Paul Miller Audi

I submitted a request via Audi.com and was contacted by Mark Burnett - mburnett@paulmiller.com. Excellent service from Mark, knew the industry and was strait with me on any/all questions I had... and was p Mark Burnett - mburnett@paulmiller.com. Excellent service from Mark, knew the industry and was strait with me on any/all questions I had... and was prompt returning any calls I made to him. They just didn’t have the color I wanted or I would have bought from him for sure. More

The most unprofessional service department of all time, Bunch of liers when you buy the car, but when it comes to service they are the wost. Tom rocky the manager is a incompitant, clueless, and cannot man Bunch of liers when you buy the car, but when it comes to service they are the wost. Tom rocky the manager is a incompitant, clueless, and cannot manage his workers. They tried to scare me off by their big fat service manager. More

Looking for a specific A6 Audi... (4.2 V8, tech/ winter pkgs). I have known Albin for years, obviously a positive previous history. Albin called me when they had two 4.2's to test drive. I settled on the B pkgs). I have known Albin for years, obviously a positive previous history. Albin called me when they had two 4.2's to test drive. I settled on the Blk/Blk, 4.2, etc. He showed me and we agreed upon price (I traded an A8L). The used car mgr evalauted my vehicle and adjusted his A6 priced based upon condition after "It goes thru the shop for CPO". Tires needed to be changed - which I advised I would incur that cost and purchase my own ( I don't like Continentals)..... After running through the shop I was told all is fine "Brakes were recently serviced, so your in luck!!" Key needs to be ordered. Great, minor stuff I thought, 7k miles later: After having the car in for oil change/ blue tooth/ Key/ window tint... all is well. Driving home from this service, the Brake sensor alert comes on?? Blue tooth phone stops working again?? Frustrating because I now live in PA and went to Paul Miller (NJ) only due to my relationship with Albin and Dave in service (great guy, excellent).... I've drivin less than 7k miles since the purchase! While waiting for a service date I tried to speak with Mgr for some sort of good will on the brakes. He basically said NO! When I showed him the chronological/mileage order of things he was disinterested saying "It's a used car when you bought it". Funny, I thought thats why I was paying a premium for a Certified Audi Warranty?? I feel that he was dismissive due to the vehicle being a used A6, low priority sale. I feel bad for Albin being associated with this person, but I now will purchase my next vehicle at a another dealership.... I have recently left a deposit on the new RS6(I was told I'm #5 for the US market, possibly 2012 model year release). This will be my 6th Audi over a 14 year time frame. Great cars, sometimes poor sales Mgrs! More

I COULD NOT WARN YOU ENOUGH ABOUT THIS DEALERSHIP! I had one of the most unbelievable, stress-related buying experiences imaginable, and I wish I would’ve read some of the reviews about Paul Miller Audi (PM one of the most unbelievable, stress-related buying experiences imaginable, and I wish I would’ve read some of the reviews about Paul Miller Audi (PMA) before my purchase. Anyway, my wife and I had been actively and aggressively searching for an Acura MDX for about three months. We found a white 2008 on line at PMA (used cars), and contacted them about pursuing it. We were excited, especially after the amount of hours we had invested in looking. Unfortunately, it was in New Jersey and we couldn’t just drive over and pick it up. The PMA sales rep I was hooked up with was one of the most un-professional, and un-apologetic men I have ever met in my life (that goes for the other two individuals – further up the ladder - I tried to plead with later)! I digress. I had numerous forms sent electronically (to sign) and scan back to him in order to complete the transaction of the 08’ MDX. I signed the forms, sent him the scans, and shot him an e-mail letting him know everything was completed. I spent the rest of the night looking up carriers, and comparing costs. The next morning (Friday) my wife and I went to our bank and deposited the necessary funds (per his instructions). 10 minutes after I confirmed payment, miraculously, there are additional papers to sign before he can proceed. I said, “How come you didn’t know this yesterday???” No apology whatsoever. I believe he said “Hey, it is what it is”. I told him I needed the additional papers asap because I was lining up a carrier, and my wife was very anxious to drive it (we sold our previous SUV a week prior so every additional day without a vehicle for my wife was an inconvenience). He said “No worries, I’ll overnight to you”. Shortly afterwards, I called his boss to express my disappointment, but he was short on compassion that day too, and reassured me the package would be here tomorrow. I had Michigan State football tickets for the next day (Saturday), and waited, and waited, and waited. It never arrived….and yes, I missed the game as a result. Monday (the day the forms actually arrived), I was needed in Ohio for business, and was now required to drive back (6 hours total) to sign them and overnight back….I was ticked. The next morning (Tuesday), I called my PMA sales rep, and informed him that the papers were signed and on their way. He then said….get this…”Good, all we need now is the money.” ….I went ballistic. It took most of the morning for (many of) them to figure out the money was already sitting in their account. I spent most of this (company) time, beside myself (between phone calls), fully convinced that they simply lost and/or stole my money…heck, everything else to this point was bungled up. My bank had to get involved, and even my (bank) representative asked me “How bad do you want this car? These people are absolutely the rudest people I have ever dealt with”. Fast forward to the delivery day - On more than one occasion, I had reminded my PMA rep to make sure that when the car finally arrives, that it has a full tank of gas, oil is changed, vacuumed, etc, especially after this whole fiasco….guess what? Car finally arrived and it was on fumes, no oil change, and the car had an awful stench to it. To make matters worse, the passenger mirror was dented and had missing paint. I reported this back to PMA, and was told that it “must’ve been done by the carrier, go after them for compensation”. Guess what? I found an old bookmark of mine, complete with a video, and if you blow up the screen, can easily see the blemish was already there. This represented a total disregard for honesty, and if they actually meant what they said about “responsibility for compensation”, they would’ve assumed the cost of repairing it…but nooooo, the $$ were already in their bank and the customer is left footing the bills (just like all the other folks I read about in these reviews/columns) I wrote three letters to upper management over the course of 6 days, and was blown off each and every time. In fact, one of the sales managers, during a heated exchange, asked me mid-transaction “What do you want me to do about it?” I was floored at this point….I said “How about asking what you might be able to do to rectify the situation?”, Maybe apologize for once, and say “I’m sorry this whole buying experience went south for you; how can we make it up to you”? The first thing I did when the car arrived was remove all the Paul Miller license plate frames. There was no way they were getting one minute of free advertising from us. Do yourself a favor and entertain a further drive, and find a dealer with a decent reputation. I am obviously in the majority judging by the reviews written thus far. This whole thing stunk from the word go…one of the worst mistakes of my life. More

