dealt with ,to the preparedness of paperwork, to the demonstration an I was completely satisfied with every aspect of this purchase, from the people I dealt with ,to the preparedness of paperwork, to the demonstration and technical support of the cars features. hope to have a long relationship with this dealership. More