Paul Masse Chevrolet

BEWARE of their Service Department BEWARE going to Paul Masse Chevrolet in East Prov RI. Made an appt for 9:15am for oil change and rotation of tires. They stated it would be 1 1/2 hrs. BEWARE going to Paul Masse Chevrolet in East Prov RI. Made an appt for 9:15am for oil change and rotation of tires. They stated it would be 1 1/2 hrs. THREE HOURS LATER I call and it’s almost ready. I go to pick it up and I’m told “oh didn’t know you needed it right away” REALLY. Obviously they put others ahead of my car. Then to top it off none of my tire sensors worked. When my husband asked the Advisor he stated we needed to drive it 15-20 miles and it would set up itself. I knew that wasn’t so. So I called Paul Masse Service in their Wakefield location explained what happened and the response was “Whoever did your oil change and tire rotation didn’t know what they were doing or just didn’t want to do it”. It was brought back to the dealership and were confronted with their phony excuses. Neither the Service manager or General Manager has yet to return our calls about the unprofessional service we received. Over the years we have bought 5 vehicles from Paul Masse but this Impala because of price we bought from McGee Cheverlot Raynham MA. Maybe that’s why we received crappy service. SO GLAD WE NOW DEAL WITH MCGEE CHEVERLOT More

"Typical" car dealership Purchased a vehicle from this dealership about 18 months ago. Have been back to the dealership 4 different times for service - twice for "included se Purchased a vehicle from this dealership about 18 months ago. Have been back to the dealership 4 different times for service - twice for "included service" (oil/filter change, tire rotation and "complimentary" car wash/vacuum); once for engine code (bad fuel injectors) and once for tire replacement. Routine service was good, though not difficult to change oil and filter and rotate tires. The wash/vacuum done during the 1st visit left dirt streaks down the sides of the vehicle, and VERY dirty windows - so much so that we needed to wash it and clean windows once we got it home. Second routine visit, it was wet outside so no wash. Vacuum both times left much to be desired - my 7 yr old could have done better! Dropped off truck for engine code, were told we would be notified of diagnosis. WE had to call at 3p - right before Memorial Day weekend (hadn't received a call yet) - and were told to come pick up a "rental"-they did not know how long it would take to get the parts for the repair. Told at that time we would be contacted when they had received the parts to install (on backorder). They called - again at 3p - to ask us to come get the truck... on a friday afternoon just before Memorial Day! It's a good thing we didn't have other obligations or plans! As far as the sales side is concerned, the salesman we dealt with during our original purchase no longer works here. He was great! BUT... after purchase, signing all paperwork and driving away in the truck, we were called and told we "forgot to sign something". We went back, finance layed out more paperwork and told us we were getting an upgraded warranty for less $ per month. What she DID NOT explain, is that she had extended the payment term an additional 3 months! So, for $5 less per month, we are paying 3 extra months "for a better warranty"... BUYER BEWARE!! (I know... should have read ALL the new papers...shame on us!!) We are told she is no longer at this location. More

What buying a car should be like I have purchased 2 vehicles in the last 2 years for Paul. I have to say, without Paul Dragich, I would never have made this purchase. I live over 80 m I have purchased 2 vehicles in the last 2 years for Paul. I have to say, without Paul Dragich, I would never have made this purchase. I live over 80 miles away and approximately an hour an 1/2 drive. There's nothing convenient about making that trip several times back and forth trying to work out a deal. Paul was very understanding. We worked through the majority of our deal remotely and have established a trusting relationship with each other that will not be broken. I won't even entertain buying a car in the future without talking to Paul first. He really went out of his way (twice!) to get me the vehicle I wanted at the cost that worked for me. If you are in the market for a Chevy, you should contact Paul. It will be the best experience you ever had. More

Paul Masse Chev 2018 Review My family usually comes here for vehicle service and sales. I have bought all of my new cars with them. First, it was my 2012 Malibu, then 2018 Traver My family usually comes here for vehicle service and sales. I have bought all of my new cars with them. First, it was my 2012 Malibu, then 2018 Traverse, and now, I am so thrilled with my trade in for the 2018 Malibu (again). What can I say?- I am a Chevy Girl. Anyway, the main reason I continue to make Boss Lady purchases with them even though I am a MA resident, is because of Paul Dragich. He is one of the best Sales Reps there. He always provides me with the truth, his advice, his experience, and understands what the customer is looking for. His explanations of everything are extremely clear. Plus, I also enjoy the quick financing process with Crystal and super easy communication with Insurance. I cannot say with enough enthusiasm how much I have noticed how the staff works together (great help from Aaron) and how great that is for the customer. It is a team effort and I see a lot of great leaders in there who are actively helping all kinds of people find the right fit/cost/etc. I am very happy with my decision to buy here and I will come back! More