This is really a follow-up to my previous comments regarding this dealerships approach to sales. They are arrogant, to say the least, and in my opinion extremely rude. I have to say again: If this is regarding this dealerships approach to sales. They are arrogant, to say the least, and in my opinion extremely rude. I have to say again: If this is how they treat customers who are trying to buy cars, how will they treat you after? Visiting other dealers only reinforced by opinion of this one. If you are shopping for a car, and considering this dealership, do yourself a favor and go about 2.5 miles east - to Bloomfield Ave and Globe Mercedes-Benz. I just bought a very low mileage certified pre-owned MB C230 there and am extremely pleased with the car and the entire buying experience. What a difference. Paul Miller missed out - I could be driving an A3 or A4 right now. But I'm not. More

A couple of weeks ago I went in looking for a car; it was a cold Saturday and we were wandering around the pre-owned lot at Paul Miller. PAM ZABITZ, now affectionately known as "My Audi Lady" saw my husband a cold Saturday and we were wandering around the pre-owned lot at Paul Miller. PAM ZABITZ, now affectionately known as "My Audi Lady" saw my husband in the lot (as she was on her way to get lunch next door) and immediately offered to help us. IF YOU ARE LOOKING TO PURCHASE AN AUDI, you owe it to yourself to FIND PAM!!! She is the EPITOME of CUSTOMER SERVICE! Paul Miller should duplicate her! I came back later that afternoon to test drive A4 2.0T Quattro's. Pam was already booked for appointments that morning; the timing was perfect for me. PROS with my A4 2.0T Quattro Purchase Experience at Paul Miller Audi: -PAM ZABITZ KNOWS her cars! She taught me how to use the TipTronic & maximize my car's features. -Pam listens to YOUR needs & is not pushy. She is friendly & approachable. -Pam is constantly working for you...if the car you are looking for is not on the lot, she will keep looking until she finds one that meets your needs! -Website is current & you can preview cars in the comfort of your home. LOVE this! -Pricing is VERY COMPETITIVE! -Staff is professional. -SHYL, the Business Manager, is also very SERVICE-ORIENTED! He's friendly, has a great sense of humor, and is patient in explaining the process & contract. (Unlike other dealers who rush you through this and just want your signature.) -After-Sale Service follow-up is AMAZING! I've never experienced such attention to post-purchase engagement as I have at Paul Miller Audi! WAY TO GO! ***OVERALL***: This is my first AUDI purchase & the EXPERIENCE with PAM as my Audi Specialist was well worth my time & money. I TRUST Pam and would HIGHLY RECOMMEND her to anyone looking at Audi's. When I work with service providers, my first criteria is that they are friendly, real/down-to-earth, humble (not arrogant), approachable, honest, trustworthy, good listeners, and follow-through with their commitments as well as honor my time. This is what I experienced with Pam & Shyl. OPPORTUNITIES for Improvement/GREATER SUCCESS at this dealership: (NOTE: My business is providing corporate training & executive coaching, especially in the areas of Customer Service, Leadership, and Communication. Thus, my standards for excellence are very high and I am willing to provide feedback for others to have greater success.) -The rest of the sales staff needs to learn to SMILE & SAY HELLO! 10ftx3ft rule -Offer customers your assistance when you see them enter your showroom (even if you are walking on your way to do something). I came back a few times to meet with Pam and no one greeted me. As I made my way to her desk, several sales staff were present, made eye contact with me but didn't recognize that I needed help. -My impression is that many of the sales staff are task-oriented and get caught up in their work while forgetting to look up and acknowledge people. AWARENESS of your environment is key. -Also, perhaps the sales staff feels that if they approach others they may come off as being aggressive. There is a way to be friendly and not come across as being pushy. **IMPLEMENT ABOVE Customer Service practices and Paul Miller Audi will have even GREATER SUCCESS. I HIGHLY RECOMMEND you see PAM to buy your AUDI!!** Christina M. Santiago Rising Above LLC Keynotes, On-Site Training, Executive Coaching www.RisingAboveLLC.com More

