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Paul Miller Subaru

Parsippany, NJ

Overview
Reviews
Vehicles
4.8
343 Reviews
Call Dealership (973) 298-1598

3469 US 46 East

Parsippany, NJ

07054

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Showing 343 reviews

March 12, 2022

First trip to service at Paul miller Subaru and I. Could not be more pleased from the service from reception to leaving. All were courteous and professional. Will return back in. More

by Squibus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin
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Mar 13, 2022 -

Paul Miller Subaru responded

We couldn't be happier to hear that we made such a positive first impression! The Paul Miller Subaru team is proud to deliver outstanding customer service at every visit, and it's wonderful to hear how much it means to our guests. Thank you for sharing your experience with us, and we hope we'll see you again down the road!

March 05, 2022

I question their integrity and ethics. Not straight shooters. Had Subaru VIP program with guaranteed price of Retail less 2%. They did some tricky math (trying to hide it) and took the 2% More

by bsmith63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sharon Coppola
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February 24, 2022

Great service no better people Leo was a gentleman quick turn arround will highly recommend them More

by Csrum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo
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Feb 24, 2022 -

Csrum responded

Not sure what is required?

Feb 25, 2022 -

Paul Miller Subaru responded

Thank you for your kind recommendation! We are very glad to hear that Leo helped your recent visit to Paul Miller Subaru go smoothly. Safe travels this weekend and beyond!

February 18, 2022

Always professional and exquisite service. Wouldn’t take my car anywhere else for service or anything else. More

by Walter315
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in service.
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Feb 18, 2022 -

Paul Miller Subaru responded

Walter, your confidence in the Paul Miller Subaru team means so much to us! It's truly our pleasure to keep your car in such excellent condition, and we look forward to many more service visits as the miles add up!

February 09, 2022

Outstanding service. My service advisor Frank did a great job in helping me with my issue with the car More

by S. David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank in service, James Scott
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Feb 09, 2022 -

S. David responded

Your service department is great. Frank did a great job in helping me ivice and Jim Scott has always been helpful and professional in helping me with my car. He gives me exceptional service and personal attention. .I appreciate all your help and expertise.

Feb 09, 2022 -

Paul Miller Subaru responded

Thank you for the kind feedback! We are proud to have Frank on our team and happy to hear that he went above and beyond to assist with your vehicle. Drive safely, and we hope to earn your business again at Paul Miller Subaru!

February 02, 2022

Very accommodating and the car dealer was so helpful, nice and explained everything in understandable way. Very professional and very thorough. I didnt even have to ask anything because he explained ever More

by Loni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Almanzar
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Feb 02, 2022 -

Paul Miller Subaru responded

Hi Loni - We love to hear that you received such informative service from our team. Thank you for trusting Paul Miller Subaru with this purchase! Your feedback means a lot and we hope that you love your new vehicle.

February 02, 2022

Greatest Service personnel desk….all are great and happy to help with any and all problems you are having with your vehicle. Today Jeff was ready and willing to help me…no hassle car was sent to the serv More

by Lsando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff and Steve last month
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Feb 03, 2022 -

Paul Miller Subaru responded

It's wonderful to hear how much you appreciate our team's dedication to providing the best service for your and your vehicle. We'll be glad to share with Jeff that he made your recent visit so efficient as well. Many thanks for putting your trust in the Paul Miller Subaru team, and drive safely!

Feb 03, 2022 -

Lsando responded

Thank you for telling Jeff and Steve they are beyond helpful..thanks

Feb 08, 2022 -

Lsando responded

All true….Steve has helped me out so many times always helpful every visit. Last visit Jeff helped me.

Feb 16, 2022 -

Lsando responded

Correction After the PS ABOVE... meant Steve has helped me a number of times.

January 27, 2022

VERY POOR and unreliable communication starting with service advisor&down the line.Absolutely considering getting rid of car so as to not deal with them again. More

by nmw2847
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Erin in Service Dept
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Jan 27, 2022 -

nmw2847 responded

VERY DISAPPOINTED

Feb 15, 2022 -

Paul Miller Subaru responded

This is certainly not the experience we want for our guests. We strive to provide a great service experience, and it is concerning that we've left the wrong impression. You should have been communicated more effectively by our team and I will certainly discuss your feedback with everyone. In the meantime, I would be grateful to step in and discuss this matter with you more directly. Will you please give me a call at 973-402-1700? Thank you, Kirk Quinones - Service Manager

January 25, 2022

The service department is well run. Leo was extremely courteous; he went out of his way to be helpful. More

by Adele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Avolio 5 stars!
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Jan 26, 2022 -

Paul Miller Subaru responded

It is nice of you to say that Leo was wonderful to work with! We appreciate your business and will see you again next time.

January 25, 2022

I really like this dealership. Leo Avolio was my rep this time and kept me updated on the progress of the repair. He is very professional. I purchased 2 Subaru's through the Costco Auto program and th More

by Ron L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Avolio , Sharon Coppola
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Jan 25, 2022 -

Paul Miller Subaru responded

Hi Ron - Thank you for your confidence in Leo and our team! It is always a pleasure to assist you and we look forward to welcoming you back to Paul Miller Subaru next time. Have a wonderful day!

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