Paul Miller Honda of West Caldwell - Service Center

Bryan was great. He walked me through my options, followed up after my car was looked at and while it was being worked on. James was there when I dropped off and picked up my vehicle and was very nic followed up after my car was looked at and while it was being worked on. James was there when I dropped off and picked up my vehicle and was very nice and helpful. Definitely happy with the staff in the service department! More

Charles in the service department was very efficient in explaining my options for services offered. Service was completed very quickly and the waiting area was very nice. Thank you Paul Miller Honda and Ch explaining my options for services offered. Service was completed very quickly and the waiting area was very nice. Thank you Paul Miller Honda and Charles in service. More

Routine maintenance The staff, both indoors and out, was very helpful and friendly, there was no pressure, and I didn't have to wait too long for my car's routine service The staff, both indoors and out, was very helpful and friendly, there was no pressure, and I didn't have to wait too long for my car's routine service. Where I take issue is with Honda itself--the dashboard showed the service code, B-1 I think, and it was my second time for servicing. I was told that B-1 involved an expensive change of brake fluid, a recommendation that was based on timing, not mileage. I considered that ridiculous considering the car is less than 2 years old and had 7,900 miles on it, so I declined that service. When my service was complete, I was given a sheet with a warning and a comment that my brake fluid wasn't at maximum. If that was truly the case, I think topping off the fluid would have been adequate--AND SHOULD HAVE BEEN RECOMMENDED--rather than paying $175 for unnecessary new brake fluid--which I did not do. More

Excellence at it's Best This is my 2nd time going to this excellent dealership for service. I arrived there for my oil change the gentleman reviewed everything with me was ve This is my 2nd time going to this excellent dealership for service. I arrived there for my oil change the gentleman reviewed everything with me was very professional and knowledgeable. Once he finished reviewing the service he advised you can help yourself to bagels and coffee while we service your car I thought that was really nice. This is the best dealership ever and you feel right at home when you go there for service as well as I had a great experience getting my car there. I recommend this dealership to everyone. Beth LaRocco More

Exceeded expectations - great service & very friendly people I bought a new Honda Accord in 2006 from this dealership. I recently (Dec 2019) brought it in for an airbag recall. We made the appointment, but when I bought a new Honda Accord in 2006 from this dealership. I recently (Dec 2019) brought it in for an airbag recall. We made the appointment, but when I showed up to drop off the car, there was some internal miscommunication and they sent me (and my ride) home, telling me they didn't have the part. What Kirk Quinones did next to remedy the situation was amazing service and truly showed customer satisfaction is his number one priority. He offered to send mechanic to my house to perform the recall service the next day! That was not an option for me. He offered me a loaner so I could drop off the car and not have to wait. I offered to wait, so he provided me with an oil change. That would have been enough and was very much appreciated. But going above and beyond, since I mentioned that my rear glass defogger was not working, his mechanic traced it down for me, had all of the stripping pulled back from the interior of the rear window, cleaned and re-connected the connections, invited me to the garage to show me, and then had it all quickly back together and I was on my way. It now works. Great service, great mechanics, and everyone I dealt with was friendly. More

On time, good work, explain what is required to fix problem in old car, not pushed to do the said job Thanks Hot chocolate 👌good problem in old car, not pushed to do the said job Thanks Hot chocolate 👌good More

Friendly Servicer Friendly Service; helped make the repair painless; completed quickly; worked with me; all staff friendly and helpful; offered the best service; offere Friendly Service; helped make the repair painless; completed quickly; worked with me; all staff friendly and helpful; offered the best service; offered suggestions. Thank you. More

service team very friendly, waiting room clean and spacious, same as above plus A1 service quick and coffee and bagel delicious I don't have anything more to say but it seems that I have to say at least 25 wor same as above plus A1 service quick and coffee and bagel delicious I don't have anything more to say but it seems that I have to say at least 25 words -----quite annoying More

Friendly service and efficient in their schedule. Was able to give information about work that will be needed later.Not forced to do it now. able to give information about work that will be needed later.Not forced to do it now. More

Very Good Experience I was able to get an appointment within 24 hours. They did not do a sell on any additional services. Gave a reasonable price on tires. Service was I was able to get an appointment within 24 hours. They did not do a sell on any additional services. Gave a reasonable price on tires. Service was friendly and car was ready more or less when they said it would. More