Paul Masse Chevrolet

This is the first time I have ever bought a new car!!! Dealing with Paul Dragich was a great experience. He went over and above what I was expecting. Salesmen can be about the sale, Paul was not; he was a Dealing with Paul Dragich was a great experience. He went over and above what I was expecting. Salesmen can be about the sale, Paul was not; he was awesome. He took the time and sold us what we were looking for, even took us back into the finance dept because I wasn't comfortable. He made sure everything was all good before we signed a deal, after the fact. I noticed a small dent in the driver door of my brand new car and figured it would need body work. He assured me no worry's, the dealership has a service paintless dent repair. I know where it was and now I can't see it. Cat and I looked on line for some time searching for the car and color we wanted and after seeing what we thought we wanted, picked a different car that Paul took us out to see. We would recommend Paul Dragich and Paul Masse Chevrolet to our friends and family. Steve and Cat More

It was the best car buying experience I have ever had and I have bought a dozen cars in my time. Paul(Salesmen)was very kind and knowledgeable. It wasn't a pushy sale at all. There wasn't any pressure. He wa I have bought a dozen cars in my time. Paul(Salesmen)was very kind and knowledgeable. It wasn't a pushy sale at all. There wasn't any pressure. He was very knowledgeable about the vehicle and explained things very thoroughly. He also worked hard with the negotiation process. This part I thought was going to be gruelling but it wasn't at all. He knew what my limit was and we both worked to get it there. He served our country and continues to serve people with integrity. Regarding financing, Tejal was very nice as well. She looks after the customer in getting the best rate possible. I walked into her office to do the paper work and she was so prepared it only took about ten minutes. I have told numerous people about my experience at Paul Masse and told them to see Paul Dragich if you are looking for vehicle. Way to go Paul Masse. I found a place worth mentioning and promoting. More

I can not say enough to explain how truly wonderful this buying experience was. This dealership was straight up honest from the moment I contacted them. They have their act together, they put the customer buying experience was. This dealership was straight up honest from the moment I contacted them. They have their act together, they put the customer first, the stand behind their reputation. I would not hesitate to send family and friends to them for sales and service. Thank you all so much for a job well done. Mr. Masse you have a winning team and should be very proud of them. More

Michael Went Above and Beyond any sales person I have ever dealt with!! Paul Massie will always be my Dealer and Micheal DiPalma will always be my sales person. ever dealt with!! Paul Massie will always be my Dealer and Micheal DiPalma will always be my sales person. More

He made my deal painless. Best customer service ever. I called him over the phone. I had a bottom dollar price I was willing to spend out the door ... including taxes, fees etc. He got the possible deal ap called him over the phone. I had a bottom dollar price I was willing to spend out the door ... including taxes, fees etc. He got the possible deal approved and then he went and picked up the vehicle at one of their other locations (that was quite a distance away from me). He then brought the car to me. We made the deal with a "handshake and a promise" I went and delivered the check that afternoon and a couple of hours later my HHR was delivered to my home. Good Honest-Kept Their Word Dealership. This is and should be important to anyone looking to buy vehicle. I just went through a very very bad experience with Patriot GM in Worcester area, where they had me drive 40 miles where they promisied me the "same out the door deal". Only once I got there they added a fee of $250.00 Know what the salesman said? " o your going to walk for $250.00?" I replied " No, I'm walking for $12,250.00 ...your letting me walk for $250.00. I had this horrific experience on 3.8.12 only to be followed by the best car buying experience I ever had a day later. So don't give up - car buying can be a delightful experience at Paul Masse More

I have given Paul Masse top ratings in all 5 areas I have given Paul Masse top ratings in all 5 areas because of the superior service, knowledge and expertise of Paul Dragich, our chevrolet salespers I have given Paul Masse top ratings in all 5 areas because of the superior service, knowledge and expertise of Paul Dragich, our chevrolet salesperson. This is our second new vehicle we purchased from him . We are totally pleased and will continue to purchase and have our vehicles serviced there. More

The experience I had at Paul Masse is very enjoyable, friendly and informative. They are not the closest dealer to my home but they are worth the drive. My sales representive was Paul Dragich, very helpf friendly and informative. They are not the closest dealer to my home but they are worth the drive. My sales representive was Paul Dragich, very helpful and a good person. They are not out to just push a sale, they want you satisfied. More

