Paul Miller Subaru

I’m shocked this dealership doesn’t have a higher rating! We stopped here after a terrible experience at a different Subaru dealership! I have to say we were treated with high respect, patience and we were We stopped here after a terrible experience at a different Subaru dealership! I have to say we were treated with high respect, patience and we were well taken care of. All of the associates that we came in contact with were warm, friendly and eager to share their knowledge about the vehicles they were selling. If you get an opportunity to meet with Ingram Lewis you will not be disappointed! He was very helpful and a genuine elegant gentleman! I have never been happier walking out a new car owner! Thank you, thank you, thank you! More

Do not buy used cars from them!!I bought a 2012 GMC Do not buy used cars from them!! I bought a 2012 GMC Acadia back in December 2020. The sell was fine and I drove the car back home in NC, well the ca Do not buy used cars from them!! I bought a 2012 GMC Acadia back in December 2020. The sell was fine and I drove the car back home in NC, well the car started to fail and have multiple issues. Check Engine light came out, Traction Control failure, ignition coil bad, Powers steering hose has a very bad leak, engine seals broken and it leaks oil!!!, car no safe to drive, they new about this problem bc they are in Mechanical records according with the GMC dealer here in NC.. Car was only 1000 miles over from the day I bought it and even like that they didn’t want to respond and help me with the repair!! They washed their hands.. Shameless and untrusting people!!! More

They have TERRIBLE SERVICE. I went to buy a 2012 WRX Hatchback. The original price was listed at $19,900. After I called twice they said the car was available. I then get a call from a lady named Sharon Hatchback. The original price was listed at $19,900. After I called twice they said the car was available. I then get a call from a lady named Sharon that after the car was inspected they realized it needed work and then raised the price to $21,900. I argued that the car had been confirmed to me that it was sitting for about a week and they should have been handled what the original price was. They also had the same price listed on multiple sites and nowhere did it say price was contingent on "inspection". After I then agreed to the price I went to see it and I was not allowed to test drive it because it needed new sway bars, which I understood. I was told they needed to take out an intake to give me the 1 year warranty, after I argued I wanted the intake on it they didn't care, they wanted to sell it with the warranty. So essentially I had to pay for something I didn't want because the intake was included in that 2k bump they charged me. I went on Wednesday and was told the part would be ready by Friday, didn't come in till after, not a big deal shipping isn't in their control. What happens NEXT is 100% in their control. I went to finally see the car again the following Friday and test drive it (at this point I had put my security deposit down already) on the test drive the car drove great expect for one small thing, I heard a noise. I took it back and told them and they said the mechanic thought it was a bushing. They told me they would fix it but they needed me to wait till Monday, so I said okay. Here is when everything went south. They wanted me to take owner ship of the car before they did the work, they wanted me to trade my car on that day(Friday) and then they would have given me a loaner till Monday. They wanted me to take owner ship of a car, that LITERALLY was making noise during the test drive, I then said no. I was willing to come back and see the car Monday, they knew it wasn't a game I was playing, I had called them multiple times nd I express ordered the title to the car I was trading in. I WAS 100% SERIOUS ABOUT BUYING THE CAR. They told me they wouldn't do the work without fixing it so I said no thank you and left. The car salesman Deshawn I believe was his name is the only person who ever called me back and the only guy was tried to to help me. Everybody else has no morals and only cares about profit. When Sharon called me and said "I know it looks like we raised the price because you showed interest, that's not the case." Yet that's exactly how it felt and that's exactly how they acted. I would never buy or do any business with that dealership or ANY Paul miller dealership. P.S the car is still sitting in the used inventory almost a month later. A sale they lost over poor service. More

I have leased two cars through Paul Miller Subaru and have been very pleased with both transactions. I was especially pleased with my salesman Harold. He was so friendly and easy to work with that I look have been very pleased with both transactions. I was especially pleased with my salesman Harold. He was so friendly and easy to work with that I look forward to working with him again. More

I had a great experience. Sam Kaiser was very helpful, answering all my questions. The entire process was seamless and straightforward (test drive, selection, financing, pickup). Also very safe during cov answering all my questions. The entire process was seamless and straightforward (test drive, selection, financing, pickup). Also very safe during covid More

Beware of the service dept at Paul Miller Subaru  They can't be trusted to perform all the services they charge you for.  On completion of my recent oil chage and tire rotation service I noticed that the can't be trusted to perform all the services they charge you for.  On completion of my recent oil chage and tire rotation service I noticed that the tires were never rotated.  I went back in and they admitted their 'mistake'.  They then rotated the tires.  This has happened twice in the past 12 months. But both times they did reimburse me in full for the service Though tire rotation is not a critical service, it's easy enough to discreetly mark your tires before your appt. to verify afterwards that they've been rotated.  But I'm sure most customers don't do this. And it's more difficult to verify that other services have been performed.  So how many customers are being ripped off on a regular basis?  It's not right. More

Very disappointed!I spoke with Ingrim I mention I pre- Very disappointed! I spoke with Ingrim I mention I pre- qualify for auto loan with capital one but don’t want use them. He said they work only with c Very disappointed! I spoke with Ingrim I mention I pre- qualify for auto loan with capital one but don’t want use them. He said they work only with chase bank. So I authorized to pull credit for chase bank only. Surprise .. 4 other inquiries which I did not approved.. visit was set September 10... I left Delear no car.. September 11 they run my credit again 2 inquiries.. wow !!!! Who give them approval? Don’t stand by Paul Miller promise. I will report them to BBB and also hire attorney. Very disappointed!!!! They did not want to work with me trade in low price no effort to get my approved for loan or sale car to me. More