Paul Miller Audi

Bernardo Amster was extremely patient in dealing with my husband, myself and our 3 year old grandchild. He made what could have been a stressful visit to a car dealership into a very pleasant experience. husband, myself and our 3 year old grandchild. He made what could have been a stressful visit to a car dealership into a very pleasant experience. He was very knowledgable about the different models and did not become frustrated by the endless questions posed by a 3 year old. We did not feel pressured into a purchase and look forward to our continued relationship with Paul Miller Audi. I would highly recommend this dealership to my family and friends. More

If you are looking to purchase an Audi, Paul Miller Audi is the place to go. Peter Wendell is the epitome of customer service. Peter knows Audi’s better than Audi knows Audi’s. He is a very dedicated salesm is the place to go. Peter Wendell is the epitome of customer service. Peter knows Audi’s better than Audi knows Audi’s. He is a very dedicated salesman who taught me everything I needed to know about my car and all of its amazing features. He is extremely friendly and listens to your needs. He is hard working and will search day and night until he finds the perfect car for you. His after-sale follow up is amazing and he emails me frequently to see how my Audi A4 and I are doing. He did not rush through the process. Peter wanted to be sure everything was spelled out for me and that I was left with no questions left unanswered. My experience with Paul Miller Audi and Peter Wendell was well worth my time and money. I would highly recommend Peter Wendell to anyone looking to purchase an Audi. More

I purchased a 2008 A4 3.2 as a Certified Pre-owned. Not only was this a very hard car to find but the price was extremely competitive. The purchase experience was seamless. When I discovered a problem only was this a very hard car to find but the price was extremely competitive. The purchase experience was seamless. When I discovered a problem with the heating that I had not recognized because I was unfamiliar with the car during the test drive, Mr Saigh immediately made arrangements to have it repaired. Pam came in on her day off to guide me through the final arrangements. I love the car. More

These guys are a bunch of liars. They initially gave a very good price (with some backend fees from financing, which I was fine with) and mailed paper work for a deposit. Two days later, suddenly said dem very good price (with some backend fees from financing, which I was fine with) and mailed paper work for a deposit. Two days later, suddenly said demand for the car is high and cut the discount by half. Two weeks later now the car is so hot that they cannot offer the price they quoted. The sales manager is a big fan of economics (probably tried to major in econ. but couldn't); tries to teach how demand and supply work in the market place. It's a shame Audi has to put up with clowns like these. Nice cars sold by wrong people. Save yourself some time and go somewhere else. More

I requested a quote on an Audi A3 TDI via email. I received several automated emails, and no phone call. I called Paul Miller to ask about a quote and spoke with one salesperson who ended up referrin received several automated emails, and no phone call. I called Paul Miller to ask about a quote and spoke with one salesperson who ended up referring me to another salesperson. My questions were never answered and I am still waiting on the quote. They seemed very uninterested and unenthusiastic in my business. Can you imagine how they would treat me if I actually purchased a vehicle from them? Then, I sent an email to their customer service manager and it was bounced back!! WOW!! DON'T WASTE YOUR TIME WITH THIS DEALERSHIP. EXPECT TO BE TREATED THE WAY YOU SHOULD -- AS A CUSTOMER!! More

I submitted a request via Audi.com and was contacted by Mark Burnett - mburnett@paulmiller.com. Excellent service from Mark, knew the industry and was strait with me on any/all questions I had... and was p Mark Burnett - mburnett@paulmiller.com. Excellent service from Mark, knew the industry and was strait with me on any/all questions I had... and was prompt returning any calls I made to him. They just didn’t have the color I wanted or I would have bought from him for sure. More

The most unprofessional service department of all time, Bunch of liers when you buy the car, but when it comes to service they are the wost. Tom rocky the manager is a incompitant, clueless, and cannot man Bunch of liers when you buy the car, but when it comes to service they are the wost. Tom rocky the manager is a incompitant, clueless, and cannot manage his workers. They tried to scare me off by their big fat service manager. More

Looking for a specific A6 Audi... (4.2 V8, tech/ winter pkgs). I have known Albin for years, obviously a positive previous history. Albin called me when they had two 4.2's to test drive. I settled on the B pkgs). I have known Albin for years, obviously a positive previous history. Albin called me when they had two 4.2's to test drive. I settled on the Blk/Blk, 4.2, etc. He showed me and we agreed upon price (I traded an A8L). The used car mgr evalauted my vehicle and adjusted his A6 priced based upon condition after "It goes thru the shop for CPO". Tires needed to be changed - which I advised I would incur that cost and purchase my own ( I don't like Continentals)..... After running through the shop I was told all is fine "Brakes were recently serviced, so your in luck!!" Key needs to be ordered. Great, minor stuff I thought, 7k miles later: After having the car in for oil change/ blue tooth/ Key/ window tint... all is well. Driving home from this service, the Brake sensor alert comes on?? Blue tooth phone stops working again?? Frustrating because I now live in PA and went to Paul Miller (NJ) only due to my relationship with Albin and Dave in service (great guy, excellent).... I've drivin less than 7k miles since the purchase! While waiting for a service date I tried to speak with Mgr for some sort of good will on the brakes. He basically said NO! When I showed him the chronological/mileage order of things he was disinterested saying "It's a used car when you bought it". Funny, I thought thats why I was paying a premium for a Certified Audi Warranty?? I feel that he was dismissive due to the vehicle being a used A6, low priority sale. I feel bad for Albin being associated with this person, but I now will purchase my next vehicle at a another dealership.... I have recently left a deposit on the new RS6(I was told I'm #5 for the US market, possibly 2012 model year release). This will be my 6th Audi over a 14 year time frame. Great cars, sometimes poor sales Mgrs! More