Finally getting around to writing my review for Paul Masse - East Providence, RI - we have purrchased 3 new vehicles from this dealership and I have to say they are very welcoming and easy to deal with. Masse - East Providence, RI - we have purrchased 3 new vehicles from this dealership and I have to say they are very welcoming and easy to deal with. Our salesman Derek Thistle whom we purchased all three vehicles from was great with the knowledge of each vehicle, he is very polite, and has great mannerism, not to mention did not overwhelm us when we walked in the door, like you find at most dealerships. I will highly recommend this dealership and most importanlty recommend Mr. Thistle. I would like to extend from my husband and I, with great appreciation for all around customer service our sincere thanks to Paul Masse - E Providence, RI and Mr. Thistle. Sincerely, Mr. & Mrs. Robert Kenny More

MR THISTLE WAS VERY FRIENDLY AND COURTEOUS AND VERY EASY TO TALK TO. EVEN IF HE WAS BUSY AT SOMETHING ELSE,HE WOULD STOP AND PAY ATTENTION TO YOU. THE DEALERSHIP HAD NO FAULTS AS FAR AS I COULD SEE AN TO TALK TO. EVEN IF HE WAS BUSY AT SOMETHING ELSE,HE WOULD STOP AND PAY ATTENTION TO YOU. THE DEALERSHIP HAD NO FAULTS AS FAR AS I COULD SEE AND WOULD DEFINTELY GO BACK IN SEARCH OF ANOTHER VEHICLE. More

Customer service and quality work are of utmost importance to me. For these reasons I would never ever recommend Paul Masse to my friends, family, or strangers off the street. My husband and I ende importance to me. For these reasons I would never ever recommend Paul Masse to my friends, family, or strangers off the street. My husband and I ended up at Paul Masse because they had the used car we were hunting for within our price range. My husband is the one who mainly dealt with Derek Thistle--both through many phone calls and in person. Derek was very personable and friendly through the negotiations and even when we picked the car up. Unfortunately, when we made a couple of follow up calls to Derek (my husband thought there was a second remote to unlock the car but I didn't remember seeing one) he did not return our calls. We called at least 3 times and left messages on his direct line. We were unable to reach him once we bought the car. We received a form letter from Paul Masse saying customer service was his number one priority and that we should contact him directly if we were dissatisfied, however there was no specific contact information provided. We let the remote situation go, gritted our teeth and paid $75 to purchase one and $50 to activate at a local dealership. I just got home from the local Chevy dealership because when our roof rack was installed at Paul Masse, they did not give us the star wrench that is supposed to be included in order to adjust the rack. We could not put our cargo box on the rack and had no way to adjust it without the tool that they forgot to give us. When my husband called Derek to tell him we were missing the wrench, he claimed no knowledge of our previous phone calls and offered to FedEx us a wrench asap. I took the car to my local dealership because we are going on a road trip and don't have time to wait around for the FedEx guy to deliver the part. Today the man at our local dealership told me that the rack was put on incorrectly, it was loose, and it took over an hour to adjust because one of the screws on our brand new roof rack was STRIPPED. Shoddy installation. The mechanic today told me that if they rack is not placed properly, the screws do not tighten all the way and that the person who installed it stripped the screw trying to tighten it. Other less significant issues added to our frustration with this dealership. The pretty noticeable paint chips on the edges of both front doors were not fixed as Derek had promised. Instead he literally tossed a small tube of touch up paint into our glovebox (which it has been too cold to even attempt to use). We told Derek we needed a non smoking car because we have a baby and I have asthma. The car did not smell like smoke when we test drove the car, but did smell like smoke on our way home. Along with the smoke smell, the upholstery was filthy--stains, glitter, dust, drips, etc everywhere. There was TRASH in the back seat pockets. We paid $100 to have the car detailed along with the inconvenience of having to have our baby's car seat reinstalled by the police department after the car was cleaned, not to mention being unable to take the baby anywhere while the upholstery was cleaned and dried. I have owned many Chevys and have never seen a dealership with such a lack of pride in its care, attention to detail and customer relations. No wonder no one ever called to follow up and see if we were satisfied. I don't blame Derek Thistle for the misinstallation of the roof rack or the dirty condition of the car, and I would love to give him the benefit of the doubt, but I do find it very hard to believe that he did not receive 3 voicemails. Even then, my husband called in the morning and Derek said he'd get right back to him. Derek didn't call back until 4 pm to let us know he'd send us the wrench. It seems as if this dealership is lacking in several areas which need to be improved upon. I have always been treated very well by other Chevy dealerships, have always been please with the condition of used cars that I have purchased, their attention to detail and I've been very satisfied with customer service--both before and after I made my purchases. I will never go to this dealership again. More