Paul Miller Audi - Service Center

Under warranty great, once off let the buyer beware. Service department condescending, prices exorbitant, my car (A6) had 60,000 miles and everything started breaking. Service department condescending, prices exorbitant, my car (A6) had 60,000 miles and everything started breaking. More

Took car in for a/c repair and they had my car for a week. Cut my tire during process. When I picked up I had to wait and I missed all my meetings. Total inconvenience!!! No one really values time. Plan week. Cut my tire during process. When I picked up I had to wait and I missed all my meetings. Total inconvenience!!! No one really values time. Plan on spending 1/2 day when picking up! More

Orlando was my service consultant and made sure that I was kept informed as to the status of my vehicle and the repair was made at that visit while I waited and the car was washed which was an added value was kept informed as to the status of my vehicle and the repair was made at that visit while I waited and the car was washed which was an added value. I would definitely recommend this dealership. More

Troy the service guy was not friendly at all, vert curt and impatient. Troy did not explain anything and was much more concerned about getting the loaner back in time. He pointed out I was late to drop o and impatient. Troy did not explain anything and was much more concerned about getting the loaner back in time. He pointed out I was late to drop off My car even though I had called to let them know. Peter the sales manager made a great sale. He is a good sales guy but don't think about pointing out a problem with your brand new Audi. He flipped out! Like scary flipped out, screaming and yelling! Crazy! I've had BMWs before and at BMW they have excellent service from everybody. The Milburn Audi people seemed more friendly. Beware of this Paul Miller Audi. Not nice! And I'm not the kind to ever write reviews. More

The most unprofessional service department of all time, Bunch of liers when you buy the car, but when it comes to service they are the wost. Tom rocky the manager is a incompitant, clueless, and cannot man Bunch of liers when you buy the car, but when it comes to service they are the wost. Tom rocky the manager is a incompitant, clueless, and cannot manage his workers. They tried to scare me off by their big fat service manager. More

This was my 1st time getting serviced at Paul Miller Audi in Parsipanny. John Powell was the employee that helped me and he was very rude & unprofessional. I was definitely over-charged for a simple oil cha in Parsipanny. John Powell was the employee that helped me and he was very rude & unprofessional. I was definitely over-charged for a simple oil change on my 2002 3.0 Audi a4 . The cost was $125 to be exact. I usually go to Jack Daniels Audi off of 208 and their rate for oil changes ran around $55-$60. I was definitely OVER-CHARGED. I'm never going back to Paul Miller Audi in Parsipanny. RIP OFF!!! More

I brought in my 2002 A4 (manual) for some clutch vibrations when the car was in reverse. Service person told me that i needed a new clutch and that it would cost around $3200. I couldn't believe i vibrations when the car was in reverse. Service person told me that i needed a new clutch and that it would cost around $3200. I couldn't believe it so I paid $100 for the diagnostic and took my car to a local shop. They told me to just keep driving the car as they couldn't find any issues with the car. It had 54,000 miles on it back then (which was a reason why I was upset about getting charged $3200 for a car that was couple of months out of warranty). Long story short, my car has 100,000 miles on it right now and I still have the original clutch. My suspicion is that when they think that something is wrong with a part, they just replace it instead of actually diagnosing the problem. Who knows how many people got ripped of that way. Also, I had another issue there where i asked them to rotate tires and they didn't do it. I knew that because I marked each tire with chalk and when the car was returned to me, all tires were in the same positions. I had to argue with Tom (really abrasive and unpleasant person) and he didn't agree to actually rotate tires until i dragged him outside and showed him the tires. My suggestion is to mark all your parts and check them for every service performed there. DXJ More

Service was a black hole. Car went in, issues I asked to have fixed were ignored. Car sat for days with no one calling to provide an update. At second service, same issue--a total lack of follow up. have fixed were ignored. Car sat for days with no one calling to provide an update. At second service, same issue--a total lack of follow up. More

Twice after services, my car has to be tolled back to their shop after drove less then 30miles! You to go this place if you like to have nightmare. their shop after drove less then 30miles! You to go this place if you like to have nightmare. More

My 2001 A6 (with the CPO AUDI Warranty) 6 speed trans was whining in forward gears like it was in reverse. This is a quote from Tom Carrino, the general manger of the service area. "Well sir, it appears whining in forward gears like it was in reverse. This is a quote from Tom Carrino, the general manger of the service area. "Well sir, it appears to be within Audi specs. I would have to find another 2001 A6 with a manual transmission and see if it makes the same sound in gear. We don't come across those very often, so I can't make a good determination whether the noise is normal or not." All 4 axle seals were also leaking, to which he told me that the warranty didn't cover replacing them. I can't explain how pissed I still am about this. They wouldn't even honor Audi's own warranty for a major item and 4 minor items. OK, let's get a second opinion on the matter. Took the car to Newton Audi in Newton NJ. "Sir, we can take you right away and would you like a loaner car?" I almost gave the service guy a hug after wanting to do bad things to the Paul Miller guy. They drove the car, got Audi NA to authorize ripping down the trans. The trans was badly damaged after 40,000 miles and they replaced the whole trans with a rebuilt one. They also changed all 4 axle oil seals UNDER WARRANTY. Total approximate cost parts and labor, $11,000 of which I had to pay my $50.00 deductible, $200 for a new clutch, and I think I had an oil change done for $70.00. To sum up, let see here. Please make it your best effort to not step foot in the service area of Paul Miller Audi. I have absolutely no idea how they have a rating in the positive area on this board. Wait, one positive remark about PM Audi. They washed my car for me which only too 90 minutes of me waiting for it. Go somewhere else, anywhere else, please. More