Paul Miller Honda of West Caldwell - Service Center

My service was a recall due to an airbag problem. I did not want to wait to long and told James this. He was able to get the car finished in an hour not want to wait to long and told James this. He was able to get the car finished in an hour More

seamles and efficient; friendly service Very good service. Dealership has adapted well to the covid-19 pandemic. Service was completed in the time they said it would be and cost was reasonab Very good service. Dealership has adapted well to the covid-19 pandemic. Service was completed in the time they said it would be and cost was reasonable More

Service I've been taking my Honda S2000 for service here for over 7 or 8 years now. The service team has always been honest, friendly, and always willing to p I've been taking my Honda S2000 for service here for over 7 or 8 years now. The service team has always been honest, friendly, and always willing to provide a discount of some kind. I wouldn't take it anywhere else. Would highly recommend their service department. More

The service was excellent and took a reasonable amount of time. Everyone wore masks and was conscious of social distancing. I would come here again. time. Everyone wore masks and was conscious of social distancing. I would come here again. More

Car broke down on highway and Morgan assisted me right away - she is always great! The repairs were timely and Covid precautions were much appreciated away - she is always great! The repairs were timely and Covid precautions were much appreciated More

Service at its best… Timely efficient, and truly a class act… It's nice to be treated with honesty and respect… I would trust my Ridgeline to no one else but Kirk Quinones at Paul Miller Honda… act… It's nice to be treated with honesty and respect… I would trust my Ridgeline to no one else but Kirk Quinones at Paul Miller Honda… More

Very professional and responsive. My experience in buying my Honda Civic with Peter Jarvis was very professional. My service experiences with James and Morgan have again been been very My experience in buying my Honda Civic with Peter Jarvis was very professional. My service experiences with James and Morgan have again been been very professional and friendly. More

Great service. Very professional advisors. Highly recommended dealer. Ms. guido was very helpful and explained everything well. Very professional. Have been servicing my vehicle there for 5 years. recommended dealer. Ms. guido was very helpful and explained everything well. Very professional. Have been servicing my vehicle there for 5 years. More

Horrible experience. I took my 2020 Civic SI Sedan to this dealership for service. The service advisor, Domenic Tomasso, was disinterested in my concerns from the start. He accompanied the tech and mysel this dealership for service. The service advisor, Domenic Tomasso, was disinterested in my concerns from the start. He accompanied the tech and myself on the test drive. While Domenic created a profile for me, the tech stood a few feet away with his head in his hands, clearly agitated that a customer requested a test drive. Before leaving the lot, I pointed out my loose driver's seat which thrusts me forward whenever I have to stop suddenly. I also compared it to my front passenger seat which doesn't budge. Domenic met us outside and greeted the tech with a sarcastic "I know", implying how this was a waste of their time. During the drive, I pointed out obvious problems to the tech, who even nodded in agreement. Domenic sat in the rear. Upon returning, Domenic passive aggressively remarked how he couldn't hear a thing. His tech miraculously replied that he needs to drive it. Another implication that it was a waste of their time. What happened in the 5 minutes between our test drive, when the tech clearly heard what I pointed out, and arriving back at the dealership? I didn't acknowledge the blatant disrespect, and finished out the processing for a courtesy vehicle. I asked if there was an SI at the dealership they could compare it to, and Domenic shrugged his shoulders. He never attempted to confirm. I received a call the next that the car was fine, and the driver's seat didn't shift at all. Irrefutable lies on Domenic's part. I recently test drove a 2020 Civic SI Sedan at a dealership and the differences were obvious. The car was smooth, quiet and fast in comparison to my car. Domenic and his tech clearly don't care about the state of my vehicle. But, this is a personal investment, with real money, my money, behind it. Honda of North America has been informed about the awful service at this dealership. More

Service is always great at this car dealer. Have never had a bad experience as of yet and have been going there for years. Thanks. had a bad experience as of yet and have been going there for years. Thanks. More