Paul Miller Audi
Parsippany, NJ
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Total experience was excellent. The service deaprtment opened the doors early to let me in and get me out faster, the service advisors are friendly and thorough, and they took the time to wash and vacuum opened the doors early to let me in and get me out faster, the service advisors are friendly and thorough, and they took the time to wash and vacuum my car when done. More
I found Paul Miller's price to be fair compared with other Audi dealers. Pam Zabitz is efficient, straight forward, and honest. The dealership has been the best I have found, both, in terms of the sal other Audi dealers. Pam Zabitz is efficient, straight forward, and honest. The dealership has been the best I have found, both, in terms of the sales and service experience. The sales process went quickly, the car was delivered when promised. More
Peter Wendell is fantastic! It was the perfect car buying experience, for me. What more could I possibly want? Thank you for making this car purchase as easy and seemless as i could possibly have be buying experience, for me. What more could I possibly want? Thank you for making this car purchase as easy and seemless as i could possibly have been. In a couple of years if Peter is still with you, perhaps I will get the honor of working with he and the Paul Miller dealership again Mel More
Pam was excellent. She was very honest and upfront and secured me an excellent APR on a certified preowned A4. I would gladly recommend her to anyone in the market for an Audi. secured me an excellent APR on a certified preowned A4. I would gladly recommend her to anyone in the market for an Audi. More
I had a flat tire a few days ago and the air compressor that is provided with my Q5 was faulty and wasn't able to inflate the tire. I dropped off the air compressor and the flat tire on a Saturday. A few d that is provided with my Q5 was faulty and wasn't able to inflate the tire. I dropped off the air compressor and the flat tire on a Saturday. A few days later I got a call from the service advisor saying that they shipped out a new compressor and the wheel to me. Two days later a different service advisor called me and said that the tire and the compressor needed to be replaced, he had no idea about the other advisor who had called me few days earlier. I said fine, I'll come by on Saturday and they can mount the tire and put in the new compressor. When I show up on Saturday, the place looks like a graveyard, There isn't a single service advisor around, just a kid who writes up the car. After I pay at the cashier for the tire and ask the kid how long it would take for them to mount and balance the wheel, he seems surprised that I wanted it mounted (maybe he was expecting to just throw the wheel in the trunk and I would mount and balance it myself at home?) . Anyway he informs me all the technicians are out to lunch and they will do it as soon as they get back. I said no problem, I went around to look at the cars in the showroom and then browsed the internet in their lounge. After an hour the car was ready and the service advisor was back and I confirmed with him that they had replaced the air compressor and he showed me on the receipt where it said that they had. Two weeks later I open the panel in the trunk to check out the compressor, to my surprise there is no compressor. I call the dealership and after being put on hold I am informed that again all the service advisors are out to lunch..again! This is 1:30 PM on a Monday. Anyway somebody called me back in 15 mins and told me they had forgot to put in the air compressor and they would ship it to me and also offered me a free car wash. It looks like nobody is in a rush to do anything at this dealership. Even when we went to buy the car back in December 2012, we had to wait 1 hour to test drive it because they said the car was low on gas and they had to send someone to take it to the gas station to fill it up. I'm not a genius but it doesn't take an hour to fill gas. All in all people who work here are nice but if you're thinking about buying a car here or taking it for service, allow for extra time and double check their work. More
Bernardo Amster and the staff at Paul Miller Audi were excellent. I would highly recommend them and will continue to be a customer for many years to come. I had a difficult financing profile and they were excellent. I would highly recommend them and will continue to be a customer for many years to come. I had a difficult financing profile and they were excellent throughout the review and approval process. They also got me the exact automobile I was looking for within one day. Excellent all around experience. More
Peter Wendell is the employee extraordinaire! He knew what we needed, before we asked. No hassle, and recommended everything to a T. Then, on delivery, went over every thing we would use in the car. W what we needed, before we asked. No hassle, and recommended everything to a T. Then, on delivery, went over every thing we would use in the car. Would use this dealer and this salesman forever. More
Service staff was very friendly and courteous. My service advisor kept me updated frequently with the status of my vehicle service. The loaner service was speedy. service advisor kept me updated frequently with the status of my vehicle service. The loaner service was speedy. More
Welcomed as soon as we entered the dealership. Sale was low key with no pressure. Reviewed inventory of what we were looking for. Followed up our visit with an email. Decided to buy another brand of car. low key with no pressure. Reviewed inventory of what we were looking for. Followed up our visit with an email. Decided to buy another brand of car. More