Paul Miller Subaru
Parsippany, NJ
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Went in for a quick oil change. Greet by a friendly gentlemen who took my car key and gave me a card to bring in the service department. Greeted by another friendly employee calle Greet by a friendly gentlemen who took my car key and gave me a card to bring in the service department. Greeted by another friendly employee called Erin. She even called and texted me when my car is ready. Just a pleasant experience all the way! More
Probably one of the worst experiences I have had for a simple service. Simple oil change and oil was left on the hood of the car. Multipoint inspection says my coolant is ok, wipers, etc. Yet after I chec simple service. Simple oil change and oil was left on the hood of the car. Multipoint inspection says my coolant is ok, wipers, etc. Yet after I checked the coolant, the level was below minimum. As for wipers, it was a good thing I orders OEM wipers prior to visit since they didn’t bother to check they were original at 29,000 miles. Car rides much worse following the service than prior to bringing it in. Lastly, there was an issue with software when first getting car. Service manager at time Steve Bono said no matter what when bringing it in they would check for software and update at no cost. Now on last visit was told since past 3 years they will not update. WOW is all I can say! More
Great communication and follow up. Personalized service and pleasant interaction. Service was done in the exact time frame that we were promised. Personalized service and pleasant interaction. Service was done in the exact time frame that we were promised. More
Service department staff was attentive and polite. I was given a complete list of what needed to be done as well as the cost of each service and my car was finished within 4 hours of dropping it off I was given a complete list of what needed to be done as well as the cost of each service and my car was finished within 4 hours of dropping it off More
Fantastic! This was the second vehicle we've purchased from Paul Miller Subaru and it was, as I've come to expect, exceptional. Dashawn was helpful, knowledg This was the second vehicle we've purchased from Paul Miller Subaru and it was, as I've come to expect, exceptional. Dashawn was helpful, knowledgeable, easygoing and made the whole process easy despite being late in the evening and being constantly interrupted by my toddlers. He patiently walked through answers to all my questions and proposed options. I will be buying cars from him and this dealership exclusively moving forward. More