I am in the process of actively shopping for a replacement for my current daily driver (a 10 year old Saab) and the A3 and A4 were on my list. They are no longer on my list. Incidentally, while th replacement for my current daily driver (a 10 year old Saab) and the A3 and A4 were on my list. They are no longer on my list. Incidentally, while the Saab is my "daily driver", my other car is a Porsche 911 (luckily, as it turns out, neither of my cars were purchased or serviced at a Paul Miller dealership). I stopped by Paul Miller Audi on Saturday 17 October, looked at several cars in the showroom and departed aggravated and determined never to do business with this dealer or any Paul Miller dealership, and will be urging all of my friends and associates to do the same. I spent over 15 minutes (2:28 to 2:44 pm) in the showroom, spending most of my time looking at a white A4 quattro, opening and closing the doors and trunk. Several salesmen sat watching me at that time. They were not helping other customers, nor on the phone. I watch one salesperson eat what I believe was a piece of fruit (an apple, I think), and then sit back in his office chair while looking "through" me. For the entire period in the dealership, I received not so much as a "hello" or "I'm helping someone else right now - I'll be right over". If you think that isn't a long time to be ignored, I urge you to go to any retail establishment, look with obvious interest at a specific piece of merchandise, and stand roughly immobile for over 15 minutes. Yes, there was some foot traffic in the dealership, but it was not what I would call extremely busy. I am a 6'1" tall, roughly 250 lbs, 50 year old Caucasian with a trimmed goatee, and I was wearing a black sweater over a button-down-collar white shirt, and pleat-front cuffed dark khaki pants. I mention all of this because I seemed to be invisible to the salesmen, or perhaps didn't fit some form of customer profile. Maybe it was because I pulled up in my Saab rather than a more expensive vehicle? One only gets one chance to make a good first impression, and my impression of this dealership and thus of Audi, is anything but good. If this is the arrogance with which this Audi dealer treats "ready to buy" customers, just how badly will they treat customers after the sale? More

Extremely positive buying experience. No bull, no pressure, completely competent and professional transaction. This was an internet purchase and was very leery of doing business this way..especially pressure, completely competent and professional transaction. This was an internet purchase and was very leery of doing business this way..especially with a used car. To my delight, the experience could not have been better. More

This was my 1st time getting serviced at Paul Miller Audi in Parsipanny. John Powell was the employee that helped me and he was very rude & unprofessional. I was definitely over-charged for a simple oil cha in Parsipanny. John Powell was the employee that helped me and he was very rude & unprofessional. I was definitely over-charged for a simple oil change on my 2002 3.0 Audi a4 . The cost was $125 to be exact. I usually go to Jack Daniels Audi off of 208 and their rate for oil changes ran around $55-$60. I was definitely OVER-CHARGED. I'm never going back to Paul Miller Audi in Parsipanny. RIP OFF!!! More

I brought in my 2002 A4 (manual) for some clutch vibrations when the car was in reverse. Service person told me that i needed a new clutch and that it would cost around $3200. I couldn't believe i vibrations when the car was in reverse. Service person told me that i needed a new clutch and that it would cost around $3200. I couldn't believe it so I paid $100 for the diagnostic and took my car to a local shop. They told me to just keep driving the car as they couldn't find any issues with the car. It had 54,000 miles on it back then (which was a reason why I was upset about getting charged $3200 for a car that was couple of months out of warranty). Long story short, my car has 100,000 miles on it right now and I still have the original clutch. My suspicion is that when they think that something is wrong with a part, they just replace it instead of actually diagnosing the problem. Who knows how many people got ripped of that way. Also, I had another issue there where i asked them to rotate tires and they didn't do it. I knew that because I marked each tire with chalk and when the car was returned to me, all tires were in the same positions. I had to argue with Tom (really abrasive and unpleasant person) and he didn't agree to actually rotate tires until i dragged him outside and showed him the tires. My suggestion is to mark all your parts and check them for every service performed there. DXJ More