Paul Masse Chevrolet

Best buying experience ever! Everyone at Paul Masse was amazing, they were able to get me in a brand new truck for the price I wanted. I would highly recommend Paul Masse to every Everyone at Paul Masse was amazing, they were able to get me in a brand new truck for the price I wanted. I would highly recommend Paul Masse to everyone that is looking for a new or used Chevrolet. I was extremely happy with how easy the buying process was and how much they care about the customer. I wish I could say the same about other dealers. Kudos to Wayne Guindon for being very polite and answering the many question that I have had! More

Poor Communication Unfortunately what seemed like it was going to be a very positive car buying experiences turned out to be quite terrible. It looked like Paul Masse ha Unfortunately what seemed like it was going to be a very positive car buying experiences turned out to be quite terrible. It looked like Paul Masse had great prices on a vehicle I was interested in, so I submitted an inquiry; initially I was impressed with the quick response time and seemingly friendly customer service. Unfortunately from there the experience was all downhill and fast. I was told the car I was inquiring about had a small scratch that needed a quick repair but would be contacted with an update for the timing later that day. No contact for multiple days until I reached out. I contact them and find out it's still not back, which is fine the customer service does not control the repair time, I completely understand. All I asked was to please keep me updated even if it's not done. I was told I would get a call by the end of day with more information. No call that day, or for multiple more. I reach out again. Same story, same promises, same non response. This went on for about 3 weeks until I decided it was no longer worth it. So in short - rather than communicate with customers, I had to keep reaching out despite being told I would be contacted. It was always "oh this person" or "that person" was supposed to reach out. Even when I e-mailed my customer service agent that I would likely be writing a poor review due to the lack of communication, I received no reply. So here's the negative review of a bad experience -- too bad because there prices do seem on point and others seem to be having positive experiences. This was just far from it. More

Found the right car for our growing family Paul helped us find a car that was spacious enough to fit our family with 5 children. He was very knowledgeable and personable and easy to deal with. Paul helped us find a car that was spacious enough to fit our family with 5 children. He was very knowledgeable and personable and easy to deal with. We had a great experience at Paul Masse Chevrolet and will continue to do business with them in the future. More

Thank you Wayne Great sales from Wayne. Not pushy at all. Great price on my trade in and on the purchase as well. Very happy with the overall process. Great sales from Wayne. Not pushy at all. Great price on my trade in and on the purchase as well. Very happy with the overall process. More

firt time leasing We had an exceptionally cordial, knowledgeable salesman who discussed all the leasing options with us without ever being pushy or persistent. He patie We had an exceptionally cordial, knowledgeable salesman who discussed all the leasing options with us without ever being pushy or persistent. He patiently listened to our questions and concerns. He was thorough, and totally committed to good customer service. He was a pleasure to work with. More

Very professional, curteous, and accommodating staff The dealership was neat and clean. My salesman Jarid Butler was very knowledgeable and friendly. Made the car buying process an easy one. Very happy w The dealership was neat and clean. My salesman Jarid Butler was very knowledgeable and friendly. Made the car buying process an easy one. Very happy with my new truck! More

Great Experience Awesome experience. No nonsense approach. Everything is right up front. No extra wheeling and dealing. Highly professional team and very knowledgeabl Awesome experience. No nonsense approach. Everything is right up front. No extra wheeling and dealing. Highly professional team and very knowledgeable. HI highly recommend this dealership. Paul Dragich was very down to earth. Love my Silverado. John B More

THEY HAVE A NO NONSENSE APPROACH ! THIS DEALER DOES WHATEVER IT TAKES TO HELP YOU BUY A CAR. WAYNE GUINDON WAS VERY GOOD EXPLAINING ALL FEATURES, WARRANTY AS WELL AS SCHEDULED MAINTENA THIS DEALER DOES WHATEVER IT TAKES TO HELP YOU BUY A CAR. WAYNE GUINDON WAS VERY GOOD EXPLAINING ALL FEATURES, WARRANTY AS WELL AS SCHEDULED MAINTENANCE! More

Another Fantastic Experience My third purchase/lease with Paul Dragich and his team and each time has been flawless, pleasant and informed. The group is highly professional, has My third purchase/lease with Paul Dragich and his team and each time has been flawless, pleasant and informed. The group is highly professional, has excellent knowledge of their product and conduct business in a very forthright way. Not to mention that the Volt is just an exceptional vehicle. I will continue to trust Paul and his team when I need to make a car purchase. More