Paul Masse Chevrolet - Service Center

Avoid this place at all costs. I went to Paul Masse in East Providence Rhode Island 30August2017 to have my vehicle serviced. All went as expected however when I brought up the issu I went to Paul Masse in East Providence Rhode Island 30August2017 to have my vehicle serviced. All went as expected however when I brought up the issue that the leather on my steering wheel was starting to come undone, the dealership wanted nothing to do with it. I called the dealership 31August2017 and spoke to the service manager Sam DeSousa and his exact words... you didn't buy the vehicle here we have no loyalty to service your vehicle, you also gave us a bad survey so why should we service your vehicle. When I told him I would be contacting General Motors, the BBB, Rhode Island Auto Dealers Association, local news station consumer advocate division, as well as sharing this on social media was told by this service manager I don't care do what ever you want to do. The Vehicle I have is a 2016 Chevy Colorado Z71 with 18,700 miles on it. The below is from the New Vehicle Warranty booklet. Bumper-to-Bumper Limited Warranty (including tires): Coverage is for the first 3 years or 36,000 miles, whichever comes first. 3 years/36,000 Miles Limited Warranty Coverage Chevrolet is committed to ensuring satisfaction with your new vehicle. Your Chevrolet dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. To help keep things in proper working order, Chevrolet will warrant each 2016 model year from bumper-to-bumper for 3 years or 36,000 miles (whichever comes first; see dealer for details) with no deductible, from the original in-service date of the vehicle, for warrantable repairs that are required as a result of defects due to material and/or workmanship. The below is directly from page 4 of the New Vehicle warranty booklet. Repairs Covered The warranty covers repairs to correct any vehicle defect, not slight noise, vibrations, or other normal characteristics of the vehicle due to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new, re-manufactured, or refurbished parts. Obtaining Repairs To obtain warranty repairs, take the vehicle to a Chevrolet dealer facility within the warranty period and request the needed repairs. Reasonable time must be allowed for the dealer to perform necessary repairs More

Good job. Great work, Well done. Service tech should be commended. Shuttle cost me 2 1/2 hours wait. Man said, be with you in a few minutes. I was stranded. Mad Great work, Well done. Service tech should be commended. Shuttle cost me 2 1/2 hours wait. Man said, be with you in a few minutes. I was stranded. Made the shuttle appointment a week ahead of time. Very poor. very poor. I was very upset. Pick up by shuttle was ok. More

Outstanding Dealership Paul Masse has been a long term member of the local community, here in East Providence. As such, I have become a long term customer. I am currently Paul Masse has been a long term member of the local community, here in East Providence. As such, I have become a long term customer. I am currently driving my 6th vehicle from this dealership. The staff always is there to assist you in getting all of your needs met in a competent and professional fashion. The service at every level is superb. They know their vehicles and their customers and consistently meet and most times exceed the standard of excellence in all areas. More

Great Dealership ! the service department and the service advisor were great. I had my 2016 corvette in for an oil change and the service advisor looked up any recalls w the service department and the service advisor were great. I had my 2016 corvette in for an oil change and the service advisor looked up any recalls without me asking. All 3 recalls were taken care of while i waited. It's always a pleasure spending time talking to my salesman Paul Dragich when my car is in for service. Paul is one of those rare people that make you feel good about spending almost $80.000 on a toy. I am an extremely satisfied customer with Sales and Service. Mike L. More

Got It Right the First Time! Oil apparently leaking from my 2017 Volt. xxx! Brought it to the service bay at Paul Masse and asked them to take a look. They did, they showed me the Oil apparently leaking from my 2017 Volt. xxx! Brought it to the service bay at Paul Masse and asked them to take a look. They did, they showed me the leaking oil pan gasket and asked me if I had an hour for them to make it right. An hour later I am driving back to work with an excellent repair having been accomplished. There was nothing at all not to like about this experience, and I will make sure to spread the word. Nick and Co: Keep Up Your Great Work! More

Excellent Grest guy. Tons of knowledge. Very professional with loads of experience. Enjoyed my experience with him. Look forward to more business with him. Reco Grest guy. Tons of knowledge. Very professional with loads of experience. Enjoyed my experience with him. Look forward to more business with him. Recommended to all. More

Happy Camper This was the best dealership experinced. I been to a few but they were very friendly and knowledgable about their vehicles...i am very satisfied and w This was the best dealership experinced. I been to a few but they were very friendly and knowledgable about their vehicles...i am very satisfied and will tell others to about this dealership. Have no complaints More

pffffft went in to see the service manager for a problem I was having on my 2012's leather seat....after waiting for the manager to come out he walked over..t went in to see the service manager for a problem I was having on my 2012's leather seat....after waiting for the manager to come out he walked over..took a quick look at the car and told me I must have gotten in it with a scredriver in my pocket......said he would not even bother asking the Chevy rep to come look at the car and told me nothing they could do. Not wanted to make a scene I just left...I went to another dealer. the Service manager came out..looked closely at the problem found that the backj of the seatbelt clip was cutting into the leather seat and ordered me a new seatbelt unit plus new leather for the seat all under warranty.. I will be taking my corvette to the other dealership from now on....it might be a few miles more to drive but at least the service manager there took the time to find the problem... More

I was clearly in the wrong with an issue with their service department ( I didn't find out until much later, that I was in the wrong) and they still bent over backwards to accomadate and make me walk a service department ( I didn't find out until much later, that I was in the wrong) and they still bent over backwards to accomadate and make me walk away happy. A++ customer service More