Paul Miller Audi
Parsippany, NJ
Filter Reviews by Keyword
By Type
Showing 1,227 reviews
I have been leasing vehicles from this dealer for many years. The service is part of the reason I return. My service advisor was wonderful and made sure I had transportation for the time that my car was b years. The service is part of the reason I return. My service advisor was wonderful and made sure I had transportation for the time that my car was being repaired. My lease is up next year and I will be returning to lease another Audi from Paul Miller. More
I always use Paul Miller for my car service needs. I made an appointment, arrived on time, and received service right away. The staff at Paul Miller offered patience and understanding as instruction I made an appointment, arrived on time, and received service right away. The staff at Paul Miller offered patience and understanding as instruction were given on how to navigate the process. Service took about an hour and I was able to have virtual meetings while I waited. I was told about additional services that I may need to keep my car running with no pressure to commit. You get a report of your service along with a video. Overall, I am satisfied with Paul Miller and appreciate their service. A big thank you to Aaron for his exemplary service! More
I would highly discourage anyone outside of NJ from purchasing a vehicle from Paul Miller. As a PA resident, I purchased a vehicle in late June whose battery failed PA inspection and was told by Paul M purchasing a vehicle from Paul Miller. As a PA resident, I purchased a vehicle in late June whose battery failed PA inspection and was told by Paul Miller that nothing can be done to fix the issue. The Paul Miller warranty is a farce and I recommend purchasing a vehicle elsewhere. More
Nice modern facility, very helpful employees who try to make you feel appreciated, and served on time. Stewart specially, was very helpful and efficient. The car was serviced and returned cleaned and on ti make you feel appreciated, and served on time. Stewart specially, was very helpful and efficient. The car was serviced and returned cleaned and on time! More
Paul Miller Audi is the real deal and makes the entire process easy and straightforward. Peter Wendell goes above and beyond and is a true professional. Michael laid everything out and also was very eas process easy and straightforward. Peter Wendell goes above and beyond and is a true professional. Michael laid everything out and also was very easy to work with. More
Sales rep Justin was helpful, knowledgeable and not pushy. Very easy to communicate with. I would say the same for the Finance Manager, Jose, as well. pushy. Very easy to communicate with. I would say the same for the Finance Manager, Jose, as well. More
I purchased a 2024 Audi in April. Subsequently I traded the car in for another car. I contacted the finance manager(Jose) to process a cancellation request in order to get a full refu Subsequently I traded the car in for another car. I contacted the finance manager(Jose) to process a cancellation request in order to get a full refund of the Tire and Wheel warranty cost which is within the contract requirments. After a few weeks of trying to get the status of my refund from the dealer, I contacted the insurance company directly and was informed that a check was mailed to the dealer on June 11, 2024. After leaving several messages for both the finance and sales managers, I received a call from my salesman (Binny). He advised my that due to a computer issue, no checks can be created until the systems are back up. The refund procedure requires that refunds only go to the dealer and not directly to the customer which is completely unfair. The dealers should provide a refund check to the customer as soon as it is requested. Then the dealer should wait for the refund from the insurance company. The customer paid for the warranty at the time of purchase directly to the dealership, the dealership should provide the refund. Neither the dealer nor the warranty contract document, disclosed that refunds can ONLY be sent to the dealer. My advice to future customers, do not buy any aftermarket warranties. More
We have purchased 6 cars from Paul Miller, every experience has been very positive. Our latest experience was leasing a 2024 Audi Q4 e-tron. Great car and great monthly payment. experience has been very positive. Our latest experience was leasing a 2024 Audi Q4 e-tron. Great car and great monthly payment. More