Paul Miller Audi

Under warranty great, once off let the buyer beware. Service department condescending, prices exorbitant, my car (A6) had 60,000 miles and everything started breaking. Service department condescending, prices exorbitant, my car (A6) had 60,000 miles and everything started breaking. More

Took car in for a/c repair and they had my car for a week. Cut my tire during process. When I picked up I had to wait and I missed all my meetings. Total inconvenience!!! No one really values time. Plan week. Cut my tire during process. When I picked up I had to wait and I missed all my meetings. Total inconvenience!!! No one really values time. Plan on spending 1/2 day when picking up! More

I had an appointment on 6/9/12@3-3:15PM. When I arrived Dan was with a customer which is understandable. Rather than have me wait he had Dave help us out. We went on a test ride in a 2013 A5 Dave was not Dan was with a customer which is understandable. Rather than have me wait he had Dave help us out. We went on a test ride in a 2013 A5 Dave was not nice or helpful on the drive. I asked him various questions about the vehicle, but he did not volunteer any assistance about the A5. When we came back to the dealership Dave went over the car, but his disposition was not so friendly. With no personality whatsoever. Afterwards, he asked about my car if it was leased, how many payments lefted and what I was going to do either lease or buy. Neither Dan or Dave never had anyone look at the car to be appraised or take it out on the road. Dave comes back to the desk asks my lease payment on my car and tells me they would not buy the car, but would finish the payments. Afterwards, he is looking on the computer to see what my lease payment would total. About 713.00 per month. Dave was not very convincing he wanted to make a deal. He gives me a price that was list on the vehicle not invoice, which Dan already mentioned to me on the phone earlier in the week I would get invoice price. Also Dave adds in my remaining payments on my car to the total invoice of the A5 which came out 47,500. I went on to ask Dave why are you giving prices on the car when I came here to work out a deal with Dan. So we went over to Dan who was just sitting at his desk doing absolutely nothing and Dave whispered something to him. Afterwards, I told Dan in my opinion Dave discouraged me on doing business with this dealership. Most important aspect why would Dave add my car payments to the deal? Is customer service not part of what the dealship stands for. Why would Dave and Dan just let me leave and go elsewhere? Thanks PS: Hope the next customer does not have my experience. More

Pam and the others at the dealership are fantastic! It's a great team and they made the experience smooth and easy. Pam took the time to show us as many vehicles as we needed to be sure, and she followed a great team and they made the experience smooth and easy. Pam took the time to show us as many vehicles as we needed to be sure, and she followed up to ensure that we were happy. Couldn't be happier! More

I visited several Audi dealerships before going to Paul Miller Audi. The experience ranged from poor at Manhattan Audi to okay elsewhere. I was prepared with a price and the features that I wanted. With Miller Audi. The experience ranged from poor at Manhattan Audi to okay elsewhere. I was prepared with a price and the features that I wanted. Within 15 minutes My salesperson Albin presented a deal that beat everyone else. They purchased my existing BMW at the price I wanted. The purchase was first rate, the delivery was first rate and the follow up was great. My only complaint was that Albin wanted to speed more time showing me the features than I wanted to spend. I even left with a full tank of gas. More

Pam was one of the most personable, hard working sales reps in the auto industry I have ever experienced. I can say this being a sales consultant myself. If you want NO BS with one of the kindest of reps in the auto industry I have ever experienced. I can say this being a sales consultant myself. If you want NO BS with one of the kindest of people. Ask for Pam! More

We took a drive over the weekend to check out preowned cars for our son. We did not bring him at first because we did not want to get his hopes up too high. ( let's face it - the used car buying experienc cars for our son. We did not bring him at first because we did not want to get his hopes up too high. ( let's face it - the used car buying experience is usually stressful and tedious ). We were surprised to find a fantastic selection of preowned and certified vehicles at Paul Miller Audi. Once we met our sales person, Don Cherry, the experience got even better. He was so easy to work with and he had a genuine interest our criteria. After test driving a couple of cars and many, many questions he found the perfect car for us. We could not purchase It at that moment but he understood and was very patient. Later that week,we brought our son back to the dealership and made the purchase. Don went above and beyond the call of duty! He took his time to work with our first time car buyer and he truly made this experience a memorable one for our son ( and for us ! ) after a thorough review of the car's features --- he even patiently posed for pictures! Don went out of his way to be helpful and he was so professional. We highly recommend Don Cherry and Paul Miller Audi. We will be back . More

Came to look but the deals combined with a warm and knowledgable sales person Bernard Amster made it easy to make a purchase on the spot The choices were ominous and the communication and support is knowledgable sales person Bernard Amster made it easy to make a purchase on the spot The choices were ominous and the communication and support is Unparalleled . Bernard is everything you don't think of in a car salesman In my opinion he could sell million dollar contracts at the c level of any corporation He is knowledgable , courteous and patient Bernard is a turkey rare breed ...... A man o values, a man of his word No need to go anywhere else for me and my relatives or friends A true delight More

My overall experience at the PM dealer was very pleasant and pretty efficient, thanks to Bernardo. He was very professional, friendly and offered a good deal. Bernardo was quick to follow-up on my first v and pretty efficient, thanks to Bernardo. He was very professional, friendly and offered a good deal. Bernardo was quick to follow-up on my first visit to further explore my interest. I felt I could trust him. He responded to my queries quickly and kept the process moving while I was away on business-related travel. Bernardo took the time to introduce the various functionalities of the car after the purchase. More

We stopped by Paul Miller Audi as we'd read about some decent CPO Q7's there, but didn't particularly intend to buy anything. There we met Bernardo Amster who was a complete gentlemen and, apparently, a decent CPO Q7's there, but didn't particularly intend to buy anything. There we met Bernardo Amster who was a complete gentlemen and, apparently, a good salesman! We ended up driving off in the last such Q7 available. It's a really beautiful machine and he made sure we felt not only comfortable but thrilled with the purchase. In some dealerships if you're looking at pre-owned vehicles, even of the 'certified' variety, they don't exactly make you feel like you're their primary clientele. But here everyone was extremely warm and friendly, and we weren't shuffled off to some secondary showroom. We expect to be happy and loyal customers over the long term. Thanks, Bernardo! More