Paul Miller Ford

Went in the first time Bryan take us to find the truck we’re looking for, also walk around the parking lot to see more options we have. He’s been kind and patience to explain everything about the cars and we’re looking for, also walk around the parking lot to see more options we have. He’s been kind and patience to explain everything about the cars and features, and took them out for test drive. After thinking for few days and confirm with Bryan for the purchase. Went I. Second time picking up the car, take me 30 minutes and I walk out with a new car. More

Bryan was very professional and helpful. We also felt that the other folks that helped us did a great job. The service department helped us with an issue and Bryan followed up to make sure w We also felt that the other folks that helped us did a great job. The service department helped us with an issue and Bryan followed up to make sure we were able to resolve the issue. Is definitely recommend Bryan. More

We really appreciated the deal we got at Paul Miller Ford we are very happy with our new car. we are very happy with our new car. More

Bryan Perkins was fantastic! Great experience at the dealership overall. Everyone there made things simple Great experience at the dealership overall. Everyone there made things simple More

Paul Miller Mazda workers were kind and easy to work with throughout the car buying process. throughout the car buying process. More

Very quick to communicate. Worked deal over the phone and emphasized the need for it to be quick once coming in to the dealership to finalize the purchase. Finance department a Worked deal over the phone and emphasized the need for it to be quick once coming in to the dealership to finalize the purchase. Finance department already had everything they needed but still ended up taking two hours to sign and get out the door. More

Great car buying experience! Very cool store and they have a restaurant. My salesperson Wan, was knowledgeable and friendly and made it fun. Thanks, I’m excited about my new F Very cool store and they have a restaurant. My salesperson Wan, was knowledgeable and friendly and made it fun. Thanks, I’m excited about my new F-150! More

“Best Experience I’ve Ever Had at a Car Dealership – Highly Recommend!” I recently bought a vehicle from Paul Miller Ford in Lexington, and it was hands down the best experience I’ve ever had at a ca Highly Recommend!” I recently bought a vehicle from Paul Miller Ford in Lexington, and it was hands down the best experience I’ve ever had at a car dealership. Wan, my salesperson, was friendly, knowledgeable, and incredibly patient. He really listened to what I wanted and helped me find the perfect vehicle without any pressure. Owen, the manager, was just as impressive—professional, honest, and made the whole process smooth and stress-free. Both Wan and Owen went above and beyond to make sure I was comfortable and informed every step of the way. The entire dealership is well-run, welcoming, and clearly focused on customer satisfaction. From start to finish, everything was efficient and enjoyable. I highly recommend Paul Miller Ford to anyone looking for a great car-buying experience. I’ll definitely be returning in the future and sending friends and family their way! More

I don't know that there truly is an "honest" car dealership anywhere, but Paul Miller is certainly one of the most dishonest you'll find. I had a printed offer on a vehicle. It was less than an hour dealership anywhere, but Paul Miller is certainly one of the most dishonest you'll find. I had a printed offer on a vehicle. It was less than an hour before closing so I communicated my plan to come back the next morning to finalize the deal. I was then told the next day that THEIR offer couldn't be honored. They then proceeded to try and sell me a more expensive vehicle. They are also inaccurate with their listings. They hide mileage on "new" vehicles, list specs that aren't there, and use stock photos. Just an exhausting waste of time. More

My interaction started off with messy customer service, but people were friendly. I was passed through several sales reps and the office was not prepared for an appointment I had standing for a we service, but people were friendly. I was passed through several sales reps and the office was not prepared for an appointment I had standing for a week. I came to a good price on a vehicle ($41,500 for a 2500 mile “new” ‘24 outer banks bronco- current market MSRP ~46k, as it is last years model and priced to clear inventory), and was going to sign the next day until the sales manager Scott sent a manipulative text, attempting the tactic of pretending to talk to competing dealers (who told me they know Scott and would not speak with him). Then tried to raise the price of this objectively worse model back to market MSRP. I will say I expected to pay a little more than this offer because it hadn’t been fully cleared. I feel 42-43 would have been reasonable for a model unsold in 2 regions since April ‘24 (it is February 25) with 2500 miles, listed at ~47k like comparable vehicles that are spotless with no miles. The next day I attempted to go into the store to talk in person, Scott refused to speak with me, and then they lied about selling the vehicle (which had been there nearly a year with out buyer interest) in an attempt to reposition the discussion away from the deal they offered, and get me to buy a more expensive model (or likely to get me to leave entirely). I knew there was no way it sold, but I entertained it because if they offered a good deal on one with no miles I’d pay more for that, logically. Then I saw the rep laughing with Scott (sales manager) in the back that their plan was working, before showing me absolutely wild overpriced offers for other models (above current value). It was clear they didn’t like that I was able to negotiate a good, but reasonable, price on the model with some miles and no customer interest, and they did not want my business. I could tell they felt very proud of themselves for these tactics. I left and will never go back, and I will make sure to let everyone know my experience here. I wanted to do business here because my initial perception was they were trustworthy, and I loved Paul Miller Mazda. I promise you, the sales manager Scott, specifically, is a liar and will use standard dishonest techniques to get you to pay more. Owen, the customer experience manager, is very kind and reasonable. The rep AB was doing his best, but took negotiations very personally and it clearly flustered him to even discuss negotiation. He seemed to be happy with the way this worked out. Update several days after posting this review: the original vehicle is still on their lot (now actually marked as a courtesy vehicle, which it wasn’t originally). More