I COULD NOT WARN YOU ENOUGH ABOUT THIS DEALERSHIP! I had one of the most unbelievable, stress-related buying experiences imaginable, and I wish I would’ve read some of the reviews about Paul Miller Audi (PM one of the most unbelievable, stress-related buying experiences imaginable, and I wish I would’ve read some of the reviews about Paul Miller Audi (PMA) before my purchase. Anyway, my wife and I had been actively and aggressively searching for an Acura MDX for about three months. We found a white 2008 on line at PMA (used cars), and contacted them about pursuing it. We were excited, especially after the amount of hours we had invested in looking. Unfortunately, it was in New Jersey and we couldn’t just drive over and pick it up. The PMA sales rep I was hooked up with was one of the most un-professional, and un-apologetic men I have ever met in my life (that goes for the other two individuals – further up the ladder - I tried to plead with later)! I digress. I had numerous forms sent electronically (to sign) and scan back to him in order to complete the transaction of the 08’ MDX. I signed the forms, sent him the scans, and shot him an e-mail letting him know everything was completed. I spent the rest of the night looking up carriers, and comparing costs. The next morning (Friday) my wife and I went to our bank and deposited the necessary funds (per his instructions). 10 minutes after I confirmed payment, miraculously, there are additional papers to sign before he can proceed. I said, “How come you didn’t know this yesterday???” No apology whatsoever. I believe he said “Hey, it is what it is”. I told him I needed the additional papers asap because I was lining up a carrier, and my wife was very anxious to drive it (we sold our previous SUV a week prior so every additional day without a vehicle for my wife was an inconvenience). He said “No worries, I’ll overnight to you”. Shortly afterwards, I called his boss to express my disappointment, but he was short on compassion that day too, and reassured me the package would be here tomorrow. I had Michigan State football tickets for the next day (Saturday), and waited, and waited, and waited. It never arrived….and yes, I missed the game as a result. Monday (the day the forms actually arrived), I was needed in Ohio for business, and was now required to drive back (6 hours total) to sign them and overnight back….I was ticked. The next morning (Tuesday), I called my PMA sales rep, and informed him that the papers were signed and on their way. He then said….get this…”Good, all we need now is the money.” ….I went ballistic. It took most of the morning for (many of) them to figure out the money was already sitting in their account. I spent most of this (company) time, beside myself (between phone calls), fully convinced that they simply lost and/or stole my money…heck, everything else to this point was bungled up. My bank had to get involved, and even my (bank) representative asked me “How bad do you want this car? These people are absolutely the rudest people I have ever dealt with”. Fast forward to the delivery day - On more than one occasion, I had reminded my PMA rep to make sure that when the car finally arrives, that it has a full tank of gas, oil is changed, vacuumed, etc, especially after this whole fiasco….guess what? Car finally arrived and it was on fumes, no oil change, and the car had an awful stench to it. To make matters worse, the passenger mirror was dented and had missing paint. I reported this back to PMA, and was told that it “must’ve been done by the carrier, go after them for compensation”. Guess what? I found an old bookmark of mine, complete with a video, and if you blow up the screen, can easily see the blemish was already there. This represented a total disregard for honesty, and if they actually meant what they said about “responsibility for compensation”, they would’ve assumed the cost of repairing it…but nooooo, the $$ were already in their bank and the customer is left footing the bills (just like all the other folks I read about in these reviews/columns) I wrote three letters to upper management over the course of 6 days, and was blown off each and every time. In fact, one of the sales managers, during a heated exchange, asked me mid-transaction “What do you want me to do about it?” I was floored at this point….I said “How about asking what you might be able to do to rectify the situation?”, Maybe apologize for once, and say “I’m sorry this whole buying experience went south for you; how can we make it up to you”? The first thing I did when the car arrived was remove all the Paul Miller license plate frames. There was no way they were getting one minute of free advertising from us. Do yourself a favor and entertain a further drive, and find a dealer with a decent reputation. I am obviously in the majority judging by the reviews written thus far. This whole thing stunk from the word go…one of the worst mistakes of my life. More

This is really a follow-up to my previous comments regarding this dealerships approach to sales. They are arrogant, to say the least, and in my opinion extremely rude. I have to say again: If this is regarding this dealerships approach to sales. They are arrogant, to say the least, and in my opinion extremely rude. I have to say again: If this is how they treat customers who are trying to buy cars, how will they treat you after? Visiting other dealers only reinforced by opinion of this one. If you are shopping for a car, and considering this dealership, do yourself a favor and go about 2.5 miles east - to Bloomfield Ave and Globe Mercedes-Benz. I just bought a very low mileage certified pre-owned MB C230 there and am extremely pleased with the car and the entire buying experience. What a difference. Paul Miller missed out - I could be driving an A3 or A4 right now. But I'm not. More